15 years helping British businesses
choose better software

What is Podium?

Podium simplifies reputation management by making it easy to collect reviews, rise in the ranks of local search, and drive more leads.

Automatically send every customer a review request at the exact right moment, so they can leave you a review in 20 seconds.

Then, respond to every review with AI-drafted review replies, and keep a record of the review together with all of your other customer communication.

Who Uses Podium?

Not provided by vendor

Podium Software - Manage all of your communication from a single inbox–from texts, to DMs, to phone calls–and keep customers' context at your fingertips.
Podium Software - Collect reviews from over 25 review sites to show up first on search, then respond automatically with AI to stay there.
Podium Software - Bring leads from any site into a single inbox, so you can respond faster.
Podium Software - Take payments through tap-to-pay, text-to-pay, and more with rates as low as 2.2% and $0.15.
Podium Software - Send promotional messages to drive repeat business.

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Reviews of Podium

Average score

Overall
4.3
Ease of Use
4.3
Customer Service
4.1
Features
4.2
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Kevin
Kevin
VP of Marketing in US
Verified LinkedIn User
Real Estate, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Love it but don't always love paying for it!

5.0 4 years ago

Comments: Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don't really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process.

Pros:

The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great.

Cons:

It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we've made the investment in it and trained our team on it, I selfishly don't want to have to deplore another program and do another batch of training.

H David
Installed Sales Manager in US
Building Materials, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Wish we never left!

5.0 9 months ago

Comments: We previously used Podium and we switched to a less expensive option. Well, you get what you pay for. Podium is a far better product. Reviews increase, we get paid faster using card readers or text to pay. Excellent customer service!

Pros:

Podium works so well. Easy to communicate with customers, request reviews and get payments either at the jobsite or from the office.

Cons:

Nothing, nothing, nothing, nothing, nothing.

Alejandro
Owner in US
Mechanical or Industrial Engineering, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Number kidnapped

1.0 last month New

Comments: Sad. They took our number under contract and wont let go of it. Until contract finishes even after telling them it sucks.

Pros:

The only thing is that you can reply to reviews easy. But for a cost.

Cons:

Phone service is just horrble dont reccomend them.

Devon
Sales Associate in US
Automotive, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Podium Review

4.0 3 months ago

Pros:

Easy to use and was very useful to determine which rep was dealing with who.

Cons:

Price was definetely not a good aspect of this product

Audra
Director in US
Hospital & Health Care, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

More interested in getting paid

4.0 9 months ago

Comments: Not great. I’m sure it’s the right fit for a large company with deep pockets and the need for a bunch of bells and whistles, but we are not that.

Pros:

I chose the platform because I thought it was the only real option to replace ZipWhip which ends service in December. They were listed as a recommended vendor.

Cons:

The people. They started out great, but at the onset I told them that most of the features they offered we wouldn’t use. And they didn’t have a Chrome extension, which we used a lot. But we needed a new text service as ours was going away. The cost was about 3x what I was paying and that was for the lowest level of service and they lock you in to a contract for a year. But I didn’t know of another option.I found Text Request, which is almost ZipWhip exactly, less than 48 hours after I signed their contract. I was transparent with them about Text Request really meeting our needs and price point perfectly and we weren’t paying for a bunch of features we wouldn’t use just to get texting. I asked to cancel before we even onboarded. They declined and said someone from legal would reach out. No one from legal reached out. They offered to move me to a more basic plan with a lower price point which, as I felt locked in, was willing to look at after I got back from vacation. Upon my return from vacation I reached out twice but that was the last I heard from [sensitive content hidden]. Out of the blue I got an email from another person at Podium cancelling my account. It just felt like a yucky experience overall. It felt like they are more interested in getting paid than making sure the platform is the right fit for their customers.