--- description: Discover the benefits and disadvantages of Podium. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Podium Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Reputation Management Software](/directory/30750/reputation-management/software) > [Podium](/software/164285/podium) # Podium Canonical: https://www.capterra.co.uk/software/164285/podium Page: 1 / 22\ Next: [Next page](https://www.capterra.co.uk/software/164285/podium?page=2) > Cloud-based lead management platform that consolidates text, phone, email, and social into one inbox with reviews and reporting. > > Verdict: Rated **4.2/5** by 526 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Podium? Small to midsize local businesses across industries including auto dealerships, home services, retail, aesthetics, medical spas, dental practices, and healthcare. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 526 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Podium ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Free 14-Day Trial. Pricing starts at $399 per month for our Essentials plan, ideal for small businesses. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Portuguese, Spanish - **Available Countries**: Australia, Canada, United States ## Features - 2-Way Messaging - AI/Machine Learning - Activity Dashboard - Appointment Management - Automated Responses - Billing & Invoicing - Call Recording - Campaign Management - Campaign Scheduling - Chat/Messaging - Client Management - Complaint Monitoring - Contact Management - Customer Experience Management - Customer History - Customisable Forms - Customisable Templates - Dashboard - Data Import/Export - Debit/Credit Card Processing - Feedback Management - For Medical Spas - HIPAA Compliant - Interaction Tracking - Lead Generation - Live Chat - Mass Texting - Message Personalisation - Mobile Access - Mobile Payments - Multi-Channel Communication - Multi-Channel Data Collection - Multiple Payment Options - Negative Feedback Management - Payment Fraud Prevention - Proactive Chat - Real-time Consumer-facing Chat - Reminders - Reporting & Statistics - Reporting/Analytics - Response Management - Review Monitoring - Review Notification - Review Request - SMS Messaging - Scheduled Messaging - Survey/Poll Management - Surveys & Feedback - Transcripts/Chat History - Transfers/Routing ... and 25 more features ## Integrations (16 total) - CDK - CDK CRM - CompanyCam - Connect CRM - FROG - FareHarbor - FieldEdge - Google Workspace - Housecall Pro - Instagram for Business - QuickBooks Online - SYVO - Seceon aiSecurity Score 360 - ServiceTitan - SmartDistributor ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Reputation Management Software](https://www.capterra.co.uk/directory/30750/reputation-management/software) ## Related Categories - [Reputation Management Software](https://www.capterra.co.uk/directory/30750/reputation-management/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software) - [SMS Marketing Software](https://www.capterra.co.uk/directory/30842/sms-marketing/software) - [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software) ## Alternatives 1. [Omnisend](https://www.capterra.co.uk/software/153508/omnisend) — 4.7/5 (836 reviews) 2. [Klaviyo](https://www.capterra.co.uk/software/156699/klaviyo) — 4.6/5 (539 reviews) 3. [Constant Contact](https://www.capterra.co.uk/software/31898/constant-contact) — 4.3/5 (2947 reviews) 4. [Twilio](https://www.capterra.co.uk/software/180158/twilio-communications-platform) — 4.4/5 (508 reviews) 5. [Text Request](https://www.capterra.co.uk/software/167015/text-request) — 4.6/5 (1193 reviews) ## Reviews ### "Great app, not great customer service" — 4.0/5 > **Jessica** | *5 December 2024* | Furniture | Recommendation rating: 6.0/10 > > **Pros**: How easy everything is to use. Getting client information as well as responding to their inquiries is a breeze > > **Cons**: Not being able to contact a person with issues. Their website does not have a contact me phone number > > Great. As previously stated it is easy to use to great to have all the conversations in their own categories ----- ### "Better options are available" — 3.0/5 > **Julie** | *2 January 2025* | Hospital & Health Care | Recommendation rating: 3.0/10 > > **Pros**: It was the most cost-effective option at the time we purchased > > **Cons**: Did not like the features, felt like customer service was lacking > > We used Podium as a start-up company, but as we grew, we found that it did not have enough features to meet our needs ----- ### "Podium use for office ;Made easy" — 5.0/5 > **Alondra** | *28 July 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: At our Agency we all have access to Podium letting us send messages to clients /saving their contact info and allowing us to communicate with them efficiently when we are unable to get a hold of them over a phone call or Via email. We all have access to see customer reviews and see any incoming information regarding the agency I work for. > > **Cons**: I have yet to come across something I dislike using Podium. I have worked in this industry for years and have never until now found something that helps all staff members be able to have access to all text messages being sent in and out with clients. > > Overall having this one number linked to all of our locations makes it easy for any one here to search a client and look at previous conversations , being able to pick up where the last employee left off also helpful to verify staff conversations with needed documents to match our Hawksoft notes and uploads. ----- ### "Professional customer messaging that feels personal." — 5.0/5 > **Ilayda** | *23 April 2025* | Apparel & Fashion | Recommendation rating: 9.0/10 > > **Pros**: Podium assisted us in being able to touch base with shoppers; very much on a personal level, particularly for reviews and text messaging. I love that I can respond to customer inquiries via SMS quickly, while not switching between platforms including sending reviews requests directly after making a sale while the luster of excitement is still there. > > **Cons**: It’s obviously designed with service businesses in mind, so some features that are common in retail, like inventory integration or product-oriented messaging aren’t exactly on point. We had to work around that a little bit to shape it to our flow. > > Within a matter of weeks of implementing Podium, we had doubled the amount of Google reviews for our store\! That also added more visibility for our brand, especially locally. It also allowed us to make up some missed sales by answering questions about fit or availability quickly over text, something email just doesn’t do. ----- ### "Awesome service for schools\!" — 4.0/5 > **Zach** | *10 April 2025* | Sports | Recommendation rating: 8.0/10 > > **Pros**: We are able to send bulk messages as well as easily communicate with members of our school. > > **Cons**: The interface can be a little overwhelming at times. > > It has been a really positive experience. Our customer service and communication has improved drastically. ----- Page: 1 / 22\ Next: [Next page](https://www.capterra.co.uk/software/164285/podium?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/164285/podium) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data