--- description: Discover the benefits and disadvantages of ShipBob. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ShipBob Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Shipping Software](/directory/30104/shipping/software) > [ShipBob](/software/166529/shipbob) # ShipBob Canonical: https://www.capterra.co.uk/software/166529/shipbob Page: 1 / 6\ Next: [Next page](https://www.capterra.co.uk/software/166529/shipbob?page=2) > ShipBob is ecommerce software aiding businesses to scale, provide 2-day shipping, and manage inventory and shipments across channels. > > Verdict: Rated **3.6/5** by 108 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ShipBob? Direct-to-consumer (DTC) and business-to-business (B2B) ecommerce businesses ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.6/5** | 108 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.5/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 3.7/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: ShipBob - **Location**: Chicago, US - **Founded**: 2014 ## Commercial Context - **Pricing model**: Other - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, France, Germany, Ireland, Netherlands, New Zealand, Poland, United Kingdom, United States ## Features - 3PL Management - Activity Dashboard - Air Shipping - Alerts/Notifications - Barcode/Ticket Scanning - Billing & Invoicing - Delivery Management - Delivery Tracking - Forecasting - Ground Shipping - Import/Export Management - Inventory Control - Inventory Management - Inventory Tracking - Invoice Management - Multi-Location - Order Fulfillment - Order Management - Order Tracking - Purchase Order Management - Real-Time Data - Real-Time Updates - Reorder Management - Reporting/Analytics - Returns Management - Shipment Price Calculation - Shipment Tracking - Shipping Labels - Shipping Management - Third-Party Integrations - Warehouse Management - eCommerce Management ## Integrations (71 total) - Adobe Commerce - AfterShip - Airwallex - Attentive - Avalara - BigCommerce - Brightpearl - Brijj - CartHook - ChannelEngine - Cin7 Omni - Cymbio - EasyPost - EcoCart - Extensiv Integration Manager ... and 56 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Shipping Software](https://www.capterra.co.uk/directory/30104/shipping/software) ## Related Categories - [Shipping Software](https://www.capterra.co.uk/directory/30104/shipping/software) - [Order Management Software](https://www.capterra.co.uk/directory/30225/order-management/software) - [Warehouse Management System](https://www.capterra.co.uk/directory/30005/warehouse-management/software) - [Supply Chain Management Software](https://www.capterra.co.uk/directory/4/supply-chain-management/software) - [Inventory Management Software](https://www.capterra.co.uk/directory/30006/inventory-management/software) ## Alternatives 1. [Fishbowl](https://www.capterra.co.uk/software/123794/fishbowl) — 4.2/5 (1133 reviews) 2. [Sortly](https://www.capterra.co.uk/software/169199/sortly-pro) — 4.5/5 (957 reviews) 3. [Restroworks Inventory Management](https://www.capterra.co.uk/software/214036/Restroworks-Inventory-Management) — 4.8/5 (464 reviews) 4. [NetSuite](https://www.capterra.co.uk/software/135757/netsuite) — 4.2/5 (2081 reviews) 5. [Odoo](https://www.capterra.co.uk/software/135618/odoo) — 4.2/5 (1335 reviews) ## Reviews ### "Fast and accurate 3PL" — 5.0/5 > **Charlotte** | *27 July 2026* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: We used ShipBob for a year for inventory management and 3PL services before relocating our company to Texas. They were ridiculously fast and accurate with shipping. > > **Cons**: Costs ran higher than managing fulfillment in-house, and we ran into some challenges integrating with NetSuite. > > I'd recommend ShipBob to any business that isn't interested in or capable of managing its own fulfillment. ----- ### "Repeated warehouse failures, lost sales and no accountability" — 1.0/5 > **Lars** | *15 October 2026* | Retail | Recommendation rating: 0.0/10 > > **Pros**: The features and interface are good, thorough, and it gives you lots of control over the fulfilment process. > > **Cons**: When things work, they work ok, but when things go wrong, they REALLY go wrong. I have had HUGE impacts to my small business because of things going wrong - see next section > > I've been a ShipBob customer for over four years, operating across the US, UK and Australia. While the service was generally satisfactory in the earlier years, my experience over the past 12 months has been absolutely appalling. I've experienced one major operational failure after another, including: UK warehouse: A series of wholesale orders took over six weeks to fulfil due to repeated picking and inventory errors. Some stock went missing and only reappeared in my inventory six months later. US warehouses: Changes to warehouse locations and receiving processes caused significant delays, misplaced stock and shipments taking up to two months to be received and stowed. One shipment missed an entire promotional campaign as a result. Account transfer: A relatively simple technical issue with a warehouse receiving order delayed an account transfer by approximately two months, preventing me from launching new products during that period. Birmingham UK warehouse: New and old versions of six of my bestselling products were incorrectly mixed together in storage. It took THREE attempts and several weeks to supposedly resolve the issue, during which I had to stop advertising and selling those products. Further Birmingham errors: After finally relaunching the products, a customer received a completely different product from the one ordered. The inventory records strongly suggest that products are still being stored under incorrect listings, despite the warehouse's repeated attempts to fix them. What makes these experiences particularly frustrating is how often one mistake snowballs into several more. Issues that should take days to resolve drag on for weeks or months, requiring constant follow-ups and escalations. The commercial impact on my small business has been devastating. I've missed important promotional periods, delayed product launches, lost selling opportunities, disappointed wholesale customers and had to stop advertising products because I couldn't trust the inventory accuracy. Despite all of this, I've continued paying substantial storage and fulfilment fees. I've received apologies and promises of improved oversight, but no proactive offer of compensation for the disruption or financial impact. After losing confidence in the service, I requested an early release from my contract. ShipBob acknowledged that several of these incidents fell well below their expected service standards, yet refused to release me without requiring payment of approximately $30,000 in remaining contractual minimums. So I'm effectively locked into paying for a service that has repeatedly failed my business, until November 2027. I understand that mistakes happen in logistics. What I cannot accept is the frequency of these failures, the extraordinary time taken to resolve them, and the lack of meaningful accountability when things go wrong. Some of the individual account managers I've worked with have been genuinely helpful, but unfortunately their efforts cannot compensate for the underlying operational problems. I deeply regret choosing ShipBob as my fulfilment partner. The stress, disruption and financial consequences have been enormous. I would strongly caution any small business considering ShipBob, particularly if you rely on accurate inventory management, timely receiving and dependable fulfilment. My experience has been anything but reliable. ----- ### "What we used to do with what felt like five tools, we can now do with one\!" — 5.0/5 > **Valary** | *20 August 2026* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: The efficiency gains in our shipping process allow us to improve our customer service by shortening delivery times and providing greater transparency throughout the entire shipping process. Furthermore, we use ShipBob's analytics tools to review our shipping data. This analysis helps us identify areas where we can optimize processes, whether to reduce costs or improve delivery times. > > **Cons**: The options for visual customization could be more varied. Additionally, a way to control email sending would be desirable. However, I don't see any other disadvantages. > > ShipBob isn't just a shipping tool for us; it's the Swiss Army Knife of our logistics. From shipping labels to shipment tracking and returns, ShipBob brings everything together on one platform. We use it to reliably and quickly deliver all our products, from incontinence supplies to wound care products. This saves time and hassle, especially with sensitive products. ----- ### "Great Software for my small business." — 5.0/5 > **Bridgette** | *20 October 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: This software did not have much of a learning curve. I began using this software to increase speed in order shipping and improve my inventory management. I found this software was perfect for those issues. The value for money is great as compared to others I have used. I did not experience any bugs or issues. The customer support was great and attentive. > > **Cons**: At this time, I cannot think of anything negative in regards to ShipBob. The software was beneficial to my small business and getting orders processed and delivered. ----- ### "Ok Tech, terrible fulfilment and support processes" — 1.0/5 > **Verified Reviewer** | *20 July 2026* | Retail | Recommendation rating: 1.0/10 > > **Pros**: ShipBob provides a user-friendly dashboard, useful integrations with e-commerce platforms, and access to multiple fulfilment centres. Order tracking, inventory visibility, and shipping label management are generally straightforward. The platform has the potential to be a strong solution for growing international businesses. > > **Cons**: The biggest issue has been inconsistent operational execution. We have experienced delayed receiving, inventory that could not be located, slow internal transfers, and a lack of urgency when ShipBob has made an error. Customer support often relies heavily on false service-level agreements (they start and stop the clock whenever suits them - delusion), even when the issue has been caused internally and is materially affecting sales and customers. Escalations can involve repeated scripted apologies but limited ownership, clear timelines, or proactive communication. Inventory receiving and warehouse communication need significant improvement. When stock is delayed or misplaced, the merchant is left repeatedly following up while orders, revenue, and customer relationships are affected. Considering the overall cost of the service, the level of accountability and support has not consistently represented good value for money. > > ShipBob has a good technology platform and fulfilment network, but our experience has been undermined by operational problems and inconsistent support. The system is relatively easy to learn, and the dashboard makes it convenient to manage orders, inventory, and shipments. However, fulfilment software is only valuable when the physical warehouse operations are reliable. We have experienced serious receiving delays, inventory issues, and poor communication during urgent situations. When errors occur, it can be difficult to find someone who will take direct ownership and drive the matter through to resolution. Too often, the response has focused on standard timelines rather than the commercial impact on our business. ShipBob could be a strong fulfilment partner, but it needs better warehouse controls, faster escalation procedures, clearer communication, and greater accountability when service failures occur. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.co.uk/software/166529/shipbob?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/166529/shipbob) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data