Who Uses This Software?
Technology and Start ups Customer facing teams - such as Customer Success, Sales, Recruitment and UX
Average Ratings207 reviews
- Overall 4.6 / 5
- Ease of Use 4.6 / 5
- Customer Service 4.5 / 5
- Features 4.3 / 5
- Value for Money 4.6 / 5
- Starting Price US$10.00/month
- Pricing Details The cost is $10 per calendar linked
- Free Version Yes
- Free Trial Yes
Cloud, SaaS, Web
- Founded 2010
YouCanBook.me simplifies the scheduling process and lets you get back to work. Syncing with your own availability on your cloud-based calendar, bookings from clients go straight in your calendar, while personalized email and SMS notifications with programmable triggers and delays keep everyone on the same page. Direct integrations with Zoom and Zapier help you automate your meeting prep and followup.
- Appointment Reminders
- Automated Scheduling
- Calendar Sync
- Client Database
- Group Scheduling
- Mobile Access
- Online Booking
- Online Payments
- Recurring Appointments
- Room Booking Management
YouCanBook.me Most Helpful Reviews
Reviewed on 16/10/2019
Customers control bookings - Makes my life easy!
Comments: Overall very good indeed. I credit YouCanBook.Me with making my booking system relatively easy for my clients and as a consequence helping to make my business one of the top Driving Schools in the area.
Pros: Easy to set-up with availability dates/times, required info etc. Links directly to my calendar so when a client books, reschedules or cancels a driving lesson the calendar updates very quickly. I also get a pretty much instant alert that my calendar has been updated. Very affordable.
Cons: 1) That the timezone is limited to "Pacific- Auckland" - Some clients read this as the place of business. Would much prefer either just "New Zealand" or ideally (but understand how this could be difficult) "Manawatu" being the region, or "Palmerston North", being the city. Alternatively, just the ability to hide the timezone altogether would work. 2) Unless it is "hidden" and I haven't yet found or understood it... the fact that my clients have to make individual bookings and fill in all the required details each time. Would be good for them to be able to enter a simple reference code* that they can enter on subsequent bookings populating all fields containing contact details, name, phone, email but editable for at least, in my case start venue. May be each field could have the option, originally set by the administrator, to allow the field to be initially populated with previous details but still editable by the client. *(Reference number to allow pre-population of previous details - Ideally something that could be customised - may be upto 3 /4 letters that remain the same and a 4-5 digit number that increments for each booking, EG REDS0001, REDS0002 etc.)
Reviewed on 17/07/2019
Absolutely a Life Saver!
Comments: 10/10 would recommend this. The benefits: you can utilize the free version for student bookings and still have a variety of features to choose from to customize their experience during bookings; you can control your calendar or sync it up to your work calendar so your available times already populate. It works so, so well with Google Calendar. We have had hundreds upon hundreds of bookings over the years in advising per advisor and we have never run into any issues or outages. I cannot speak enough about how knowledgeable their customer service staff are, either, they are just absolute gems.
Pros: Don't even read this review- just test this out, it's AMAZING! I cannot speak highly enough about this product. I am part of the team which selected this as our booking tool to use, and we have utilized both the free and paid products. I need to say this up front: this company has hands down the BEST customer service team. I have never in my life experienced such great customer service from a booking site. The speed of replies in amazing- service is awesome. Our team utilizes this for students to book appointments with their academic advisors for academic plans, form signing, general inquiries, etc,. The ability to customise your booking features in insane to me. You can select available times, dates, booking length of time, and customize what your customer base sees when they search through your available dates calendar area for times, and once they book there are a variety of options to choose from. We have data that we do need for tracking as far as student ID numbers, appointment type, etc, and YouCanBook me lets us track that with ease, when previously we would have to go through digital calendars and HAND COUNT and track this data. This has saved us so much time and is such a wonderful and easy tool for our students to use too. One of the best features we have gotten feedback on is the appointment reminder via e-mail or text message. For students who use technology daily this is something they appreciate as it's a quick notification for them during their busy days.
Cons: Nothing, the paid and free versions each have so many cool things to use! You can also request to test out feature of the paid version. Like I stated before, their customer service team is just so fantastic so anything you might run into they can assist with. Truly, this is a wonderful program that I will be using for years to come, it's just so easy to use and so great for bookings.
Reviewed on 17/09/2019
Comments: Overall really good! Affordable and handles the scale / volume of bookings we get.
Pros: It is easy to use and also the support / customer success team is really good about getting back to us. We are investing more in YCBM to an additional customer facing team. I like they we pay per head count not per calendar profile.
Cons: It has been a bit challenging getting our data and reporting dashboard put together. There seems to always be some discrepancies in the web hooks that we get from zapier and those we pull ourselves right into our data warehouse. Also, I wish there were an easy way to identify that the booking occurred and is complete. We are under the assumption that if it was not cancelled or re-booked then it was complete. However, if a customer no-shows the meeting, we are relying on my team member to press the cancelled link then go and log the call this is a bit manual. Also, the calendar takes a long time to load when we integrate it on our website moz.com/walkthrough/personalized. load speed is not the best customer experience. Probably nothing to do with the tool but we have a high cancellation rate and I do not understand why
Reviewed on 12/11/2019
Great for most uses
Comments: It's been positive overall. We're still using it, although a few times we've looked for alternatives that could serve us better, but so far we haven't really found one.
Pros: There's a lot of features that are more than sufficient for most people. We especially like the automated follow-ups and all the integrations with Zapier.
Cons: We have a team of people who are booked for consultations through YouCanBook.me. It works ok for our purposes, but we're regularly bumping into limitations for teams. We also wish we could use time-sensitive coupons for discounts on our consulting sessions with the service.
Reviewed on 12/09/2019
YouCanBookMe is a great time saver!
Comments: We looked at several different online booking services and even changed to another one briefly when we were using Office365 (YCBM did not integrate with Office at the time, unsure if they do now or not) and came back to YCBM immediately after deciding to switch back to Google Suites. The online support is very responsive, despite being an ocean away, are friendly and very helpful.
Pros: Before YCBM we were booking appts manually over email of the phone. This software has freed up so much time and allowed clients to easily book appointments for the time that works best of them. I like being able to specify different notification recipients based on booking link, and the ability to have more than 1 booking link per calendar with different menu choices, delays, etc.
Cons: Most of the features work well and are useful. I would like the ability to add padding to only one end of a booking, not both sides, as when all meetings have it on both ends you end up with double padding for all meetings and too much free time that is not bookable. I would also like the ability to customize notifications based on the meeting topic.