NinjaOne

Best RMM tool on the market

Comments: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pros:

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Cons:

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Alternatives Considered: Atera and Kaseya VSA

Reasons for Choosing NinjaOne: spiceworks wasn't accurately keeping my hardware up to date.

Switched From: Spiceworks

Reasons for Switching to NinjaOne: Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.

Ninja One changed our business

Comments: Fantastic, I can't fault ay aspect of the solution or the people working with the company.

Pros:

The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.

Cons:

The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!

Alternatives Considered: N-central

Reasons for Choosing NinjaOne: Needed a more mature and capable product

Switched From: Atera

Reasons for Switching to NinjaOne: Better functionality, better ease of use, better value, and better people to work with.

RMM with not enough going on for it

Comments: None. We choose not to use this software as it didn't do what we wanted it to do.

Pros:

I like the overall look of the user interface and it is quick and speedy. Installs quickly without much delay, provides good information about computer specs.

Cons:

Hard to figure out how it works. Uninstall option simply didn't work. RMM software installs NOT in the system tray. Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none. User interface navigation is terrible. Was completely unable to figure out how scripting works. No native remote control. Not enough options. We have been using Kaseya for 5+ years and it is so much better and easier to use.

Software per MSP

Comments: It has greatly simplified the work of technicians. It has improved all prevention work and especially the ability to handle multiple devices at once.

Pros:

What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.

Cons:

The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.

Alternatives Considered: SolarWinds Service Desk

Reasons for Choosing NinjaOne: Because Ninjaone in my opinion handled the update patch better. Furthermore, the price includes a ticketing system

Switched From: Datto RMM

Reasons for Switching to NinjaOne: Price, simplicity, functionality and product offer

Migrating to NinjaOne was the best choice for our firm

Comments: We use a majority of the functionnalities (monitoring, scripting, remote control, update management) on a daily basis, but still have the pleasant feeling of discovering new ways to deploy, retrieve information on the clients park and save time on time-consming tasks. On the human level, discussing with the NinjaONe team has always been a real pleasure, as they are accessible, from the commercial team to the back office team (support & expert team) . After more than a year and a half working with their tool and having regular exchanges with the NinjaOne team, I have never experienced the classic and destestable one way relationship : provider to client. I can truly say that the relationship with the NinjaOne team represents a real collaboration between two companies.

Pros:

Compared to the RMM Platform we used for more than 4 years (which was a must in the market), I discovered with NinjaOne a complete tool bringing a real sense of modernity in this RMM sector. I'm still wondering how their team managed the difficult task of combinging a fully developed tool with and an interface easy to apprehend.

Cons:

So many functionalities that it was sometimes frustrating for my team to figure out how to totally manage the tool.