Who Uses This Software?

Rise supports Canadian companies of all sizes looking to reclaim their time, save money, and put the focus back on what really matters, their people.

Average Ratings

69 reviews
  • Overall 4 / 5
  • Ease of Use 4.1 / 5
  • Customer Service 4.3 / 5
  • Features 3.8 / 5
  • Value for Money 4.1 / 5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Rise
  • https://risepeople.com/
  • Founded 2010

About Rise

Unify HR + Benefits + Payroll into a simplified, personalized, all-in-one People Platform. Rise saves Canadian businesses time and money and helps put the focus back on what really matters, people. Book a live platform demo today!

Rise Features

Vendor has not completed this information.
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
Vendor has not completed this information.

Rise Most Helpful Reviews

We've been using Rise for two years now. Overall the software is user friendly and easy to use.

Reviewed on 16/04/2018
Pam M.
Payroll & Benefits Administrator
Insurance, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I just answered this question in the survey!

Pros: The adhoc payroll process is a breeze, and very user friendly. ROE's are very quick, we've had a few issues with the addresses that were populated into the ROE's, so check closely before finalizing them. Chat feature is wonderful, and the support staff behind the scenes are always willing to help with issues. Being able to resolve an issue via a chat is wonderful. The chat hours being extended beyond 8 - 5 would be great. Quite often payroll works after hours (especially on Friday), so running into a problem after hours does cause issues. I recently had a situation where I called and got the answering service, and was told I had to call back on Monday. The answering service did pass my message to someone, and I did in the end get a call. It would have been better if the answering service had told me that they would pass my message on to someone, with the hopes that they'd return my call before Monday.

Cons: We've made several recommendations to Rise regarding things that could make the system a bit more user friendly. The response we've received is that any change would effect every client. Most of the changes we've suggested would probably be 'pain points' for any client using the system. This was a bit disappointing, as GroupHEALTH is a very client focused business, and I felt that Rise was as well. We do anything we can to have a better client experience.

Vendor Response

by Rise on 26/04/2018

Thank you for your feedback, Pam! It's great to hear that the adhoc payroll process is a breeze, ROEs very quick, and the support staff and chat service are helpful. As a result of your feedback, we've made some changes to our support process: if you receive our answering service after hours, they will inform you that they will pass your message on to us immediately if it is an urgent matter and we will address your concern outside of business hours.

We also appreciate your feedback on how to make Rise more user friendly. We take all product feedback from customers into consideration and include it when prioritizing new development and features, with our most commonly requested enhancements taking first priority. We look forward to continue working with you - thanks again for this feedback!

All the very best,

The Rise People Team
[email protected]
1-888-393-3483

Everything needed for payroll, stellar customer support

Reviewed on 10/04/2018
Verified Reviewer
Director
Information Services
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Customer support is far and away the best part of this software. If anything goes wrong they will fix it.

Cons: The main interface hasn't changed a lot since Paysavvy and is showing its age. When I sign in, automatically create the next payroll if it's due soon, rather than making me click "Create Next Payroll". When I add a new rule or click Save, don't force a refresh of the whole page, but persist as is. When I click Submit, skip the need to "View Results" and go straight to a summary report that has all of the information broken out. I always need the invoice data. Detecting statistical exceptions would be great. For example, I once accidentally entered all of employee's time for a pay period as both regular time and overtime. It would be nice for Rise to point out when an employee's hours are significantly different from their median. Web Service API access to the invoice data in particular is something I've wanted for a while. I have a script that scrapes this data and inserts into my accounting system, because it takes a long time to do by hand.

Vendor Response

by Rise on 25/04/2018

Thank you for your feedback - these are great suggestions. Your feedback is being reviewed by our product team for consideration. If you would like information about our API or would like to discuss access to data, please feel free to reach out to us using the contact details below anytime and we would be happy to help.

All the very best,

The Rise People Team
[email protected]
1-888-393-3483

I would describe RISE an and "okay" payroll system. It is good for companies with simple payroll

Reviewed on 10/04/2018
Michelle L.
HR Manager
Oil & Energy, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: user friendly, simple and intuitive to learn. flexibility of the JR report. I like the payroll input sheet and that it and all reports can be exported. running payroll is fairly simple.

Cons: doesn't have some feature we need for more complicated payroll. Customer service has been BAD. Customer service and software issues especially on the GL coding side. The customer service reps don't seem to have much knowledge of payroll or accounting standards and practices. often find things are set up incorrectly or they are not able to provide much assistance.

Vendor Response

by Rise on 25/04/2018

Thank you for your feedback, Michelle. It is great to hear that our software is user friendly, intuitive, and easy to learn. If you have suggestions on features for more complicated payroll, we would love to hear from you. We also take your comments on our client service seriously and would welcome any further feedback you may wish to share. Please feel free to get in touch with us using the contact details below.

All the very best,

The Rise People Team
[email protected]
1-888-393-3483

RISE are incredibly customer focused. They spent a lot of time getting to know us and our needs.

Reviewed on 18/04/2018
Catherine G.
HR Director
Nonprofit Organization Management, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: It moved our manual processes to automated for absence tracking, employee file management and access which made we could focus internally on more strategic objectives and allowed us to provide improved customer service to our staff.

Pros: Ease of interface for employees including employee photos. Ability to track all types of absence. Able to upload employee documents to their employee file which they can access online 24/7 access.

Cons: Some initial issues with Quebec set up in relation to payroll and benefits which involved our finance staff having to do a lot of work manually which was not anticipated. This has now been resolved.

Vendor Response

by Rise on 26/04/2018

Thank you for your review, Catherine. We're so pleased to hear that Rise helped improve customer service to your staff and free up more of your time so you could focus more on strategic objectives. We also want to apologize for any issues related to the Quebec set up that may have caused you more manual work. We would very much appreciate any more feedback or comments you may have in future. Please feel free to reach out to us anytime using the contact details below.

All the very best,

The Rise People Team
[email protected]
1-888-393-3483

Really easy to use payroll system with extremely flexible reporting

Reviewed on 03/10/2017
Gabriel L.
Director of Finance and Administration
Nonprofit Organization Management, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Reports that work for our workflows and needs. Time for payroll, cost and ease of use has been substantially reduced.

Pros: The user interface is really easy to read and interact with. The ability to create custom fields and create extremely customized reports that can easily be exported to excel is any accountant's dream. Customer service is good, with a chat feature on any page. Relatively affordable

Cons: Reporting engine is a little slow with slow load times. They are working on a direct integration with NetSuite for years now, still waiting for this feature.

Vendor Response

by Rise on 05/10/2017

Hi Gabriel,

Thank you so much for the wonderful review! We're so happy to hear you love Rise and that you find it easy to use.

It's great to hear your feedback about NetSuite and the reporting engine's load time. We will be sure to raise your concerns with our development team.

The fact that you said, "The ability to create custom fields and create extremely customized reports that can easily be exported to excel is any accountant's dream" is our dream come true, so thanks so much for that!

We can't wait to continue rolling out new and improved features for you and our other clients.

If you have any questions at all, please feel free to get in touch with our Client Services Team at [email protected]

All the very best,

The Rise People Team

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