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What is WeTravel?

WeTravel is the booking & payments platform for multi-day and group travel businesses. Through its intuitive platform, WeTravel supports businesses to increase sales conversion and increase revenue, trim administration time, and automate processes. The platform’s capabilities continue after setting up the trip page to marketing your tours and handling traveler administration, it hosts a network of payment solutions to enable control of how travelers pay for their trips–with installment an

Who Uses WeTravel?

More than 5,000 travel businesses trust WeTravel’s platform to power their operations, from tour operators to destination management companies to travel advisors to wellness retreat leaders.

WeTravel Software - Booking Page
WeTravel Software - Trip Management Dashboard
WeTravel Software - Dashboard
WeTravel Software - WeTravel Platform
WeTravel Software - Add a question

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Reviews of WeTravel

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.8
Features
4.6
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
A D
A D
Founder and Owner in US
Verified LinkedIn User
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Awesome platform!

5.0 7 months ago

Comments: My experience with [sensitive content hidden] from WeTravel has been exceptional. From day one, [sensitive content hidden] dedication to helping me leverage WeTravel's automated features has made a significant difference in my business operations. She is not only highly knowledgeable but also genuinely committed to my success. Her prompt assistance, insightful recommendations, and unwavering support have made a world of difference. [sensitive content hidden] is a true partner, and I highly recommend her and WeTravel for anyone seeking an efficient and user-friendly business solution. Thank you, [sensitive content hidden], for your outstanding support!

Pros:

I love the ability to create packages and itinerary, send them to my clients, and have them to do everything else from there, with minimal interaction from myself.

Cons:

I utilize WeTravel for my safari company and my travel agency. On the travel agency side, I just wish there was a way to collect credit card information to pay suppliers without doing a transaction on WeTravel. On TravelJoy the feature is called "supplier payment" and it's designed to pay suppliers via their website. Everything is encrypted and you have to enter your password in order to view the card and billing information.

Albert
Tour Operator in Belize
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

The Ultimate online Payment gateway.

5.0 2 months ago New

Comments: I had an excellent experience adopting the payment gateway to my website. We Travel Assitance [sensitive content hidden] was very professional and patient helping me step by step to apply the system. I'm very pleased with her assistance giving me the confidence to work with We Travel. This system enhanced and upgraded my online payment system for my business

Pros:

I like the fact that our clients can easily and with confidence make payment for their service directly through our website even if it's at the last minute.

Cons:

What I like least about We Travel is that I should have incorporated the system into my business much sooner than I did.

Rafael
General Manager in Panama
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

A tool that really helps tour operators

5.0 2 months ago New

Comments: We have been using Wetravel for over a month and payment, refund and tour creation has been super easy

Pros:

Really easy to use and friendly with customer.

Cons:

They should change when people select options for more that 1 passenger they can only input information for 1 and not for each traveler.

Carol
Owner in US
Consumer Services, Self Employed
Used the Software for: Free Trial
Reviewer Source

Absolutely Unprofessional

1.0 last year

Comments: I found this platform, took a look at it and jump without doing further research, so this is on me. I started working on the page as they allow you to do so before verifying you, this is on them. After sending every little piece of documentation they asked me for (some of them very sensitive information, but understandable because they deal with people's money, almost 9 hours of work on the trip page, and almost paying the pro package to be able to access some features, I received an email telling me that they were "denying me service". No reason whatsoever, only that "the decision was final and would not be changed. I ran to the site to try to recuperate all the material I had uploaded to the page, but they had already removed my page and blocked my account. I have been trying to make sense of this as I have no idea what could had happened for them to be so drastic. I have emailed the same person that sent me the "decision", asking him to please let me have the material back as it is my intellectual property (this was for a destination wedding) but they have ignored every one of my emails. Now, they have my personal information, my intellectual property, and I have nothing, not even an email back with an explanation (which I still want) or an apology for removing my material without giving me the opportunity to recuperate it. Absolutely unprofessional!

Pros:

Feature is not that hard to manage. To incorporate it in your website is a different story.

Cons:

Their unprofessional behavior and lack of communication.

WeTravel Response

last year

Hi Carol, First of all, we are sorry for the challenge you experienced with verifying your business to use WeTravel. For context, here is an explanation of our verification policies and procedures. WeTravel has three possible verification decisions: 1. Full approval (funds available any time) 2. Partial approval (funds available after the trip) 3. Denial of service. This is stated in our public FAQ: https://help.wetravel.com/en/articles/1619345-how-to-get-verified-for-payouts We always encourage any new company or organizer to right away verify their account. All new users are notified several times through in-dashboard pop-ups and notifications about the necessity to verify their accounts. The verification process is also clearly outlined in our help center. Our verification process follows a strict, legally-binding process to ensure the highest standards are met, for all stakeholders. We are obliged to verify each user thoroughly due to the "future delivery risk" inherent in processing payments for travel companies. Many independent travel agents and individual organizers receive a "Partial Approval", meaning their funds are available only after a trip has ended. Most companies with several employees and a verifiable, multi-year track record receive "Full Approval". It's important to note that most of our individual organizers without established payment history choose to link their Stripe Standard accounts and receive all of their funds from the bookings directly there. More information on this integration could be found here: https://product.wetravel.com/stripe-standard. When a business is issued a Denial of Service, the business is legally required to stop all communication with the individual/business. However, we can confirm, WeTravel does not store any financial or sensitive user data on WeTravel servers. More information on customer data protection could be found here: https://help.wetravel.com/en/articles/414993-how-does-wetravel-handle-and-protect-my-personal-data. I can confirm that your documents and material have been deleted from WeTravel as per our policies mentioned above. We appreciate your thorough feedback and will keep improving our onboarding process for new users. Thank you. Best, The WeTravel team

Bob
CEO in Italy
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Solid platform with the functionality we need

5.0 4 months ago

Comments: WeTravel has allowed us to quickly make our tour products bookable online. We have had no issues with payment processing, and the flexibility of the platform is impressive. As our trips have a higher price point, the ability to offer payment in instalments is very appreciated by our customers.

Pros:

-Specifically designed for multi-day tours. -Easy to use -Dependable

Cons:

-Cost could still be better, as we pay for both a monthly subscription and per transaction -Customer facing UI could be updated and have more flexibility