--- description: Discover the benefits and disadvantages of Podium. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Podium Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Reputation Management Software](/directory/30750/reputation-management/software) > [Podium](/software/164285/podium) # Podium Canonical: https://www.capterra.co.uk/software/164285/podium Page: 1 / 22\ Next: [Next page](https://www.capterra.co.uk/software/164285/podium?page=2) > Podium's AI-powered lead conversion platform helps businesses streamline client communication across multiple channels. > > Verdict: Rated **4.3/5** by 525 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Podium? Podium caters to businesses across automotive, health and wellness, home services, and retail industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 525 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Podium - **Location**: Lehi, US - **Founded**: 2014 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Free 14-Day Trial. Pricing starts at $399 per month for our Essentials plan, ideal for small businesses. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United States ## Features - Activity Dashboard - Appointment Management - Automated Responses - Billing & Invoicing - Campaign Management - Campaign Scheduling - Chat/Messaging - Client Management - Contact Management - Content Management - Customer Experience Management - Customer History - Customisable Templates - Dashboard - Data Import/Export - Debit/Credit Card Processing - Email Management - Feedback Management - For Medical Spas - HIPAA Compliant - In-Person Payments - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Mass Texting - Message Personalisation - Mobile Access - Mobile Payments - Multi-Channel Data Collection - Multiple Payment Options - Negative Feedback Management - PCI Compliance - Payment Fraud Prevention - Personalisation - Proactive Chat - Real-time Consumer-facing Chat - Reminders - Reporting & Statistics - Response Management - Review Monitoring - Review Notification - Review Request - SEO Management - Scheduled Messaging - Social Media Integration - Survey/Poll Management - Surveys & Feedback - Template Management - Transcripts/Chat History ... and 22 more features ## Integrations (120 total) - 3C Connect - ABC Ignite - ACS - ALLDATA - AccuLynx - ActiveCampaign - AdvancedMD EHR - Airtable - AroFlo - AthenaPortal - AutoFluent - Autosoft DMS - Bay-Master - CCC ONE - CDK Global ... and 105 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Reputation Management Software](https://www.capterra.co.uk/directory/30750/reputation-management/software) ## Related Categories - [Reputation Management Software](https://www.capterra.co.uk/directory/30750/reputation-management/software) - [Review Management Software](https://www.capterra.co.uk/directory/31024/review-management/software) - [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) ## Alternatives 1. [Birdeye](https://www.capterra.co.uk/software/152997/birdeye) — 4.7/5 (704 reviews) 2. [GiveMe5.ai](https://www.capterra.co.uk/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 3. [Trustpilot](https://www.capterra.co.uk/software/169618/trustpilot) — 4.5/5 (1205 reviews) 4. [ReputationStacker](https://www.capterra.co.uk/software/160682/reputationstacker) — 4.9/5 (53 reviews) 5. [rater8](https://www.capterra.co.uk/software/177794/rater8) — 5.0/5 (183 reviews) ## Reviews ### "Better options are available" — 3.0/5 > **Julie** | *2 January 2025* | Hospital & Health Care | Recommendation rating: 3.0/10 > > **Pros**: It was the most cost-effective option at the time we purchased > > **Cons**: Did not like the features, felt like customer service was lacking > > We used Podium as a start-up company, but as we grew, we found that it did not have enough features to meet our needs ----- ### "Professional customer messaging that feels personal." — 5.0/5 > **Ilayda** | *23 April 2025* | Apparel & Fashion | Recommendation rating: 9.0/10 > > **Pros**: Podium assisted us in being able to touch base with shoppers; very much on a personal level, particularly for reviews and text messaging. I love that I can respond to customer inquiries via SMS quickly, while not switching between platforms including sending reviews requests directly after making a sale while the luster of excitement is still there. > > **Cons**: It’s obviously designed with service businesses in mind, so some features that are common in retail, like inventory integration or product-oriented messaging aren’t exactly on point. We had to work around that a little bit to shape it to our flow. > > Within a matter of weeks of implementing Podium, we had doubled the amount of Google reviews for our store\! That also added more visibility for our brand, especially locally. It also allowed us to make up some missed sales by answering questions about fit or availability quickly over text, something email just doesn’t do. ----- ### "Podium SMS Manager" — 5.0/5 > **Céline** | *12 August 2025* | Consumer Services | Recommendation rating: 7.0/10 > > **Pros**: Podium is a good tool, easy to use and offers an ergonomic space. It works well with our setup — we can send payment links and bulk SMS to clients quickly and securely. It’s a software that helps us respond efficiently to our clients’ requests. > > **Cons**: I didn’t notice many downsides with Podium, but I wish it added some features like being able to offer a phone number so people can reach us if needed or in case of urgent issues. ----- ### "Awesome service for schools\!" — 4.0/5 > **Zach** | *10 April 2025* | Sports | Recommendation rating: 8.0/10 > > **Pros**: We are able to send bulk messages as well as easily communicate with members of our school. > > **Cons**: The interface can be a little overwhelming at times. > > It has been a really positive experience. Our customer service and communication has improved drastically. ----- ### "All in One Customer Contact" — 5.0/5 > **Ryan** | *17 February 2025* | Furniture | Recommendation rating: 8.0/10 > > **Pros**: Easy to use with continually growing features and solutions > > **Cons**: expensive compared to similar software providers > > Easy to manage customer reviews and overall relationship, whether calls or texts ----- Page: 1 / 22\ Next: [Next page](https://www.capterra.co.uk/software/164285/podium?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/164285/podium) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data