15 years helping British businesses
choose better software

What is Mend?

Launch your integrated Telemedicine program today with Mend.

Best for 11+ Provider Groups, Mend is a healthcare communications platform. Mend can connect to patients anytime, anywhere, and with any device through messaging, video, or forms. Mend is the absolute easiest, fully integrated technology to engage your patients. Get Patient Engagement, Intake Forms, Scheduling, and Appointment Reminders all in one easy to use integrated platform to make your Telehealth a success from the start.

Who Uses Mend?

We specialize in medium to large healthcare organizations of 20 or more providers.

Mend Software - AI & Engagement
Mend Software - 2
Mend Software - Telemedicine
Mend Software - Digital Forms
Mend Software - Predicts Attendance

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Reviews of Mend

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.5
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jose J
Jose J
Crew member in Mexico
Verified LinkedIn User
Food & Beverages, 10,000+ Employees
Used the Software for: 1-5 months
Reviewer Source

First time using this

5.0 4 months ago

Comments: So far I have a positive experience but I havent used it at all

Pros:

I like that it was easy to use, I got text and email links for a video call so I got options to use

Cons:

Its a very bright display I dont know If a "dark mode" is available but it would help

Jennifer
Jennifer
House cleaner in US
Verified LinkedIn User
Consumer Services, Self Employed
Used the Software for: Free Trial
Reviewer Source

Mend

5.0 4 years ago

Comments: My overall experience with Mend was helpful, a lot of other software don't give you the tools to be able to show X-rays and other documents that your doctor would want to share with you.

Pros:

Mend is very easy to use when getting into touch with your doctor. I only used this software once to go over my X-rays on my back. I like that you can use this on your computer or your cell phone, makes it very convenient. You have ton's of different chat tools and can video chat with your doctor while going over results.

Cons:

The downer of this software is how much is it. I think the price rounds around $100 to $200 bucks which is way to pricey for me, and there's no way I could afford that especially when there is so many different ways over the computer or your cell that you can use to talk to your doctor. My doctor wanted me to use this software to be able to access my X-Rays and see what's going on which is why is was free for me just this once.

Mend VIP Response

4 years ago

Mend does not charge a patient to use the services. Any patient responsibility is between the patient and the provider. Mend starts at $49 per provider per month.

Jennifer
Cleaning, painting, hanywork in US
Mining & Metals, Self Employed
Used the Software for: 2+ years
Reviewer Source

My thoughts an opinions

5.0 2 months ago New

Comments: I feel a lot better im moving forward an taking the steps i need to to better myself an my life for me an my children to be in my life everyday

Pros:

I didnt have to worry about the anxiety of going around other people in an office or how im goin to get there an back or waiting to be seen.

Cons:

I couldnt hear very well i had to hold the phone to my ear so i wasnt on the video so i wasnt able to make eye contact and talk to my counselor.

Rannon
Clinical Supervisor in US
Mental Health Care, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Reoccurring Issues that Never Get Addressed

2.0 4 years ago

Comments: Unresponsive and overall bad tech. I would not recommend your service to others in behavioral health. I wish so badly we would switch to Zoom or WebEx. I have been begging our director about this since this has all started 6 months ago. I gave your organization grace and was patient due to all that has been going on, but you have made some steep promises that you could handle this. I don't see you stepping up to the plate to address something so basic around reliability that has me rather upset.

Pros:

The ease of use and certain functionalities are nice, however they don't always work such as the share your screen function is very hit or miss.

Cons:

Since we have started on this venture with your organization I constantly hear negative feedback from my clinical staff of 10 providers that client's get dropped from their group, client's can't login due to the email never getting sent out, and my providers getting removed from the group. It appears that anytime the group size is over 8-10 individuals present the platform implodes and becomes very shaky from a performance standpoint. All of my providers have 14-16 clients each group, so every group gets impacted by this. It's not just one of them. I worry about how long this is going to go on for un-addressed. I hold a staffing every week with my providers and it's the first thing they ask about, "when is Mend going to fix this?" They use the tech support line when they have the time to do it, but usually they have found the feedback is never helpful. My providers are very frustrated and I am quite frankly tired of hearing about it. Please, I beg you look into upgrading your servers, software, or whatever you think would fix this issue. It has gone on far too long. It's a running joke about your service with our client's and it's affecting the way people want to engage in virtual care with us.

Mend VIP Response

4 years ago

Rannon, thank you for the feedback. We have released many changes and we're pushing to get them implemented. We have a new setting to decrease resources needed for large groups. We have feature to dial in people over the phone with poor equipment or connectivity. Offering group capability over the Web was brand new development performed for your organization specifically. We agreed to a date to deliver this brand new feature and then a pandemic happened. We still met our delivery date and no other company or team would have been able to deliver on schedule like we did. We're very proud of that. Any new development during a global pandemic is going to experience some bumps in the road. We appreciate your patience and we're pushing as well to get changes made deployed to everyone.

Jonathan
Artist in US
Arts & Crafts, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Behavioral Health Therapist

5.0 3 months ago

Comments: My therapist, [sensitive content hidden]
was amazing and she helped me turn my life around from being impulsive, risk taking, depressive, moody, and anxiety driven to a clean, healthy, positive life so I could be a better support for my wife and child.

Pros:

The ease of use for meeting with my therapist weekly.

Cons:

Signing the agreements every time. I feel like once is enough for that. Also, the mend birthday entry didn’t allow autofill.