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Aesthetic Record
What is Aesthetic Record?
Aesthetic Record EMR is a state-of-the-art electronic medical records system designed specifically for the Aesthetic Industry. With its intuitive design and customizable templates, this system makes record-keeping efficient and seamless, allowing practitioners to focus on what they do best - helping patients look and feel their best.
Who Uses Aesthetic Record?
Aesthetic Practices, Doctors Offices, Spa, Cosmetic Provider, Medical Aesthetic Injectors
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Aesthetic Record
Reviews of Aesthetic Record
Easy to use and great value!
Pros:
I've been using this software for about 6 months. I switched over from another aesthetic EMR platform due to cost. Aesthetic record offers all the necessary features of the more costly platforms for a fraction of the price. It even has features the more expensive platforms do not have.
Cons:
There isn't really anything I don't like. Customer service is a message system within the app rather than speaking to a person over the phone. However, it is still immediate and has solved my issues or answered by questions almost immediately.
Alternatives Considered:
Best Software for Business Big or Small!
Comments: The staff at Aesthetic Record are always there to answer any questions I have - the text option on the app is easy to use, and I know I'll get a prompt response every time. [SENSITIVE CONTENT HIDDEN] were super flexible in booking my teaching seminars and made my onboarding process a breeze! The YouTube videos are incredibly helpful whenever I need a quick "how to" or refresher.
Pros:
Firstly, how inexpensive this software is. I was shocked to learn how affordable it was, especially as a small business over. I also love how versatile Aesthetic records is. I can do everything from place product orders, to host virtual consultations (which is critical in today's climate) to collect payment, distribute gift cards, and so much more! This software also gives me peace of mind come tax season - I know all of my financial information is accurate, organized, and up to date.
Cons:
I can't really think of anything I don't like about this software.
So close, yet SOOO far
Comments: No program is perfect. Everyone has to make adjustments. The company has made more effort in ensuring they will not have to deal with them then helping.
Pros:
The aesthetic look and web access is solid. It has good intentions to be better than others, but the execution falls well short.
Cons:
The absolute worst part of this company is they do not let anyone converse through any median except texting via the program. No phone support or email. If you have a complicated questions you need to book time days in-advance to have screen share. If you have a problem you need fixed in a timely manner there is no way to do it. This is a large program that has glitches like all others. The work flow is not intuitive and so you will need help. Trying to converse in text takes hours to get a simple problem resolved that should have taken mins or seconds over a phone. I should have questioned a company that will not let you access them (think facebook or instagram). Not the level of care you need for a patient EMR. I have so much time invested building out the program that I can't change now. Lesson learned. Other issues, you have to move from desktop to ipad and back to desktop just to process 1 sales. Does not makes sense. All sales need to be associated to a full profile. This is standard for an EMR not great for retail, but the main issues is once inside a persons profile you actually need to leave it and search for them manually to book the sale. Why? This is the same as being inside a phone contact, then leaving to search your phone for the same contact just to make the call. Workflow!? Lastly, their solution to rectifying inventory problems is to just delete the difference. Not realizing that this would affect the accounting and profit/loss.
Aesthetic Record Response
5 years ago
Hi Scott- Thanks for leaving a review about your experience with Aesthetic Record. I am sorry to hear that you are so unhappy with the platform. We have gotten on phone calls several times, and as we don't have a direct phone number you know that you can always request a call back through chat. When you request a call back we call you and we speak to get issues resolved. We do have an email [email protected] if you prefer that as well. We have taken all of your suggestions and they are actually currently in development regarding inventory, these items will be coming in the new inventory management system so that you can damage out items, track shrinkage etc, As far as taking payments, you can take a payment directly from a procedure, we work with over 850 practices and this isn't something that anything other practice has reported as a workflow issue, it speeds up the checkout process. Please directly email me if you have any other questions! Best, -V
Aesthetic Record Review
Comments: I found my overall experience with the Aesthetic Record system to be frustrating. It did not meet my expectations.
Pros:
I liked the ease of set up and implementation the most.
Cons:
I found it to be very inefficient system for what we needed it for.
Customer Service
Comments: Customer service is EXCELLENT. Very responsive - I was online with an agent from about 4 pm this afternoon until about 7:15 pm to resolve a critical issue. The agent identified my problem and took action. The reason it took 3 hrs was because he had to call one of the administrators of the company on a Sunday afternoon who took his call and helped to resolve my issue. Now that is customer service. I had to forward documentation that I was who I was (understandably) and show that I was the true owner of my company and the legal administrator. My agent [SENSITIVE CONTENT HIDDEN] also took care of deactivating the employee who was fired and set me up as the legal administrator in a matter of minutes once they received my documentation. They did not make me wait until Monday for normal business hours to resolve the issue since this was a serious breach of confidentiality involving potential legal issues/problems caused by this employee. [SENSITIVE CONTENT HIDDEN] is definitely an asset to this company and a person with a great attitude. He made my issue a priority and validated me and my concerns without hesitation despite having to work overtime to get the job done. Well done [SENSITIVE CONTENT HIDDEN]
Pros:
Not into it just yet since I was just made the official administrator today. Will post updated review and impressions later.
Cons:
A little hard to navigate and find what I need however, I just discovered that an employee set herself up as the administrator which may be why I have not been able to do all the things I have needed to do to get this program up and running efficiently. I will update my review once I am able to actually run this program as the real administrator.