17 years helping British businesses
choose better software
inConcert Contact Center
What is inConcert Contact Center?
Transform the way you do business!
inConcert makes it possible to reach customers through any channel in one solution with all the necessary tools for successful high-demand contact center operations. It’s engineered to deliver excellence in performance and customer experience, from traditional and robust dialing systems and IVRs to AI powered speech analytics, chatbos, voicebots and voice portals.
Who Uses inConcert Contact Center?
Contact Centers specializing in healthcare, banking and finance, education, retail, telecommunication, customer service, collection, telesales, telemarketing, retention, and BPOs.
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inConcert Contact Center
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Reviews of inConcert Contact Center
Excellent omnichannel platform
Comments: Easy implementation and simple maintenance. It does not require a lot of technical knowledge, real-time reports. A multitude of APIs ... in general it is an excellent software
Pros:
Price, product quality, commercial attention, support
Cons:
Nothing, it is a product that continues to evolve over the years, fully recommended
Alternatives Considered:
A good runner up in a very competitive market
Comments: A very good experience, but an extra hand in the deployment proccess can be apreciated
Pros:
The developer teams are very good, this guys can integrate anything to anyone
Cons:
Maybe they need more presence in they objetive markets like America
A very complete product, but very difficult to configure
Pros:
Good inconming interaction managementOmnichannelBots
Cons:
Very difficult to configure. You are forced to ask the hotline to help you for topics that are very simple with other products like Vocalcom or Nixxis.Hotline is slow to respond
Performs very well, very good features, outstanding customer service.
Comments: Excellent product at a good price.
Pros:
1 .- We are getting better results in our operation than with our previous system. 2 .- The system is evolving rapidly and incorporating new features that we can really use. 3 .- The system is reliable, and well designed. Intuitive and easy to use. 3 .- The service is just great. They really understand the need to work side by side with their clients in order to drive customer satisfaction up. This is specially important during the adoption process.
Cons:
They have their own way of doing things. Most of the time their service is great, but sometimes we need information or support that could be considered very basic, but for some reason is hard to get with inConcert. In certain specific situations (very rare), they could be very rigid.
is a very nice software to adminstrations very intuitive
Comments: the benefit are great because the business are happy to increase the contact and makes campaign of telesales or give support. the contactation growup like 50% with this software
Pros:
the easy way to configure everything on the campaigns (inboud and outbound) chat, blendinng call, outbound engine etc
Cons:
the support is very deficient the are good but the are to slow to answer to the issues that you explain
