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What is NinjaOne?

Ninja Protect is NinjaOne’s single-pane solution for endpoint protection and is ranked #1 on G2. Providing unprecedented visibility & control over endpoints, robust patching, endpoint hardening, backup, and data protection capabilities alongside Bitdefender’s industry-leading next-generation AV & EDR capabilities, Ninja Protect is a holistic solution for endpoint protection. By combining these two solutions, Ninja Protect helps IT leaders reduce their attack surface and stop ransomware threats.

Who Uses NinjaOne?

NinjaOne automates IT, empowering 20,000+ teams to boost productivity, reduce risks, and master IT management with ease and efficiency.

Where can NinjaOne be deployed?

Cloud-based
On-premise

About the vendor

  • NinjaOne
  • Located in San Francisco, US
  • Founded in 2013

NinjaOne support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Denmark and 24 others

Languages

Danish, Dutch, English, French, German and 7 others

NinjaOne pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

NinjaOne does not have a free version but does offer a free trial.

Pricing plans get a free trial

About the vendor

  • NinjaOne
  • Located in San Francisco, US
  • Founded in 2013

NinjaOne support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Denmark and 24 others

Languages

Danish, Dutch, English, French, German and 7 others

NinjaOne videos and images

NinjaOne Software - Dashboard
NinjaOne Software - Application Patching
NinjaOne Software - Server Automation
NinjaOne Software - Netflow
NinjaOne Software - Remote Tools
View 6 more
NinjaOne video
NinjaOne Software - Dashboard
NinjaOne Software - Application Patching
NinjaOne Software - Server Automation
NinjaOne Software - Netflow
NinjaOne Software - Remote Tools

Features of NinjaOne

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Monitoring
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • App Management
  • Application Management
  • Application Security
  • Asset Tracking
  • Audit Management
  • Automated Routing
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Testing
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Bandwidth Monitoring
  • Bare-Metal Restore
  • Behavioural Analytics
  • Chat/Messaging
  • Cloud Backup
  • Collaboration Tools
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Credential Management
  • Customer Support
  • Dashboard
  • Data Security
  • Data Visualisation
  • Deployment Management
  • Device Auto Discovery
  • Device Management
  • Diagnostic Tools
  • Differential Backup
  • Documentation Management
  • Encryption
  • Endpoint Management
  • Endpoint Protection Software
  • Event Logs
  • File Sharing
  • For MSPs
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Incremental Backup
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Monitoring
  • Multi-Channel Communication
  • Multiple Format Support
  • Network Analysis
  • Network Monitoring
  • Network Security Software
  • Network Wide Management
  • Patch Management
  • Performance Metrics
  • Policy Management
  • Prioritisation
  • Problem Management
  • Process/Workflow Automation
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Security Management
  • Self Service Portal
  • Server Monitoring
  • Session Recording
  • Simple Network Management Protocol (SNMP)
  • Support Ticket Management
  • Task Management
  • Third-Party Integrations
  • Threat Response
  • Ticket Management
  • Troubleshooting
  • Unattended Access
  • Uptime Reporting
  • VPN
  • Vulnerability Scanning
  • Whitelisting/Blacklisting
  • Workflow Management

Alternatives to NinjaOne

Deliver powerful, layered protection to multiple customers quickly and easily.
The Server-Eye product family offers 4 solutions in one surface: monitoring, managed antivirus, patch management & remote maintenance.
ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication & integrates with tools you currently use.
Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms.
Automate Backup and Storage solutions can provide data protection and recovery from physical and virtual machines. Get your free tour!
Datto SIRIS is an all-in-one BCDR solution built for MSPs to efficiently prevent data loss and minimize downtime.
Schedule, manage, and track multiple projects for teams, workgroups, or the entire organization.
SaaS solution that helps businesses monitor cloud security, data breach points, suspicious logins, website traffic patterns, and more.
Naverisk is an All-in-One RMM, PSA, and service desk for managed service providers (MSPs) and IT service teams.

Reviews of NinjaOne

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.7
Features
4.5
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Patrick
Patrick
System administrator in Canada
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Best RMM in the business

5.0 last year

Comments: Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.

Pros:

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Cons:

A little tiny issue here and there, but nothing their technical support weren't able to handle.

Eliot
Technical Lead in US
Information Technology & Services, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

A solid, simple, modern RMM solution

5.0 last year

Comments: It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.

Pros:

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Cons:

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

Alternatives Considered: N-central

Reasons for Choosing NinjaOne: LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne.

Switched From: LogMeIn Central

Reasons for Switching to NinjaOne: NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in.

Laura
Marketing - Designer in Spain
Computer Software, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

NinjaOne keeps me organized and on top of my tasks effortlessly. It's a game-changer for productivity!

3.0 4 months ago

Pros:

Seamless task management and intuitive interface make it a go-to for staying on track.

Cons:

The reporting features could be more robust, and I'd like to see more integrations with other apps.

Aiden
Fullstack Developer in US
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Good With Caveats

4.0 3 months ago

Pros:

Relatively expensive, especially for a small team. This seems to kind of conflict with the actual use case of ninja one, for small to medium teams. That being said, setting up management devices is extremely straight forward and saved a lot of time.

Cons:

It is good at what it is good at, advanced features for automation and analytics is really difficult to properly accomplish. The learning curve is exponential, starting out simple.

Grant
Network Engineer in US
Financial Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Favorite RMM to use and manage

5.0 last year

Comments: I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years.

Pros:

Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.

Cons:

Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.

Alternatives Considered: Datto RMM, ConnectWise RMM, Atera and LogMeIn Central

Reasons for Switching to NinjaOne: Ease of use and very robust and smooth patch management experience.

Tomson
IT Administrator in Australia
Civil Engineering, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

NinjaOne - Great potential

4.0 last year

Pros:

It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically. The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc) Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client. The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.

Cons:

The extra integration items are somewhat lacking. Such as: The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times. The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped. Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.

Alternatives Considered: ManageEngine ServiceDesk Plus and ConnectWise ScreenConnect

Reasons for Choosing NinjaOne: Helpdesk ticketing is very basic & does not offer any extra features or remote support tools

Switched From: Spiceworks Cloud Help Desk

Ed
Retail and Repair Operations in US
Computer Hardware, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great company to help with all management needs

4.0 last year

Comments: [sensitive content hidden] is awesome and has always been there. He would reach out every few weeks and is always helpful. We were passed to a new rep that has only talked to me once so if I had one thing I would ask for [sensitive content hidden] back because he is a rockstar.

Pros:

Price and features. When I need help I can reach out to my rep who helps me get direct access to support.

Cons:

Interface still a work in progress. Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja.

Bryson
Systems Administrator in US
Construction, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

NinjaOne is great

5.0 6 months ago

Comments: NinjaOne was very easy to setup and has been great so far.

Pros:

So far, NinjaOne has been a fantastic product for our company.

Cons:

Ticketing system could use a little bit of work, somewhat hard to find what you need sometimes in the admin center.

Gert-Jan
Co-Owner and IT Security Expert in Netherlands
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Configure, Deploy & Enjoy

5.0 6 months ago

Comments: Great support, no guerrilla sales (yet ;)) hands-on technical sessions to adopt the product, and easy to use RMM tooling to get the best out of your servers and endpoints.

Pros:

In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to maintain your policies over different customers, that's where Ninja fits for us like a glove, also very impressed with the built-in Back-up, documentation and ticket solution!

Cons:

For us, the Bitdefender Gravity zone is needed for some customers that dont have EDR yet, for us, this integration is working fine but we are not so amazingly impressed by Bitdefender itself, for us Bitdefender still feels like a tool where you have a zillion options instead of having a 'out of the box' perfect solution.

Andrew
Technician in Australia
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

NinjaOne is the NumberOne RMM for MSPs

5.0 10 months ago

Comments: Outstanding. I love NinjaOne and couldn't do my job efficiently without it.

Pros:

Ease of use, ease of deployment, the GUI is simple yet gives you everything you need at a glance, simple patching functionality and asset organisation. NinjaOne is incredible.

Cons:

I honestly can't of any shortcomings of NinjaOne. It's an incredible product and must have for any MSP.

Lucas
Lucas
Director in Australia
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great RMM for the price -Fast, Responsive and Feature rich!

4.0 2 years ago

Pros:

The interface once you get used to it is super fast and responsive. Great feature set, patching is very good and scripting also.

Cons:

The interface is a bit odd, however once you get used to it and learn your way around, it's fine.

Alternatives Considered: N-sight, N-central and SuperOps.ai

Reasons for Choosing NinjaOne: Syncro was no longer suitable for our business.

Switched From: Syncro

Reasons for Switching to NinjaOne: Maturity, less complex then some of the other options while still having the important features we wanted.

Jessica
Jessica
Lead Instructor & Senior Network Administrator in US
Verified LinkedIn User
Education Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great RMM with additional capabilities continuously added - Great price!

5.0 2 years ago

Pros:

It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.

Cons:

Nothing - usually there is something, but I have no cons.

Kamran
3rd Line in UK
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing RMM Dashboard, Very simple, easy to use & deploy, great alerting and does it all!

5.0 4 years ago

Comments: NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster, Ninja just lets me and my colleagues get on with our job, providing all the information, monitoring and tools we need without it being cluttered or too in your face.

Pros:

For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

Cons:

There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

Luca
Sig. in Italy
Computer & Network Security, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Software per MSP

5.0 3 years ago

Comments: It has greatly simplified the work of technicians. It has improved all prevention work and especially the ability to handle multiple devices at once.

Pros:

What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.

Cons:

The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.

Alternatives Considered: SolarWinds Service Desk

Reasons for Choosing NinjaOne: Because Ninjaone in my opinion handled the update patch better. Furthermore, the price includes a ticketing system

Switched From: Datto RMM

Reasons for Switching to NinjaOne: Price, simplicity, functionality and product offer

Gil
Gil
CTO in US
Verified LinkedIn User
Accounting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Best-in-class RMM for internal IT Departments

5.0 2 years ago

Comments: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Pros:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Cons:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Alternatives Considered: Datto RMM, Syncro and N-central

Reasons for Switching to NinjaOne: We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

Erik
Erik
IT Specialist in Netherlands
Verified LinkedIn User
Computer & Network Security, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Ninja RMM was what we were waiting for

5.0 4 years ago

Comments: From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.

Pros:

The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

Cons:

Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

Alternatives Considered: Datto SIRIS

Reasons for Choosing NinjaOne: We were supprised during the demonstration, didn't know it can also work that easy, but still a complete solution. At the moment we still have an active period with Datto, but we don't use it anymore, just a few months remaining right now....

Switched From: Datto SIRIS

Reasons for Switching to NinjaOne: Because the ease off use, and Ninja is way more faster with applying tasks or commands.

Lewis
IT Specialist in US
Real Estate, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Lewis M Ninja review

5.0 7 months ago

Pros:

I love the features, specifically the fact that you can do ad hoc connections and users do not need to be on the domain.

Cons:

Setting up was difficult, also difficult to remove and reinstall.

Stephen
Ceo in US
Computer Networking, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Reviews of product

4.0 10 months ago

Pros:

It's very easy to use it was. It was even easier to train somebody how to use it.

Cons:

It could always be user-friendly or more. Also the price too

James
Network Support Technician in US
Leisure, Travel & Tourism, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Ninja Remote

4.0 last year

Comments: Very happy with the product, Will continue Using.

Pros:

Ease of deployment,and ability to Remote in

Cons:

Having to write custom Scripts. Could also use marketing Materials and setup plans for MSP's

Juan Carlos
Juan Carlos
SEO in US
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Take your skills to the next level

4.0 2 years ago

Comments: It allows me to stay on top of any device performance issues or anomalies, so I can take quick action to fix them before they affect users.Also, the customer service is exceptional.

Pros:

I really like this platform, I can solve user problems quickly and efficiently, which saves me time and increases my productivity.

Cons:

If I had to mention one thing, I would say that the initial learning curve might require a bit of time and effort to fully familiarize yourself with all the functionalities and features of the platform but I still loved it.

Bill
Technologist in US
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

NinjaOne review from a user

4.0 2 years ago

Comments: Overall, a good experience and happy with the product

Pros:

It has a user friendly website and mobile app

Cons:

Support can be lacking and deploying policies can be difficult at times

Kenneth
Accounting in Philippines
Import & Export, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

My personal view of NinjaOne

4.0 2 years ago

Pros:

NinjaOne was simple to use and navigate, with clear and concise instructions. The interface was simple to use, and features like the ability to quickly create and customize forms, automated notifications and reminders, and built-in analytics were extremely useful. Overall, I found NinjaOne to be an effective and efficient tool for managing my business activities.

Cons:

The lack of customization options and inability to add additional features or customize the user experience were the least appealing aspects of NinjaOne. Furthermore, the user interface was clunky and unintuitive, making it difficult for new users to quickly learn how to use the app.

Matthew
Network Manager in UK
Education Management, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

FGS RMM Review

5.0 4 years ago

Comments: We have great support from our account manager and the support team at Ninja RMM.
The platform did exactly what we needed and wasn't over priced.

Pros:

Having the constant monitoring and alerting sat in the background was so helpful. We did not have to worry about constantly checking the health of our network every 10 minutes as we could rely on Ninja RMM to do this for us and alert us when something started to go wrong.

Cons:

The platform occasionally sent out false alerts which although we could react to, did prove a little frustrating at 1am

Tony
Tony
CTO in US
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source

It's cut down on the amount of time needed to manage our RMM tool so we can focus on our customers.

5.0 7 years ago

Comments: Oh were to start. Our old RMM tool was complicated and over whelming. NinjaRMM is simple to use and understand, and doesn't take anytime for someone to pick up and use. We even have a few customers that log in and use the tool. It's just simple, and that's what I wanted. As I said in the review, now we can spend more time with our customers, and less time babying the RMM tool to make sure it's working. Thanks Ninja =)

Pros:

1. Search - something so simple can be the best feature. Our old RMM tool couldn't come close. 2. Ease of creating a policy for a customer or type of device in a customer. 3. Integration with 3rd party tools like AutoTask and TeamViewer. 4. Website branding - New feature, and we love it. 5. SysTray icon has been wonderful! I love the fact that we can use our own icons and give it our own flair. 6. Reports - They look nice and are simple to understand.

Cons:

1. TeamViewer. Not a fan. I'm sure it's not a big deal if you are new to this kind of thing. But we have used a lot of remote control tools in our 20+ years, and there are better options. 2. Can't install software on the fly. You have to use policies and a Schedules Action. I wish there was an option to upload an MSI/EXE/Other Scripts and run to a list of machines or all machines within a company. And give us the ability to turn this on and off so we can have customers do this as well. 3. I wish the update system was also about to update Windows 10 builds. This is still a manual process unless the customer has a server and we can push a script to install a Windows 10 update via UNC.

Fabio
Fabio
Quality, IT, Management Control in Italy
Verified LinkedIn User
Textiles, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

IT management done easy

5.0 3 years ago

Comments: Fantastic: device inventory, remote management, one-click deploy of apps, etc...
And for the "support" perspective, the alert system has anticipated lot of failures/problems even before end user discovered them.

Pros:

From a single dashboard is possible to diagnose problems and anticipate failures. Daily management (updates, installs, maintenance, etc...) are super-easy.

Cons:

Core functions: nothing to add, in my opinion. Since we use Synology nas, an official Ninja app could be appreciated to monitor/manage also those NAS.

Alternatives Considered: Pulseway

Reasons for Switching to NinjaOne: EU servers and support