18 years helping British businesses
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WeTravel
What is WeTravel?
WeTravel is the booking & payments platform for multi-day and group travel businesses. Through its intuitive platform, WeTravel supports businesses to increase sales conversion and increase revenue, trim administration time, and automate processes.
Who Uses WeTravel?
More than 5,000 travel businesses trust WeTravel’s platform to power their operations, from tour operators to destination management companies to travel advisors to wellness retreat leaders.
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Reviews of WeTravel
Guaranteed success with WeTravel
Comments: If there were 10 stars, I would give it 10. Everything has worked very well since I have been a customer. If you work in tourism, I highly recommend this platform.
Pros:
Amazing payment platform. I have been using it for many years and I am very happy with all the progress it has shown since I started until today.
Cons:
Nothing in particular, as the years went by it improved day by day. I have participated in several talks to see how we could improve the service and they have succeeded.
Very useful!
Comments: [sensitive content hidden] is my account manager and answers every question I have. I very much appreciate her guidance!
Pros:
Ease of use and the growth they display with new features.
Cons:
There really isn't anything I could complain about. They are always upgrading their features to make things better.
Alternatives Considered:
We Travel, the chargeback criminal
Comments: Very unsafe and unclear. Also some CSR guys are pretty aggressive on the emails.
Cons:
I would not recommend using We Travel, I have used them for a year and moved over 100K, and when there was a chargeback from an unhinged client of only $1000USD, I asked for help on how to make the case, but they didn´t help or provide any support over the phone. They will treat you like a thief and threaten you a legal action immediately if you don´t pay for the chargeback right away, no matter what. So you are paying them a big percentage of your earnings and they are not even helping you, the emails from the complaints department were never signed, no name on the email you don´t know who you are speaking with. They have blocked transactions already on the way to the bank, denied me information from the bank where the dispute was done, sadly I had to file a report to the FTC and now taking legal action. The person who made the chargeback is committing fraud and the person using the services and then because very violent on our premises, that´s why she was asked to leave. In the beginning, they will even find a representative that speaks your language to get you to get their services, this person will promise you everything and support you all the time in all ways possible, even WhatsApp audios and such. Later on, they won´t even allow me to have a phone call with them as emails are quite limited for something so serious. They never cared to give me their opinion on the material I was sending, it´s like they don´t care to have a chargeback and the way they work is all sketchy. In my opinion, We Travel takes advantage that people are in different countries and laws don´t apply across countries so they can´t be held to the authorities so easily. Look if you have a company go to your preferred bank and ask for the payment link service, it´s much more efficient and cheap and you can make claims in your own bank with your own laws. This company is really not trustworthy, we travel is very unsafe actually.
WeTravel Response
5 months ago
Thank you for taking the time to share your experience, and we sincerely apologize for the frustration you faced during the dispute process. When a dispute is raised, our team promptly gathers all relevant evidence from the trip organizer. This information is then submitted to the respective bank, which ultimately makes the final decision on the dispute. While WeTravel helps facilitate the process and advocates for a fair outcome based on the agreed terms, the resolution is ultimately determined by the customer's bank. We strive to make this process as transparent and efficient as possible. For further details on how disputes are managed, you can review our policy here: https://help.wetravel.com/en/articles/1687811-how-does-wetravel-handle-disputes Our dispute team is also available via the email for further assistance and guidance. We sincerely regret any inconvenience this may have caused and appreciate your understanding. The WeTravel Team
Almost perfect
Comments: You guys do your job well. You're responsive to problems when they occur, which is rare. Any movement on the invoice front? I'm a broken record here but I'm gonna keep skipping until it's fixed.
Pros:
Great job keeping track of our booking forms. One improvement I'd like to see since you keep track of people's email, is to remember the data that they entered on the booking form which changes little from booking to rebooking. This way upon re-booking most fields will be pre-propagated like their passport number, their birthdate, their phone number, of course they have an opportunity to update anything as needed.
Cons:
Invoices, invoices, invoices. I need to be able to create an invoice. It's very trying for me to take the data and build an invoice. It should be a click of a button. That's your biggest downfall. Without an invoice if you could at least let us delete that information (I mean old information that's no longer pertinent) to keep track of what is due. Clients are confused when there are changes and it confuses me at times as well. I don't have an hour to put into correct and everything to make sure it's 100% right.
use wetravel
Comments: excellent. would recommend. great fr small travel businesses like mine.
Pros:
easy to use, love that i can pass processing fees to custmers, love the itnerary and trip pages, love the payment processing back end, great customer service too
Cons:
i dont like that the My Trips pagehas active links for the titles of each trip that tkes you to teh previoew of the trip. The titel fo the tripa nd photo, when clicked, take you to the trip page as a potential custoemr would see it. The link shjould rahter take you to the manage trip page. and the manage trip button should be a preview button.
