18 years helping British businesses
choose better software

What is inconnect?

Manage all CX channels with a single contact center solution and boost your agents’ productivity thanks to the AI embedded in an omnichannel environment.
Centralize customer experience management: Manage all contact channels in a unified way: calls, chats, emails, WhatsApp messages, and social media.
Boost agent productivity: Give your teams an intuitive interface with embedded AI copilots to assist agents in their day-to-day activities.
Reduce costs with smart self-service:Automate processes with GenAI-powered, IVR conversational voicebots that enhance your response capacity.
Maximize outbound campaigns: Get more successful calls in less time by using powerful multimodal auto dialer engines.
Optimize inbound management: Accelerate response with smart query distribution and integration of the outbound channel on the same platform.
Ensure operational control: Access updated reports that facilitate real-time monitoring of the activity to guarantee the level of service.

Who Uses inconnect?

Contact Centers specializing in healthcare, banking and finance, education, retail, telecommunication, customer service, collection, telesales, telemarketing, retention, and BPOs.

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Reviews of inconnect

Average score

Overall
3.8
Ease of Use
3.9
Customer Service
3.3
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
14%
4
57%
3
21%
2
7%
Daniel
Daniel
Gerente de Innovación in Spain
Verified LinkedIn User
Information Technology & Services, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent omnichannel platform

5.0 4 years ago

Comments: Easy implementation and simple maintenance. It does not require a lot of technical knowledge, real-time reports. A multitude of APIs ... in general it is an excellent software

Pros:

Price, product quality, commercial attention, support

Cons:

Nothing, it is a product that continues to evolve over the years, fully recommended

Reda
CTO in Morocco
Marketing & Advertising, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

A very complete product, but very difficult to configure

3.0 2 years ago

Pros:

Good inconming interaction managementOmnichannelBots

Cons:

Very difficult to configure. You are forced to ask the hotline to help you for topics that are very simple with other products like Vocalcom or Nixxis.Hotline is slow to respond

Verified Reviewer
Verified LinkedIn User
Telecommunications, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

A good runner up in a very competitive market

4.0 2 years ago

Comments: A very good experience, but an extra hand in the deployment proccess can be apreciated

Pros:

The developer teams are very good, this guys can integrate anything to anyone

Cons:

Maybe they need more presence in they objetive markets like America

Marcelo
Marcelo
IT Infrastructure Architect in El Salvador
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

is a very nice software to adminstrations very intuitive

4.0 7 years ago

Comments: the benefit are great because the business are happy to increase the contact and makes campaign of telesales or give support. the contactation growup like 50% with this software

Pros:

the easy way to configure everything on the campaigns (inboud and outbound) chat, blendinng call, outbound engine etc

Cons:

the support is very deficient the are good but the are to slow to answer to the issues that you explain

Alberto Elías
CIO in Spain
Information Services, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Performs very well, very good features, outstanding customer service.

4.0 8 years ago

Comments: Excellent product at a good price.

Pros:

1 .- We are getting better results in our operation than with our previous system. 2 .- The system is evolving rapidly and incorporating new features that we can really use. 3 .- The system is reliable, and well designed. Intuitive and easy to use. 3 .- The service is just great. They really understand the need to work side by side with their clients in order to drive customer satisfaction up. This is specially important during the adoption process.

Cons:

They have their own way of doing things. Most of the time their service is great, but sometimes we need information or support that could be considered very basic, but for some reason is hard to get with inConcert. In certain specific situations (very rare), they could be very rigid.

Jose
Romania
Used the Software for: Not provided
Reviewer Source

Very performant and omnichannel

5.0 8 years ago

Comments: Is a very good software, flexible, open, friendly, that helps your productivity. Cloud or in your server. Includes everything!

Borja
Director operaciones in Spain
Primary/Secondary Education, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Buena herramienta y profesionales. Mejorable SLAs servicio técnico

4.0 2 months ago New

Comments: Buenas herramienta con buenos profesionales, aunque está fallando la atención del servicio técnico y tiempo de entrega para desarrollos

Pros:

Potencial de la herramienta, detección de buzones, omnicanalidad

Cons:

Configuración de campañas y Whatsapp poco sencilla

Carla
Coordinación de equipos comerciales in Spain
Marketing & Advertising, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

RESEÑA USO DE INCONCERT

4.0 2 months ago New

Comments: Experiencia muy buena, resolución rápida y eficaz de incidencias. Área de mejora: cambios de números que caen en spam se realizan con demasiada demora.

Pros:

Lo productivos que son los agentes en el tiempo que están conectados.

Cons:

La poca visibilidad de algunos datos a través de los reportes disponibles.

Blanca
Coordinador in Spain
Higher Education, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Poco a poco

2.0 2 months ago New

Comments: Al principio desinformación,demasiadas incidencias con cualquier cambio que se van solucionando

Pros:

Chat agentes masivo que nos facilita el trabajo a la hora de hacerle comunicaciónes al grupo

Cons:

No poder pasar la llamada a un agente de otro plan distinto al que están ellos

Pedro
Coordinador in Spain
Professional Training & Coaching, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

VALORACIÓN INCONCERT

3.0 2 months ago New

Comments: Neutra. Tanto aspectos positivos como negativos.

Pros:

Visualización de perfil supervisor muy completo.

Cons:

Gran cantidad de lotes que no se pueden ir unificando.

Xiomara
Supervisión in Colombia
Financial Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Experiencia InConcert

4.0 2 months ago

Comments: Una experiencia de facilidad y comodidad para interactuar y supervisar los canales de atención.

Pros:

La atención de soporte por los canales de comunicación, la funcionalidad de la plataforma en la integración de los canales de atención, el análisis de la información que se tiene en cuenta para la reportería, el apoyo de los representantes de InConcert.

Cons:

Hay novedades de alta complejidad que se escalan muchas veces sin tener avances ni un seguimiento que brinde información sobre la solución.

Miguel
Operaciones in Spain
E-Learning, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

OCC Inconcert

4.0 2 months ago New

Pros:

Omnicanalidad. Facilidad uso de los agentes.

Cons:

Servicio de soporte. Tiempo de espera para resolver dudas

Danilo
Responsable de Seguridad IT in Argentina
Retail, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

inConcert, idispensable para el marketing omnicanalidad

4.0 2 years ago

Pros:

Es realmente granular, lo que permite generar un esquema muy personalizado, básicamente se adapta a cualquier tipo de negocio.

Cons:

Como siempre, la granularidad genera complejidad para la implementación, aunque una vez superado esta etapa, es todo valor agregado.

Saida
Account Manager in Spain
Telecommunications, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

InConcert Contact Center

3.0 2 years ago

Pros:

La posibilidad de tener un control sobre el trabajo de los agentes del contact center, envío de mensajes, escuchas y estabilidad de la herramienta.

Cons:

Se queda muchas veces pillado el usuario y toca expulsar al agente, es complicado encontrar los informes a no ser que lleves mucho tiempo con la herramienta y sepas nombre de informe, no es muy intuitivo para realizar cambios en campañas/servicios, si borras un usuario borras las grabaciones asociadas al mismo, por lo demás, todo correcto.