--- description: Discover the benefits and disadvantages of Zoho One. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho One Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Business Management Software](/directory/30532/business-management/software) > [Zoho One](/software/166175/zoho-one) # Zoho One Canonical: https://www.capterra.co.uk/software/166175/zoho-one Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/166175/zoho-one?page=2) > Zoho One is a unified platform hosting applications for CRM, sales, support, marketing, finance, HR, ecommerce \& collaboration. > > Verdict: Rated **4.1/5** by 134 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho One? Zoho One is a best fit one-stop solution for small businesses, mid-sized enterprises, large corporations, non-profits, and public administrations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 134 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: £30.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: £30/employee/month (Minimum 5 Employees) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Dutch, English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish, Vietnamese - **Available Countries**: Argentina, Australia, Bahrain, Belgium, Brazil, Canada, Chile, China, Colombia, Egypt, France, Germany, Ghana, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya and 19 more ## Features - Access Controls/Permissions - Accounting - Billing & Invoicing - Inventory Management - Marketing Automation - Project Management - Reporting & Statistics - Task Management - Time & Expense Tracking - Vendor Management - Workflow Management ## Integrations (19 total) - Gmail - Google AdSense - Google Analytics 360 - Google Calendar - Google Contacts - Google Docs - Microsoft Outlook - Zoho Books - Zoho CRM - Zoho Campaigns - Zoho Creator - Zoho Desk - Zoho Forms - Zoho Mail - Zoho PageSense ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Business Management Software](https://www.capterra.co.uk/directory/30532/business-management/software) ## Alternatives 1. [WPS Office](https://www.capterra.co.uk/software/126794/wps-office) — 4.5/5 (1537 reviews) 2. [monday.com AI Work Platform](https://www.capterra.co.uk/software/147657/monday-com) — 4.6/5 (6072 reviews) 3. [QuickBooks Online](https://www.capterra.co.uk/software/141374/quickbooks-online) — 4.3/5 (8475 reviews) 4. [Jobber](https://www.capterra.co.uk/software/127994/jobber) — 4.6/5 (1463 reviews) 5. [Dynamics 365](https://www.capterra.co.uk/software/157279/dynamics-365) — 4.4/5 (5834 reviews) ## Reviews ### "CRM + many connections possible" — 5.0/5 > **Kevin** | *28 November 2025* | Internet | Recommendation rating: 9.0/10 > > **Pros**: Been using the Zoho suite for 5+ years. The more we go, the more tools we use. Every one of them integrates with the others and we can gather everything in the Zoho CRM part. The price for all the tools we use inside the suite is really lower compared if we had to have all the tools elsewhere individually. > > **Cons**: The fact that there are a lot of tools means you need to have someone watching and controlling all the configurations. Otherwise people can create conflicting rules and break things. ----- ### "Incredible Value and Support" — 5.0/5 > **Steve** | *16 March 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Zoho One provides value to our small business for an affordable price. I like that Zoho has the ability to be easy for novice users and the ability to get under the hood and integrate it with other apps/software. There are so many aspects of Zoho that I like. I'll touch on a few. I like that we can use a Zoho forms on our website's contact page and have it feed into Zoho Leads with the Lead source and date filled out. I was paying quite a bit for DocuSign and switched over to Zoho One. I like the ability to use Sign when you need a customer to sign a quote, etc., and it adds it into CRM. I handle customer support and internal IT support. I use Help Desk to track these tickets. It is very helpful to be able to go to an Account in the CRM and see the ticket. I created our company's help page for users to sign up, see our product help, and submit tickets. I added a private Distributor Resources section that is very useful for my distributors. I recently created a Virtual Data Room (VDR) in WorkDrive for potential investors. Very powerful and secure. Outside of using Zoho One, the support is very good. I have always received a response within 24 hours. Zoho Analytics is incredible. I like the option to be able to create widgets and place them on my CRM dashboards. I created a dashboard for the \[sensitive content hidden\] so that he can see leads and potential sales opportunities. > > **Cons**: Sometimes, there are some quirky aspects of CRM. API don't always work consistently. However, I really don't have any issues with Zoho One. > > Incredible for the price. Can't complain. I like that there are so many apps that I can use on one platform. ----- ### "A complete business suite that finally got our tools talking to each other" — 5.0/5 > **Alberto** | *24 June 2026* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: The biggest win is having 40+ integrated applications under a single subscription with one cost per user. CRM, social media, email, and marketing all live in the same ecosystem, so the data flows between them without complicated third-party integrations. Leads from our social campaigns land straight in the CRM, reporting is centralized, and every department works on the same up-to-date data in real time. The value for money is unbeatable compared to stitching together equivalent tools from different vendors. > > **Cons**: There's a real learning curve at the start. With so many applications available, it takes time to figure out which ones you actually need and how to configure them properly. Some of the apps also feel more mature and polished than others. A guided onboarding for new admins would make the first few weeks much smoother. > > Overall it's been a very positive experience. Once we got past the initial setup, Zoho One became the backbone of how we run the business. Consolidating everything into one platform has saved us time, reduced double-entry errors, and given us a clearer picture across departments. Support has been responsive when we needed it. After the initial investment in learning the system, we wouldn't go back to managing separate tools — it's hard to overstate how much simpler day-to-day operations have become. ----- ### "No in-built default Automation of Client Follow-ups, or Templated Worklows" — 2.0/5 > **Deborah** | *30 September 2025* | Information Technology & Services | Recommendation rating: 2.0/10 > > **Pros**: Affordable. Support team are apologetic about functionality but platform is behind industry standard for CRM technology. > > **Cons**: Non-technical Zoho CRM users struggle to automate follow-ups and system integrations which its competitors do a better job of. > > Zoho One needs Natural-language workflows + Universal Eventing + Error Visibility. Non-technical Zoho CRM users struggle to automate follow-ups and system integrations because: 1. Webhook setup is technical (JSON payloads, Deluge scripting). 2. Event subscriptions are incomplete and inconsistent across modules. 3. No retry/error handling for failed webhooks. 4. No natural-language interface for workflow creation. As a result, businesses rely on third-party middleware (like Jeeva AI) to achieve what should be native CRM functionality. Zoho's competitors like HubSpot and HubSpot Operation does this better. ----- ### "All-in-One Solution That Simplifies Business Management" — 5.0/5 > **Aditya** | *16 April 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about Zoho One is how it brings everything into one platform. It includes apps for CRM, email, accounting, project management, HR, and more, so you don’t need separate tools. The apps integrate smoothly, which makes daily work easier and saves time. It’s also flexible and affordable, especially compared to using multiple separate tools. > > **Cons**: One thing I liked least about Zoho One is that it can feel a bit overwhelming at the beginning because there are so many apps included. It takes some time to understand which tools to use and how everything fits together. Also, while most integrations work well, a few apps don’t feel as polished or consistent as others. > > Overall, my experience with Zoho One has been very positive. It’s a powerful all-in-one platform that helps manage different parts of the business from a single place. Once you get familiar with the apps, it really improves efficiency and reduces the need to switch between multiple tools. While there’s a bit of a learning curve at the start, the value and convenience it provides make it worth it. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/166175/zoho-one?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/166175/zoho-one) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data