--- description: Discover the benefits and disadvantages of livepro. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: livepro Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [livepro](/software/165150/livepro) # livepro Canonical: https://www.capterra.co.uk/software/165150/livepro Page: 1 / 9\ Next: [Next page](https://www.capterra.co.uk/software/165150/livepro?page=2) > livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents. > > Verdict: Rated **4.8/5** by 182 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses livepro? Trusted by contact centers across industries, offering agents accurate, consistent information. It’s used in financial services, utilities, government, and healthcare to enhance customer interactions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 182 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: livepro Knowledge Management - **Location**: Sydney, Australia - **Founded**: 2001 ## Commercial Context - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Pricing starts from $25 per user for the top tier amount of users. Pricing will increase for less users and descrease for more users as you scale up your contact center. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Greek, Italian, Portuguese, Russian, Spanish - **Available Countries**: Australia, Belgium, Canada, Denmark, Finland, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Singapore, United Kingdom, United States ## Features - Access Controls/Permissions - Alerts/Notifications - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Content Library - Content Management - Customisable Branding - Customisable Templates - Dashboard - Discussions/Forums - Document Management - Feedback Management - Full Text Search - Knowledge Base Management - Knowledge Management - Live Chat - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Negative Feedback Management - Reporting & Statistics - Reporting/Analytics - Rich Text Editor - SEO Management - Self Service Portal - Survey/Poll Management - Surveys & Feedback - Text Editing - Third-Party Integrations - User Management - Version Control - Workflow Management ## Integrations (11 total) - AI Assistant - AI Bots - CXone Mpower - ChatBot - GENESYS - Genesys Cloud CX - Microsoft Teams - Salesforce.org Nonprofit Cloud - Slack - WordPress - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software) - [Content Management Systems](https://www.capterra.co.uk/directory/10007/content-management/software) - [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software) - [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software) - [Collaboration Software](https://www.capterra.co.uk/directory/15/collaboration/software) ## Alternatives 1. [Confluence](https://www.capterra.co.uk/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.capterra.co.uk/software/1167/sharepoint) — 4.4/5 (5412 reviews) 3. [Notion](https://www.capterra.co.uk/software/186596/notion) — 4.7/5 (2709 reviews) 4. [Guru](https://www.capterra.co.uk/software/145390/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.capterra.co.uk/software/153140/connecteam) — 4.6/5 (5058 reviews) ## Reviews ### "Positive Experience with a Wonderfully Successful Launch\!" — 5.0/5 > **Kristin** | *26 December 2025* | Construction | Recommendation rating: 10.0/10 > > **Pros**: My favorite post-launch aspect is livepro's ability to reduce chaos and noise in the contact center almost immediately. It became the "Google" for SafeStep, and instead of agents typing questions into chats where they can get easily lost, they typed into livepro, found the answers quickly, and were able to move on through the call journey. Because agents could quickly search for and find what they needed, adoption and engagement were higher than we even hoped. Feedback included phrases such as: "This is the first time I've been able to search and find what I needed in real-time\!" "Thank you for a tool that we actually use throughout our shift each day\!" > > **Cons**: From an administrator's perspective, there is nothing I dislike about livepro because it solves some of the most significant pain points our organization faced. The ability of livepro to integrate seamlessly with our telephony platform and other software systems fills in the gaps we didn't know we had until launching\! The guidance, support, and training we continue to receive from livepro helps set us up for ongoing success. > > Our main goal was to ensure agents had the answers at their fingertips and that those answers were accurate, consistent, and, most importantly, searchable. Our agents are the first point of contact for customers, and we want to make sure they have the most up-to-date information, as processes, products, and details can change quickly. Using the announcement feature has been an effective way to communicate and confirm that agents have read and understood the changes, reducing the need for emails or individual communications that can easily get lost. livepro's searchability is the most significant piece of positive feedback we've received to date - the fact that agents can quickly search and find the answers and have confidence in the information allows them to feel and sound more self-assured, decreases our organizational risk through accurate information sharing, and reduces average handle time by not having to put customers on hold. From contract signatures to implementation to launch, we have felt supported and have a true partnership with livepro. ----- ### "A Purpose Built KMS That Makes A Difference" — 5.0/5 > **Samantha** | *17 November 2025* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: We’ve been using LivePro as our KMS for over four years now, and the features we value most are its simple but customisable UX, and how easy it is to author and maintain your own knowledge without needing to understand any code or rely on the supplier to build new templates. The feedback and governance tools keep everything current and well-maintained within the system, and the communication function lets you send updates to specific groups, so there’s no need to email people separately. They’ve also released an AI overview search function, which means team members now get contextualised answers directly from our closed knowledge base, rather than just being pointed to an article to read through. This has already helped improve AHT. As we manage multiple KMS for various clients with differing licensing needs we’ve found their flexible pricing model > > **Cons**: It would be really helpful if, as an administrator, I could move easily between multiple KMSs within the same instance and view each of their homepages. When you’re managing more than one, having to jump in and out separately can be a bit clunky, so a smoother way to switch between them would make oversight and maintenance much easier. > > The support team is absolutely amazing. They’re always available when you need help, and what stands out most is how seriously they take your feedback. Whenever we have suggestions or run into issues, they’re quick to listen, and it’s clear they’re committed to using that input to continually improve the tool. ----- ### "Livepro implementation" — 5.0/5 > **Annie** | *10 March 2026* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: We went live with Livepro six months ago. I have been very impressed with the support we continue to receive. As with any project, we continue to identify opportunities to improve the outcome. \[sensitive content hidden\] has been by our side helping us make the most of their platform for our employees since going live. > > **Cons**: We had some difficulty getting SSO set-up. We were able to work through the issues but it took longer than expected. > > I believe Livepro to be a great value and the support you receive while implementing and afterward is wonderful. ----- ### "Livepro is an excellent knowledge management system" — 5.0/5 > **Patrick** | *7 October 2025* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Livepro has been an excellent knowledge base for the organization. It provides solid role-based permissions to allow the proper security controls over who can access information. That, along with the detailed reporting in the system ensure that we are able to get optimized use out of the system. Our customer support teams have benefitted greatly from this tool, which was a significant upgrade over our last knowledge management system. > > **Cons**: We have not identified a lot of cons about livepro. The system is easy to use and we have received excellent support. The default templates in the system are somewhat plain and utilitarian, but that has worked adequately for us. > > Overall, our experience with livepro has been very positive. The system is reliable and offers all the functionality we would expect out of a modern knowledge management system. The Rocket feature is an added bonus. The best part of working with livepro has been the excellent relationship management and service support that the team has provided consistently since day one. ----- ### "Where Our Knowledge Really Started to Grow" — 5.0/5 > **Kimberly** | *27 October 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: What I’ve liked most about livepro is how intuitive it is. The structure of the system has made it easy to break down a massive 500-page manual into logical, easy-to-navigate articles. Their customer support and onboarding team are also standout. They truly partner with you to understand your business rather than giving a cookie-cutter setup. > > **Cons**: The reporting tools are strong and provide a lot of valuable insight, but they can feel a bit overwhelming at first, especially for someone new to the system. Coming from a background where we had little to no reporting or analytics available, it’s been a big step up, and we’re still learning how to make the most of all the data now at our fingertips. Compared to other vendors I demoed, the AI in the editor tool isn’t quite as advanced, but still easy to use for someone brand new in the world of KMS. > > Our overall experience with livepro has been extremely positive. We signed in May and have since done quite a lot within the platform. The system has helped us unify training materials, streamline updates, and encourage consistent communication. The livepro team has been responsive, knowledgeable, and genuinely invested in our success. It feels like a true partnership, not just a vendor relationship. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.co.uk/software/165150/livepro?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/165150/livepro) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data