17 years helping British businesses
choose better software

What is isolved?

isolved Payroll software, part of isolved People Cloud, enables you to view and process payroll anytime, anywhere, eliminate errors, inefficiencies and redundancies with an intelligently-connected platform that automates and delivers a “single source of truth” to accelerate results. Employees gain instant access to payroll information from an Adaptive Employee Experience viewable on any device.

Who Uses isolved?

isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today’s People Heroes – HR, payroll, and benefits professionals.

isolved Software - Employee Calendar
isolved Software - LMS Main Page
isolved Software - Payroll Run Schedule
isolved Software - Time Off Balances
isolved Software - Time Entry

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Reviews of isolved

Average score

Overall
3.9
Ease of Use
3.9
Customer Service
3.7
Features
3.9
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Alan
Alan
Human Resources Generalist in Peru
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Payroll processing and HR data entry in one place is great

4.0 last year

Comments: The ability to dial for assistance and receive prompt service is quite convenient. Nobody likes having to wait until the next payday to get paid. Therefore, an immediate response is useful when adjustments and additions need to be made.

Pros:

We like that all of our human resource and payroll data can be entered into a single system. For us, technologically speaking, it was a quantum leap into the future. We also appreciate how safe and accessible it is from any location.

Cons:

On occasion, it can be difficult to get your message across. For instance, they want to charge us to make a bespoke report because a system report was updated without our knowledge and is no longer suitable for our purposes.

isolved Response

last year

Thank you for taking the time to leave this review of isolved. We are happy to hear isolved has been a great resource for your business!

Victoria
Implementation Manager in US
Accounting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

isolved's ability to be customized

4.0 4 months ago

Comments: Overall, the platform is great and easy to use.

Pros:

The ability to grow the platform and customize it as needed to meet customers needs

Cons:

The recent issues with releases. With the majority of releases lately, there have been glitches.

isolved Response

3 months ago

Thank you for sharing your feedback! We're thrilled to hear that you find isolved to be a valuable tool with it's ability to be customizable. We understand that frequent updates can sometimes lead to glitches, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve the platform and ensure a seamless user experience. If you ever encounter any issues, please don't hesitate to reach out to our support team for assistance. We appreciate your support and look forward to continuing to provide you with a comprehensive solution for all your payroll needs.

LORI
General Manager in US
Recreational Facilities & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

isolved review

4.0 last month New

Comments: Somewhat satisfied, reports need to be fine tuned

Pros:

An easy software program to use in some respects

Cons:

Not a lot of options in the reporting. Specific reporting is not available on all aspects of payroll

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

iSolved Review

3.0 9 months ago

Pros:

Having everything in one place. The ability for employees to clock in at their desk

Cons:

Customer service was not good. Getting answers to problems took days.

isolved Response

9 months ago

Thank you for taking the time to leave a review of isolved! We apologize for your experience with our customer service and that we haven’t met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services.

Jennifer
Sr. Manager of Product in US
Financial Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Pretty Much There

4.0 4 months ago

Pros:

isolved offers end-to-end solutions for employers. From applicant tracking, onboarding, time-keeping, performance, and payroll, to offboarding and year-end form processing.

Cons:

Though there are many modules available, I'd like to see older features receive enhancements to remain relevant in today's markets.

isolved Response

3 months ago

Thank you for sharing your feedback! We're glad to hear that you find isolved's end-to-end solutions for employers helpful. We appreciate your suggestion regarding improving older features enhancements to remain relevant. Your input is valuable to us as we continue to enhance our platform. If you have any specific areas you'd like us to focus on or if you need assistance with anything else, please feel free to reach out. We're here to help and ensure you have a great experience with isolved.

Vinita
RN-Administrator in US
Medical Practice, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Good Timekeeping Platform

4.0 4 months ago

Comments: Isolved give you several ways to view your information. It also gives you calendars within the app which make it easier.

Pros:

Easy to navigate through the platform. I like that staff can download geo location inspired app. No real excuses about clocking in. Staff are able to clock in anywhere that is in close proximity to the workplace.

Cons:

It is not user friendly. It us not easy to edit items. If you manage employee time, it should be easy and seamless and Isolved is not.

isolved Response

3 months ago

Thank you for sharing your experience! We appreciate your feedback regarding the ability for admins to make updates on the backend and will certainly take that into consideration for future enhancements. If you have any specific suggestions for improvements or if there are any other features you would like to see added, please feel free to reach out to us. We are here to support you every step of the way. Thank you for choosing isolved!

Matt
Manager in US
Accounting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

iSolved Review

4.0 3 months ago

Comments: The platform is generally easy to navigate, which is a significant advantage for both HR professionals and employees. The ability to see exactly what employees see within the system is particularly helpful for HR personnel when assisting users.

Pros:

Onboarding. Employee Self-Service. All-in-One Solution.

Cons:

Service Response Delays. Customer Support. Time Clock and Time Cards/Time Tracking.

isolved Response

3 months ago

Thank you for your review!

Kaitlyn
Tax Manager in US
Information Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Isolved Product

4.0 4 months ago

Comments: Overall the process has been great when working with Isolved.

Pros:

What I like most about Isolved is that it is user friendly and has alot of capabilities for a HCM software.

Cons:

Isolved Tax Updates See if there are more features to make it more effective.

isolved Response

3 months ago

Thank you for sharing your positive experience with isolved. We have noted your concerns about the tax software and tax updates and will explore ways to address these areas.

Lela
Paralegal in US
Legal Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Userfriendly and easy to teach yourself to use.

5.0 4 months ago

Comments: Not bad at all, it was pretty self explanatory just took time to get used to.

Pros:

Seems pretty user friendly and straightforward.

Cons:

Took a little bit to get used to using but pretty straightforward.

Karissa
Product Solutions Specialist in US
Accounting, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Product Solutions Specialist

4.0 3 months ago

Comments: All of the staff I've interacted with are friendly and easy to deal with.

Pros:

I like that the system is fairly user friendly.

Cons:

There are so many small buttons that sometimes it's hard to identify when there is an issue where the problem is.

isolved Response

3 months ago

Thank you for sharing your experience with us. We're thrilled to hear that our team has been providing great support to you. We understand your concerns about the small buttons that make it sometimes hard to identify when there is an issue. We are continuously working to improve the interface and streamline the user experience for our customers. Thank you for choosing isolved, and we look forward to continuing to support your team.

Brian
Human Resources Manager in US
Government Administration, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

iSolved for a Small City

5.0 5 months ago

Comments: As the system grows iSolved has failed to update many of the smaller functions in their core HRIS and instead added functions behind a module-based paywalls. Not every organization needs a full module, but many need more that the most basic functionality available with the basic system.

Pros:

Isolved provides a comprehensive suite of functions in a user friendly and effective HRIS package. It has never failed to meet our basic needs and still has greater ptontial for use by our City.

Cons:

As the sytem greows iSolved has failed to update many of the smaller functions in ther core HRIS and instead added functions behind a moduale based paywa;;. Not everyorganizations needs a full modicle, btu many need more htat the bost basic funcctionality.

Christine
Payroll Specialist in US
2128, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Very Good Product

4.0 4 months ago

Comments: I like it. It is well thought out and so much information that can be stored. I like the ability to be able to import files which saves a ton of time. Reporting options are amazing.

Pros:

There is a lot of information....neat and tidy.

Cons:

When changes are made to the layout of screens (when there are updates) and we only find out when we go to those screens.

isolved Response

3 months ago

Thank you for sharing your feedback! We're thrilled to hear that you find isolved to be a good product. We understand that frequent updates can sometimes lead to confusion when it comes to the layout of the screens, and we apologize for any inconvenience this may have caused. Our team is constantly working to improve the platform and ensure a seamless user experience. If you ever encounter any issues, please don't hesitate to reach out to our support team for assistance. We appreciate your support and look forward to continuing to provide you with a comprehensive solution for all your payroll needs.

Cassie
Client Success in US
Accounting, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Usability

4.0 4 months ago

Comments: It has been great so far, only a year in but I like it so far :)

Pros:

I really like how easy it is to use once you get used to how it thinks. Initially learning the system does take a good bit of work but once you learn the basics, even if you don't know the answer right away it is easy to know where to find it.

Cons:

There is some inconsistencies with formatting and I think maybe having more mobile accessibility for the basic payroll functions would be helpful for clients.

isolved Response

3 months ago

Thank you for sharing your positive experience. We understand that transitioning to an online platform can be a learning curve, but we're glad to hear that it has been a positive change for you.

Anahi
HR and Payroll Coordinator in US
Education Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

We love iSolved

5.0 5 months ago

Comments: I love iSolved. It has been one of the most manageable payroll systems I have used, in addition to all the resources it offers.

Pros:

I appreciate how user-friendly the navigation is, both for administrators and employees. Managing payroll submissions is also easily handled, allowing for control over earnings, deductions, and taxes. Additionally, the available reports for download are incredibly helpful.

Cons:

The only issue I've had with iSolved is the login link. It is not a link you can Google and search for.

Jhavi
Payroll Specialist in US
Financial Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

ISolved is a great System

5.0 4 months ago

Comments: Isolved is an all-in-one platform that simplifies HR, payroll, and benefits management. It offers intuitive tools for employee data management and process automation, improving efficiency and compliance. However, it can be costly for small businesses and may require time to learn.

Pros:

Isolved offers a comprehensive, user-friendly platform that streamlines payroll, HR, and benefits management. With its intuitive interface, businesses can easily manage employee data, automate processes, and ensure compliance. It's a reliable solution for enhancing efficiency, reducing errors, and improving overall workforce management

Cons:

While isolved is a powerful platform, it can have a steep learning curve for new users. Customization options may be limited, and some users report occasional glitches or slow support response times. Additionally, smaller businesses may find the cost higher than expected.

Mary
HR and Finance Administrator in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great Hands On Product

4.0 10 months ago

Pros:

I like the features that iSolved provides. It's a true HCM where I can house everything directly in one system

Cons:

Getting to the right person to answer my question is always a challenge. Because the system is so robust, their CSRs can't handle the more advanced questions and getting me to someone who can takes weeks/months to resolve my initial issue.

isolved Response

10 months ago

Thank you for your feedback! We're glad to hear that your experience with isolved has allowed you to house everything in one system. We apologize for the difficulties you've encountered with our support. We understand the frustration of not being able to speak directly to someone. We take your concerns seriously and will address them with our team to ensure better customer support moving forward. We appreciate your loyalty and value your feedback as it helps us improve our services. If you have any further questions or need assistance, please don't hesitate to reach out to me, Mackenzie Cotton, at [email protected]

Chryssi
HR Manager in US
Utilities, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Solid HRM Platform

5.0 6 months ago

Comments: Overall, isolved has been a great tool for our company of about 150 employees. We utilize the system for everything from payroll and timekeeping to onboarding and benefits enrollment. There are other tools available that isolved offers, but the pricing is a little steep, so we haven't been able to adopt more of the features at this time.

Pros:

Mostly everything I need to run my HR department (of one) is all in one easily accessible place. Isolved is fairly easy to navigate once you really learn the platform, and it does almost everything we need it to do in one capacity or another.

Cons:

The constant updates, response time from customer service oftentimes on pressing issues, and the regularity of mobile app issues.

Bethany
VP, Operations in US
Human Resources, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Service Bureau Review

4.0 9 months ago

Pros:

I like that it is continuously evolving. Most of the time new features are released and there is no additional cost for those features that are "keeping up" with similar platforms. Resources for learning are excellent and make it so that SB's can be very self sufficient.

Cons:

Pricing is high especially to be completive with ADP, Paychex etc.

isolved Response

7 months ago

Thank you for sharing your feedback. We're pleased to hear that isolved is helping you with maintaining documents and streamlining approval processes. We're continuously working to enhance our offerings and provide the best value for our customers.

Sarah
Client Service Lead in US
Financial Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Happy Customer

5.0 7 months ago

Pros:

Their great customer support and ease of use.

Cons:

I am glad they are continuously updating their services to keep up with technology, but it can be hard to keep up with all the advancements

Jake
Account Manager in US
Individual & Family Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Expense request interface

2.0 last year

Pros:

Allows for us to approve reimbursement requests that our employees submit and then commit them to be paid.

Cons:

Interface is not consistent and very glitchy. Customer/tech support could use major improvement. The platform should not allow for an employee to double submit/submit a duplicate entry with the same time stamp down to the second. Glitches and bugs that hinder the ability to use the platform need to be addressed in a more timely manner with more transparency and communication.

isolved Response

last year

We apologize for your experience with isolved and that our platform & customer service hasn't met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services. Please contact me, Mackenzie Cotton, Reference & Reputation Manager, directly at [email protected] so we can get you connected with the proper support.

Maureen
Human Resources Director in US
Logistics & Supply Chain, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

We love Isolved!

5.0 8 months ago

Comments: We are very happy with Isolved. They really do go above and beyond to make sure their customers are happy.

Pros:

User friendly! From onboarding to payroll, Isolved is very user friendly. The employees like it for the ease of use and it doesn't require much training. The customer service is great!

Cons:

There are a lot of features and platforms/products/features. I am sure that these are great for large companies, but some of the platforms are too robust for small companies. The amount of platforms/products can be a little overwhelming when trying to decide what is best for your company.

Jason
Payroll Operations Specialist in US
Financial Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

isolved!!!

3.0 10 months ago

Comments: My overall experience with isolved has been fraught

Pros:

I like isolved because it is a payroll software

Cons:

I don't like isolved because it's not customizable enough and there are a number of UI pain points that hamstring my productivity

isolved Response

10 months ago

We are sorry to hear you are having challenges with customizing the platform. We would love to have the opportunity to work with you. Please feel free to contact me at [email protected]

PATRICIA
HR ADMIN in US
Automotive, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

isolved will solve payroll headaches

5.0 5 months ago

Comments: isolved has everything we need from onboarding to payroll, the isolved system makes my job much easier.

Pros:

Isolved is easy to use, with great customer service if needed

Cons:

I have no cons with isolved. program is great as is the customer service

Lynne
Lynne
Financial Assistant in US
Verified LinkedIn User
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: GetApp

Steer clear

1.0 10 months ago

Comments: The absolute worst payroll experience in the 40+ years I have been dealing with payroll.

Pros:

I have no pros. They have made major mistakes on more than half of the payrolls they have processed and are non-responsive to making corrections.

Cons:

They are not capable of distinguishing (their computer system should be set up to auto-complete this portion) between a W2 and a 1099 employee. More than half of the payrolls have been incorrect, requiring manual checks, or destruction of the original checks and having iSolved reissue the checks correctly. If direct deposit is involved, it's even worse. We also have 2 W2 employees whose W2 information is incorrect and who received 1099's in error. iSolved repeatedly promised to make the corrections, and now will not even take or return phone calls.

isolved Response

10 months ago

We apologize for your experience with isolved and that we haven’t met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services. Please feel free to contact me at [email protected].

Morgan
Sr. Dir. Revenue Management in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

AMS Review

5.0 4 months ago

Comments: Good. Been using for 6-7 years and would recommend.

Pros:

[sensitive content hidden] are great account managers

Cons:

No direct point person for time questions