Who Uses NinjaRMM?
NinjaRMM works with managed service providers of all sizes and mid-market internal IT teams around the world.
What Is NinjaRMM?
NinjaRMM provides intuitive, cloud-based remote monitoring and management software purpose-built to improve the efficiency and effectiveness of IT delivery through an exceptional user experience, outstanding customer support, and all the tools you actually need to manage client workstations, servers, and network devices. Take advantage of in-depth monitoring, powerful automation, robust patching, one-click remote access, integrated AV, native backup, and more - all in NinjaRMM.
NinjaRMM Details
NinjaRMM
http://www.ninjarmm.com
Founded 2013
NinjaRMM Pricing Overview
NinjaRMM does not have a free version but does offer a free trial. NinjaRMM paid version starts at US$3.00/month.
Starting Price
US$3.00/month
See pricing details
Pricing Details
Simple Per Device pricing model, pay as you go. Volume based.
Free Version
No
Free Trial
Yes, get a free trial
Deployment
Installed - Mac
Cloud, SaaS, Web
Installed - Windows
Mobile - iOS Native
Mobile - Android Native
Training
Live Online
Webinars
Documentation
Support
24/7 (Live Rep)
Business Hours
Online
NinjaRMM Features
Backup Software
Vendor has not completed this information.
Endpoint Protection Software
- Activity Log
- Anti Virus
- Application Security
- Behavioural Analytics
- Device Management
- Encryption
- Signature Matching
- Web Threat Management
- Whitelisting/Blacklisting
IT Asset Management Software
- Audit Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Cost Tracking
- Inventory Management
- Maintenance Management
- Procurement Management
- Requisition Management
- Supplier Management
IT Management Software
- Access Controls/Permissions
- Capacity Management
- Compliance Management
- Inventory Management
- Issue Auditing
- License Management
- Maintenance Scheduling
- Patch Management
- Remote Access/Control
IT Service Software
- Contract Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Release Management
- Self Service Portal
- Service Catalogue
- Service Reporting
- Ticket Management
ITSM Tools
- Asset Tracking
- Availability Management
- Change Management
- Configuration Management
- Contract/License Management
- Incident Management
- Problem Management
- Project Management
- Release & Deployment Management
- Self Service Portal
MSP Software
- Backup and Recovery
- Billing & Invoicing
- CRM
- Dashboard
- Help Desk
- Issue Management
- Live Chat
- Patch Management
- Project Management
- Remote Access
- Scheduling
Patch Management Software
- Alerts/Notifications
- Automatic Approval
- Automatic Patch Deployment
- Automatic Scans
- Compliance Management
- Custom Patches
- Dashboard
- Network Wide Management
- Patch Prioritisation
- Patch Testing
- Remote Access/Control
- Vulnerability Scanning
RMM Software
- Deployment Management
- For MSPs
- IT Asset Management
- Mobile Access
- Network Monitoring
- Patch Management
- Real-time Alerts
- Remediation Management
Remote Support Software
- Diagnostic Tools
- File Sharing
- Real-time Chat
- Screen Sharing
- Session Recording
- Session Transfer
- Surveys & Feedback
Server Management Software
- CPU Monitoring
- Credential Management
- Email Monitoring
- Event Logs
- Patch Management
- Scheduling
- Server Monitoring
- Virtual Machine Monitoring
Website Monitoring Software
- Alerts/Notifications
- Availability Testing
- Event Logs
- FTP Monitoring
- Mail Server Monitoring
- Maintenance Scheduling
- Performance Metrics
- Real Time Monitoring
- Transaction Monitoring
- Uptime Reporting
NinjaRMM Alternatives
More NinjaRMM alternatives
NinjaRMM Reviews for UK Users
Showing 5 of 97 reviews
Tim V.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 22/05/2020
"Best RMM tool on the market"
Comments: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.
Pros: Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.
Cons: The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.
- Reviewer Source
- Reviewed on 22/05/2020
Erik D.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 01/09/2020
"Ninja RMM was what we were waiting for"
Comments: From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.
Pros: The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.
Cons: Can't name none at the moment, there is always space for improvements, but don't know what fill in here...
- Reviewer Source
- Reviewed on 01/09/2020
Jamie S.
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Overall Rating3/5
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Ease of Use2/5
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Features & Functionality3/5
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Customer Support3/5
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Value for Money2/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 25/07/2018
"RMM with not enough going on for it"
Comments: None. We choose not to use this software as it didn't do what we wanted it to do.
Pros:
I like the overall look of the user interface and it is quick and speedy.
Installs quickly without much delay, provides good information about computer specs.
Cons:
Hard to figure out how it works.
Uninstall option simply didn't work.
RMM software installs NOT in the system tray.
Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none.
User interface navigation is terrible.
Was completely unable to figure out how scripting works.
No native remote control.
Not enough options.
We have been using Kaseya for 5+ years and it is so much better and easier to use.
- Reviewer Source
- Reviewed on 25/07/2018
George W.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 09/09/2020
"Awesome RMM Product"
Comments: NinjaRMM has given us the tools to be able to view our clients technology stack from a distance, and then be able to work with them on current and potential issues. Before this, all issues would come up out the blue and take us by suprise, ruining our current workflow. No more! This product is seriously great, and I don't think we could operate at the level we do without it.
Pros:
The reporting tools and level of infomation we get on each device is all we could ever need.
Being able to update systems with a few clicks has saved hours of our time.
Cons: The thing I like least is that we didn't find this product earlier!
- Reviewer Source
- Reviewed on 09/09/2020
Jesse V.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 13/11/2019
"Best RMM out there!"
Comments: We have been able to have eyes on all clients servers which helps us a lot since before server drives would die without us checking or the client paying for your manual backup check service. Ninja allows us to monitor networks at a fair price to us and them. It also allowed us to use the TeamViewer integration to disable all RDP access for a much more secure remote tool.
Pros: Ninja RMM has helped our MSP us better manage our growing customer base while providing us with the peace of mind client networks are being properly maintained and monitored.
Cons: We have not had many issues with Ninja RMM so far. If anything the company is younger than most RMM platforms but funny enough I find that to be an advantage since they are constantly adding features and improving their platform.
- Reviewer Source
- Reviewed on 13/11/2019
