--- description: Discover the benefits and disadvantages of GoTo Connect. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GoTo Connect Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [GoTo Connect](/software/163604/GoTo-Connect) # GoTo Connect Canonical: https://www.capterra.co.uk/software/163604/GoTo-Connect Page: 1 / 28\ Next: [Next page](https://www.capterra.co.uk/software/163604/GoTo-Connect?page=2) > GoTo makes IT and business communication easy so its customers can do what matters most. > > Verdict: Rated **4.5/5** by 671 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses GoTo Connect? Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 671 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: GoTo - **Location**: Orem, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: GoTo Connect has two pricing plans: Basic: Starting at $27.00/user/month Simplified business phone system with basic meeting features Standard: Starting at $32.00/user/month Fully-featured phone, chat, and video conferencing system - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Portuguese, Spanish - **Available Countries**: Australia, Canada, Germany, Ireland, United Kingdom, United States ## Features - Access Controls/Permissions - Audio Calls - Audio/Video Conferencing - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM - Calendar Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scheduling - Call Screening - Call Scripting - Caller Profiles - Campaign Management - Chat/Messaging - Collaboration Tools - Communication Management - Conferencing - Contact Management - Dashboard - Event Triggered Actions - File Sharing - File Transfer - IVR - Live Chat - Meeting Management - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - PBX - Predictive Dialer - Presentation Streaming - Quality Management - Queue Management - Real-Time Chat - Recording - Remote Support Software - Reporting/Analytics - Ring Groups - SIP Trunking - Survey/Poll Management - Task Management - Two Way Audio & Video - Video Chat - Video Conferencing - Virtual Extensions - Voice Mail ... and 12 more features ## Integrations (6 total) - Google Workspace - Microsoft Azure - Microsoft Teams - Salesforce Sales Cloud - Slack - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software) ## Related Categories - [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software) - [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software) - [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software) - [VoIP Phone Systems](https://www.capterra.co.uk/directory/31101/business-phone-systems/software) - [Cloud PBX Software](https://www.capterra.co.uk/directory/31102/cloud-pbx/software) ## Alternatives 1. [Wildix](https://www.capterra.co.uk/software/218251/wildix) — 4.7/5 (209 reviews) 2. [3CX](https://www.capterra.co.uk/software/158704/3cx) — 4.4/5 (467 reviews) 3. [VoIP.ms](https://www.capterra.co.uk/software/203084/voip-ms) — 4.8/5 (698 reviews) 4. [Microsoft Teams](https://www.capterra.co.uk/software/168668/microsoft-teams) — 4.5/5 (11134 reviews) 5. [Zoom Workplace](https://www.capterra.co.uk/software/144037/zoom-video-conferencing) — 4.6/5 (14666 reviews) ## Reviews ### "Better options on the market" — 2.0/5 > **Daniel** | *29 March 2025* | Automotive | Recommendation rating: 5.0/10 > > **Pros**: The user interface is very easy to navigate. It is very reliable little to no down time from recvied by myself and the people I support > > **Cons**: Costs are not very competitie compared to other software on the market. Intergration is lacking compared to other vendors e.g. teams > > Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto meeting does but includes the intergration with other Microsft products. ----- ### "Very Powerful and complete" — 5.0/5 > **David** | *16 January 2026* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: Currently, one of the best features of Goto Connect is the new AI feature. It allows an AI receptionist for very reasonable rates. It has all the other standard features you expect from a VOIP provider and the pricing is very reasonable. ALSO, the quality is ALWAYS perfect. Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play. > > **Cons**: The learning curve for Goto Connect can be a little steep. Not that it is difficult, there are just a lot of options you can use. There are lots of video tutorials to get you through it. > > My overall experience is extremely positive. I have been using it for about 10 years now and I have never had an outage. The only time I have had poor voice quality was an issue with my own internal network. ----- ### "Great Product" — 4.0/5 > **Cindy** | *27 July 2026* | Law Practice | Recommendation rating: 9.0/10 > > **Pros**: Reliable cloud phone and UCaaS platform Strong call quality and uptime Easy mobile and desktop apps Helpful customer support Rich feature set, including AI receptionist, SMS, video meetings, and integrations > > **Cons**: Initial setup and call routing can have a learning curve Some users report occasional call quality or connectivity issues Complex administration for advanced configurations Mixed experiences with support after onboarding for some organizations > > Overall, Goto Connect is among the top VOIP and unified communications services offered on Capterra. ----- ### "WE DO NOT RECOMMEND\!\!\! WHAT A TERRIBLE EXPERIENCE." — 1.0/5 > **Verified Reviewer** | *30 March 2026* | Consumer Services | Recommendation rating: 0.0/10 > > **Pros**: ABSOLUTELY AWFUL EXPERIENCE\!\!\!\! We are two weeks in and searching for something else. There is absolutely NOTHING that we liked about GoToConnect. They sold us on something that didnt work, sold us the wrong amount of licenses, and then support continually told us "we will get it fixed after we hang up" to do absolutely NOTHING after. We show up the next day and the phones still dont work, there's no response, no communication back to us, and no actual help after spending hours on the phone the previous day. WE DO NOT RECOMMEND\!\!\! > > **Cons**: ABSOLUTELY AWFUL EXPERIENCE\!\!\!\! We are two weeks in and we have spent 30 hours trying to get anything to work. We are missing calls for days. We are a simple, small business with just 2 locations, 4 phones, 2 managers, and over and over support couldn't get it right and then our CSM spent days fixing it for it to break over and over. WE WILL NEVER BE BACK. WE DO NOT RECOMMEND\!\!\!\! > > ABSOLUTELY HEINOUS. If we could give zero stars we would. I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup. We only have 2 locations, we have 4 phones, we have 6 total users. That's it. We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out. ----- ### "Reachable everywhere with just one number" — 5.0/5 > **Oliver** | *6 June 2026* | Pharmaceuticals | Recommendation rating: 9.0/10 > > **Pros**: Offers the essential functions we need in our business context and also provides exciting features we haven't used before. Inquiries are answered the same day, even by phone. We've rarely experienced such a a good onboarding process. > > **Cons**: So far, we have not been able to identify any negative aspects and are pleased to have discovered GoTo Connect. > > This tool has made us significantly more flexible. Seamless as an app on both mobile phones and laptops while working from home. ----- Page: 1 / 28\ Next: [Next page](https://www.capterra.co.uk/software/163604/GoTo-Connect?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/163604/GoTo-Connect) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data