What is NinjaOne?

NinjaOne (formerly NinjaRMM) is the leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, patch management & more. NinjaOne supports over 7,000 customers around the world, and is consistently ranked #1 for our world-class customer support.

Who Uses NinjaOne?

For IT professional that need instantaneous response to user issues and secure their IT environments.

Where can NinjaOne be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • NinjaOne
  • Located in San Francisco, US
  • Founded in 2013
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Denmark and 19 others

Languages

Danish, Dutch, English, French, German and 7 others

NinjaOne pricing

Starting Price:

US$3.00/month
  • Yes, has free trial
  • No free version

NinjaOne does not have a free version but does offer a free trial. NinjaOne paid version starts at US$3.00/month.

Pricing plans get a free trial

About the vendor

  • NinjaOne
  • Located in San Francisco, US
  • Founded in 2013
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Denmark and 19 others

Languages

Danish, Dutch, English, French, German and 7 others

NinjaOne videos and images

NinjaOne Software - Dashboard
NinjaOne Software - Application Patching
NinjaOne Software - Server Automation
NinjaOne Software - Netflow
NinjaOne Software - Remote Tools
View 6 more
NinjaOne video
NinjaOne Software - Dashboard
NinjaOne Software - Application Patching
NinjaOne Software - Server Automation
NinjaOne Software - Netflow
NinjaOne Software - Remote Tools

Features of NinjaOne

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Security
  • Asset Tracking
  • Audit Management
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Testing
  • Backup and Recovery
  • Bandwidth Monitoring
  • Capacity Management
  • Change Management
  • Cloud Backup
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Contract/License Management
  • Customer Support
  • Customisable Reports
  • Customization
  • Dashboard
  • Data Visualisation
  • Deployment Management
  • Device Management
  • Diagnostic Tools
  • Disaster Recovery
  • Encryption
  • Endpoint Management
  • Endpoint Protection Software
  • Event Logs
  • File Sharing
  • For MSPs
  • For Websites
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Live Chat
  • Maintenance Scheduling
  • Monitoring
  • Network Monitoring
  • Network Wide Management
  • Patch Management
  • Performance Metrics
  • Policy Management
  • Problem Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting/Analytics
  • Scheduling
  • Screen Sharing
  • Secure Data Storage
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Support Ticket Management
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Unattended Access
  • Uptime Reporting
  • User Management
  • Vulnerability Scanning
  • Whitelisting/Blacklisting
  • Workflow Management

Alternatives to NinjaOne

Thousands of MSPs and IT Departments use Kaseya VSA IT management software to automate IT. Start your free trial! Learn more about Kaseya VSA
SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you. Learn more about SolarWinds Service Desk
ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Learn more about ConnectWise Control
The N-able N-central® remote monitoring and management platform is designed to make managing complex IT networks simple. Learn more about N-central
Customizable solution includes project management, CRM and service desk with integrated time and billing running off the same database.
Datto RMM is a secure, single platform for MSPs to remotely monitor, manage and support endpoint devices across your customer base.
TeamViewer empowers you to connect to any device to support anyone, any process, or anything — from anywhere, anytime.
Datto SIRIS is an all-in-one BCDR solution built for MSPs to efficiently prevent data loss and minimize downtime.
Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines. Get your free tour! Learn more about ConnectWise Automate

Reviews of NinjaOne

Average score

Overall
4.9
Ease of Use
4.8
Customer Service
4.9
Features
4.6
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
88%
4
12%
3
1%
Tim
Tim
Director of Technology in US
Verified LinkedIn User
Facilities Services, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Best RMM tool on the market

5.0 2 years ago

Comments: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pros:

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Cons:

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Alternatives Considered: Atera and Kaseya VSA

Reasons for Choosing NinjaOne: spiceworks wasn't accurately keeping my hardware up to date.

Switched From: Spiceworks

Reasons for Switching to NinjaOne: Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.

Brian
Technical Director in Ireland
Information Technology & Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Ninja One changed our business

5.0 4 days ago New

Comments: Fantastic, I can't fault ay aspect of the solution or the people working with the company.

Pros:

The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.

Cons:

The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!

Alternatives Considered: N-central

Reasons for Choosing NinjaOne: Needed a more mature and capable product

Switched From: Atera

Reasons for Switching to NinjaOne: Better functionality, better ease of use, better value, and better people to work with.

Jamie
Helpdesk Specialist in US
Information Technology & Services, 51-200 Employees
Used the Software for: Free Trial
Reviewer Source

RMM with not enough going on for it

3.0 4 years ago

Comments: None. We choose not to use this software as it didn't do what we wanted it to do.

Pros:

I like the overall look of the user interface and it is quick and speedy. Installs quickly without much delay, provides good information about computer specs.

Cons:

Hard to figure out how it works. Uninstall option simply didn't work. RMM software installs NOT in the system tray. Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none. User interface navigation is terrible. Was completely unable to figure out how scripting works. No native remote control. Not enough options. We have been using Kaseya for 5+ years and it is so much better and easier to use.

Luca
Sig. in Italy
Computer & Network Security, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Software per MSP

5.0 3 months ago

Comments: It has greatly simplified the work of technicians. It has improved all prevention work and especially the ability to handle multiple devices at once.

Pros:

What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.

Cons:

The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.

Alternatives Considered: SolarWinds Service Desk

Reasons for Choosing NinjaOne: Because Ninjaone in my opinion handled the update patch better. Furthermore, the price includes a ticketing system

Switched From: Datto RMM

Reasons for Switching to NinjaOne: Price, simplicity, functionality and product offer

Ioan
IT & Project Manager in France
Information Technology & Services, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Migrating to NinjaOne was the best choice for our firm

5.0 7 months ago

Comments: We use a majority of the functionnalities (monitoring, scripting, remote control, update management) on a daily basis, but still have the pleasant feeling of discovering new ways to deploy, retrieve information on the clients park and save time on time-consming tasks. On the human level, discussing with the NinjaONe team has always been a real pleasure, as they are accessible, from the commercial team to the back office team (support & expert team) . After more than a year and a half working with their tool and having regular exchanges with the NinjaOne team, I have never experienced the classic and destestable one way relationship : provider to client. I can truly say that the relationship with the NinjaOne team represents a real collaboration between two companies.

Pros:

Compared to the RMM Platform we used for more than 4 years (which was a must in the market), I discovered with NinjaOne a complete tool bringing a real sense of modernity in this RMM sector. I'm still wondering how their team managed the difficult task of combinging a fully developed tool with and an interface easy to apprehend.

Cons:

So many functionalities that it was sometimes frustrating for my team to figure out how to totally manage the tool.