15 years helping British businesses
choose better software

What is Playvox?

At Playvox, we prioritize people in all we do, shaping our technology and services to foster a culture of care and deliver user-focused solutions. With a forward-thinking technical vision and strategic partnerships, we empower businesses to navigate digital customer service complexities effectively. Our Workforce Engagement Management solutions, such as Playvox WFM, facilitate precise staffing forecasts and service level enhancements, bolstered by real-time insights for agile adjustments. Utilizing AI and automation, Playvox streamlines scoring and coaching feedback processes, elevating customer experiences. Additionally, our offerings include gamification features and calibration tools, enabling businesses to track vital KPIs and ensure alignment with long-term financial goals while enhancing customer satisfaction.

Who Uses Playvox?

Playvox equips customer service teams with the most comprehensive agent optimization software for WFM, QA, Performance Management, Coaching, Learning, VoC, and Motivation.

Playvox Software - Monitor service quality in the easiest way possible. Create unlimited scorecards & personalize them according to your quality criteria. Randomly & automatically assign workloads for your QA team.
Playvox Software - Publicly recognize peer with badges, based on their quality results and performance. Access our social community wall where your team can exchange ideas, ask questions and share relevant information.
Playvox Software - Drive continuous agent improvement. Solve issues in NPS, AHT, CSAT, soft skills, among many others. Create coaching sessions based on your team’s results. Send targeted coaching sessions.
Playvox Software - Schedule the concurrent work other WFM solutions can’t support with Playvox Forecasting and Scheduling. Intelligently forecast, schedule, and monitor your workforce without the need of specialized resources or data analysts.
Playvox Software - Playvox Workforce Management Capacity Planner tames the complexity and makes the powerful simple. This is designed for the way customer service and support operates now, and built from the ground up for managing the distributed omnichannel workforce.

Not sure about Playvox? Compare with a popular alternative

Playvox

Playvox

4.8 (106)
No pricing found
Free version
Free trial
76
26
4.8 (106)
4.8 (106)
4.7 (106)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$1.00
month
Free version
Free trial
98
48
4.7 (724)
4.5 (724)
4.6 (724)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Playvox

Talkdesk
Top rated features
Contact Management
Reporting/Analytics
Workflow Management
Twilio
Top rated features
Call Routing
Mass Texting
SMS Messaging
Microsoft Excel
Top rated features
Collaboration Tools
Data Import/Export
Offline Access
Google Sheets
Top rated features
Data Import/Export
Document Management
Search/Filter
Kustomer
Top rated features
Live Chat
Real-Time Notifications
Support Ticket Management
Zendesk QA
Top rated features
Performance Metrics
Reporting/Analytics
Third-Party Integrations
Zendesk Suite
Top rated features
Real-time Consumer-facing Chat
Support Ticket Management
Ticket Management
Scorebuddy
Top rated features
Call Centre Management
Corrective and Preventive Actions (CAPA)
Surveys & Feedback
Eureka
Top rated features
Audio Capture
Automatic Transcription
Data Security

Reviews of Playvox

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.7
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
83%
4
15%
3
1%
2
1%
Mohamed
Mohamed
Customer service representative in Egypt
Verified LinkedIn User
Consumer Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

The best tool to monitor your business quality

5.0 2 years ago

Comments: I'm totally satisfied with the service.

Pros:

I'm fond of the features that are provided to monitor the agents.

Cons:

It just has to get more languages such as Arabic.

Christian
Customer Support Rep in US
Consumer Services, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Playvox review

5.0 9 months ago

Comments: Playvox provide easy access on quality response and easy to understand. Will give you ample time to dispute if you thing your quality review is not right

Pros:

Easy to understand report provided by Quality team

Cons:

None so far, Playvox is easy to navigate as well

John Epok
John Epok
Regional Platforms Lead in Philippines
Verified LinkedIn User
Telecommunications, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Robust QA Framework Through Playvox

4.0 2 months ago New

Comments: While we mostly use Playvox for QA purposes, our overall experience with the platform is okay as it does fairly deliver based on our use cases.

Pros:

- can be easily integrated with Zendesk through API which makes ticket audits a lot easier to review - agent organization chart which provides visibility to further know who reports to who - UI/UI which is very user-friendly and straightforward

Cons:

- generally needs a separate Playvox instance for each Zendesk instance which is bit tiresome as in our use case we have 5 Zendesk instances. You can just imagine the amount of effort we need spend just to login to different Playvox instances - SSO via Google Workspace had some issues every now and thn

Kristy
CPG in US
Marketing & Advertising, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Playvox as a Customer service agent

3.0 4 years ago

Pros:

This product is overall easy to use. Email, updates and fun ways to use Karma points with staff. This gives staff a positive reinforcement to do a great job at work.

Cons:

I think that the applications should be easier to find. Larger icons to locate items you are looking for.

Playvox Response

3 years ago

Hi! Thank you for your review. We're glad you're enjoying our Motivation Product. We firmly believe incentives and recognition help inspire greater team performance, and our customized digital badges are a fun way to recognize team members for outstanding results.

Jannice Gwen
Subject Matter Expert in US
Transportation/Trucking/Railroad, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Playvox helps us review the quality of each interactions that agents have

5.0 2 months ago New

Pros:

I believe the most helpful feature of Playvox is that our Quality team is able leave comments to each of our evaluations and are able to provide us information such as the details of the ticket/case we have handled. We are also able to review their review and acknowledge it. We also have a dashboard where in we can see the total percentage of our QA Evaluations and at the same time see which sections we mostly have errors.

Cons:

None so far, everything is doing well for Playvox