--- description: Discover the benefits and disadvantages of UJET. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UJET Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [UJET](/software/164070/ujet) # UJET Canonical: https://www.capterra.co.uk/software/164070/ujet Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/164070/ujet?page=2) > UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. > > Verdict: Rated **4.6/5** by 140 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses UJET? UJET is ideal for mid-market and enterprise companies that are focused on transforming customer service with a highly reliable cloud architecture and all the benefits of smartphone-era functionality. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 140 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: UJET - **Location**: San Francisco, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$80.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Please contact us for pricing details: https://www.ujet.co/contact-sales - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Danish, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish, Swedish - **Available Countries**: United States ## Features - Activity Dashboard - Alerts/Escalation - Automated Routing - Automatic Call Distribution - Autoresponders - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Transfer - Chat/Messaging - Communication Management - Computer Telephony Integration - Customer Experience Management - Customer History - Customisable Branding - Dashboard - Feedback Management - File Transfer - Geotargeting - IVR - Inbound Call Centre - Interaction Tracking - Knowledge Base Management - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Negative Feedback Management - Outbound Call Centre - Personalisation - Phone Key Input - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Recording - Reporting & Statistics - Reporting/Analytics - Survey/Poll Management - Surveys & Feedback - Text to Speech - Transcripts/Chat History - Transfers/Routing - VoIP - Voice Customisation - Voice Mail - Workforce Management ## Integrations (8 total) - Freshdesk - HubSpot CRM - Kustomer - Observe.AI - Salesforce Sales Cloud - ServiceNow - Verint Workforce Management - Zendesk Suite ## Support Options - FAQs/Forum - Phone Support - 24/7 (Live rep) ## Category - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software) ## Alternatives 1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (876 reviews) 2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4080 reviews) 3. [Convoso](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 4. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (325 reviews) 5. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Reviews ### "Ujet, the best app to take calls and chats." — 5.0/5 > **Scarlet** | *14 August 2024* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Ujet is the best software program for companies, which offers a quality service for chat and voice interactions, is super easy to use, adapts to any type of work, boosts your productivity, and helps with resolution time, Where I work, it is the program they have used for more than 10 years and it has never given any type of problem, I recommend it 100%. WE LOVE UJET. > > **Cons**: Like every platform it has its advantages and disadvantages, what I don't like is that every time I log in I have to enter my password and email and I would like it to be personalized and automatic or shorter. > > It has been very satisfactory and easy to use UJET, is always very attentive, concerned about their clients, they cares about the service they provide. ----- ### "I truly recommend Ujet\!" — 5.0/5 > **Danicelis** | *16 August 2024* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Its fastness, I use Ujet every day and I really like working with this platform. > > **Cons**: The unique thing I do not like about Ujet is that it does not have noise suppression. > > Ujet resolves almost every problem in my everyday workout. ----- ### "Awesome Tool" — 5.0/5 > **Juan** | *11 April 2020* | Outsourcing/Offshoring | Recommendation rating: 10.0/10 > > **Pros**: It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for. > > **Cons**: It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing. > > I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS. ----- ### "Amazing Experience" — 5.0/5 > **Mohamed** | *14 October 2022* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Reporting is excellent, Routing is very easy, Creating teams and users. > > **Cons**: The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that. > > everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually. ----- ### "A simple and easy product" — 3.0/5 > **Verified Reviewer** | *25 September 2020* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on. > > **Cons**: There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened. Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying. > > Overall, this product is good and simple, providing basic functions as well as data management, but that is it. If you're looking for a more sophisticated product that contains additional features, then this is not the one. If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/164070/ujet?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/164070/ujet) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data