18 years helping British businesses
choose better software

inconnect
What is inconnect?
Manage all CX channels with a single contact center solution and boost your agents’ productivity thanks to the AI embedded in an omnichannel environment.
Centralize customer experience management: Manage all contact channels in a unified way: calls, chats, emails, WhatsApp messages, and social media.
Boost agent productivity: Give your teams an intuitive interface with embedded AI copilots to assist agents in their day-to-day activities.
Reduce costs with smart self-service:Automate processes with GenAI-powered, IVR conversational voicebots that enhance your response capacity.
Maximize outbound campaigns: Get more successful calls in less time by using powerful multimodal auto dialer engines.
Optimize inbound management: Accelerate response with smart query distribution and integration of the outbound channel on the same platform.
Ensure operational control: Access updated reports that facilitate real-time monitoring of the activity to guarantee the level of service.
Who Uses inconnect?
Contact Centers specializing in healthcare, banking and finance, education, retail, telecommunication, customer service, collection, telesales, telemarketing, retention, and BPOs.
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inconnect
Reviews of inconnect

Excellent omnichannel platform
Comments: Easy implementation and simple maintenance. It does not require a lot of technical knowledge, real-time reports. A multitude of APIs ... in general it is an excellent software
Pros:
Price, product quality, commercial attention, support
Cons:
Nothing, it is a product that continues to evolve over the years, fully recommended
A very complete product, but very difficult to configure
Pros:
Good inconming interaction managementOmnichannelBots
Cons:
Very difficult to configure. You are forced to ask the hotline to help you for topics that are very simple with other products like Vocalcom or Nixxis.Hotline is slow to respond
Alternatives Considered:
A good runner up in a very competitive market
Comments: A very good experience, but an extra hand in the deployment proccess can be apreciated
Pros:
The developer teams are very good, this guys can integrate anything to anyone
Cons:
Maybe they need more presence in they objetive markets like America

is a very nice software to adminstrations very intuitive
Comments: the benefit are great because the business are happy to increase the contact and makes campaign of telesales or give support. the contactation growup like 50% with this software
Pros:
the easy way to configure everything on the campaigns (inboud and outbound) chat, blendinng call, outbound engine etc
Cons:
the support is very deficient the are good but the are to slow to answer to the issues that you explain
Performs very well, very good features, outstanding customer service.
Comments: Excellent product at a good price.
Pros:
1 .- We are getting better results in our operation than with our previous system. 2 .- The system is evolving rapidly and incorporating new features that we can really use. 3 .- The system is reliable, and well designed. Intuitive and easy to use. 3 .- The service is just great. They really understand the need to work side by side with their clients in order to drive customer satisfaction up. This is specially important during the adoption process.
Cons:
They have their own way of doing things. Most of the time their service is great, but sometimes we need information or support that could be considered very basic, but for some reason is hard to get with inConcert. In certain specific situations (very rare), they could be very rigid.
Very performant and omnichannel
Comments: Is a very good software, flexible, open, friendly, that helps your productivity. Cloud or in your server. Includes everything!
Buena herramienta y profesionales. Mejorable SLAs servicio técnico
Comments: Buenas herramienta con buenos profesionales, aunque está fallando la atención del servicio técnico y tiempo de entrega para desarrollos
Pros:
Potencial de la herramienta, detección de buzones, omnicanalidad
Cons:
Configuración de campañas y Whatsapp poco sencilla
RESEÑA USO DE INCONCERT
Comments: Experiencia muy buena, resolución rápida y eficaz de incidencias. Área de mejora: cambios de números que caen en spam se realizan con demasiada demora.
Pros:
Lo productivos que son los agentes en el tiempo que están conectados.
Cons:
La poca visibilidad de algunos datos a través de los reportes disponibles.
Poco a poco
Comments: Al principio desinformación,demasiadas incidencias con cualquier cambio que se van solucionando
Pros:
Chat agentes masivo que nos facilita el trabajo a la hora de hacerle comunicaciónes al grupo
Cons:
No poder pasar la llamada a un agente de otro plan distinto al que están ellos
VALORACIÓN INCONCERT
Comments: Neutra. Tanto aspectos positivos como negativos.
Pros:
Visualización de perfil supervisor muy completo.
Cons:
Gran cantidad de lotes que no se pueden ir unificando.
Experiencia InConcert
Comments: Una experiencia de facilidad y comodidad para interactuar y supervisar los canales de atención.
Pros:
La atención de soporte por los canales de comunicación, la funcionalidad de la plataforma en la integración de los canales de atención, el análisis de la información que se tiene en cuenta para la reportería, el apoyo de los representantes de InConcert.
Cons:
Hay novedades de alta complejidad que se escalan muchas veces sin tener avances ni un seguimiento que brinde información sobre la solución.
OCC Inconcert
Pros:
Omnicanalidad. Facilidad uso de los agentes.
Cons:
Servicio de soporte. Tiempo de espera para resolver dudas
inConcert, idispensable para el marketing omnicanalidad
Pros:
Es realmente granular, lo que permite generar un esquema muy personalizado, básicamente se adapta a cualquier tipo de negocio.
Cons:
Como siempre, la granularidad genera complejidad para la implementación, aunque una vez superado esta etapa, es todo valor agregado.
InConcert Contact Center
Pros:
La posibilidad de tener un control sobre el trabajo de los agentes del contact center, envío de mensajes, escuchas y estabilidad de la herramienta.
Cons:
Se queda muchas veces pillado el usuario y toca expulsar al agente, es complicado encontrar los informes a no ser que lleves mucho tiempo con la herramienta y sepas nombre de informe, no es muy intuitivo para realizar cambios en campañas/servicios, si borras un usuario borras las grabaciones asociadas al mismo, por lo demás, todo correcto.