Who Uses This Software?

Web-based and on-premise desktop client application that help businesses of all sizes manage diverse communications including conducting video calls, launching web conferences, and more.

Average Ratings

18 reviews
  • Overall 4 / 5
  • Ease of Use 4 / 5
  • Customer Service 4 / 5
  • Features 3.5 / 5
  • Value for Money 3.5 / 5

Product Details

  • Pricing Details Contact Zultys for pricing details.
  • Free Version No
  • Free Trial Yes
  • Deployment Installed - Mac
    Cloud, SaaS, Web
    Installed - Windows
  • Support Business Hours

Vendor Details

  • Zultys
  • http://www.zultys.com

About MXIE

Ideal for businesses in retail, healthcare & more, it is a desktop client tool that helps users operate various communication functions, that includes sending emails, controlling phone calls, conducting audio/video calls and launching web conferences.

MXIE Features

  • Audio / Video Conferencing
  • Call Logging
  • Call Recording
  • Call Transfer
  • Caller Identification
  • Chat / Messaging
  • Contact Management
  • Fax Management
  • Auto Dialer
  • Call Centre Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Inbound Reporting
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • VoIP
  • Voice & Data Integration

MXIE Most Helpful Reviews

Expensive!

Reviewed on 02/04/2018
Verified Reviewer
Licensed Professional Counselor - Licensed Marriage & Family Therapist
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
1 / 5
Value for Money

Pros: Not much. Call quality is good as long as our internet service is working well. Retrieval of messages is good. We also like that we can save and forward the actual message of the caller.

Cons: Initially, we have the unit that was contained in our building. Within approximately 1 year, it could not be updated. Thus so, we would have had to purchase a whole new self contained system or go to a cloud based system. which we did. Each additional phone is very expensive for each room. In addition to this, each time you add a phone, you also incur an increase monthly charge. Each small service that you want also increases your monthly charge. We only keep them because it would be so expensive and such a huge hassle to switch out. Thus so, we're stuck. I wish we'd going with ringcentral.com.

Good Network Phone Tool but with Complications

Reviewed on 30/04/2018
Verified Reviewer
Associate
Law Practice, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Remote telephone use is important for me. I can check faxes and voicemails from anywhere, including my mobile. Transferring calls, creating teleconferences, etc. is good.

Pros: It works well for remote office telephone use. It has a good app that allows calls from your mobile while protecting your mobile number. Faxes and voicemails are easy to retrieve.

Cons: Somewhat complicated to change settings. Requires the entry of complex server addresses for login. Sometimes it doesn't connect with my office phone and it can get confused when using MXIE to dial numbers.

Mxie User

Reviewed on 04/12/2018
Charon D.
Senior Project Accountant
Environmental Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I have had frustrations but think that there are more capabilities. The interface looks as though there is a lot of functions but it doesn't seem accessible to the general user as it should.

Pros: I like that you can access your phone via the computer. Messages are e-mailed to you. That you can reroute calls, binding for front desk coverage all from the computer.

Cons: It is not user friendly. Even when you poke around to figure things out it is not right in front of you or easy to find. You have to know the system almost in and out.

It does what it needs to do.

Reviewed on 09/04/2018
Grant H.
Website Coordinator / CS Rep
Wholesale, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I am able to place/receive phone calls and manage voicemails. The product doesn't seem to have any major issues or bugs which is all you can ask for at the end of the day. Happy with it.

Pros: It works. You need to make a phone call, you need to transfer and utilize a voicemail box. This product does everything it says it does. I unfortunately did not purchase this product so cannot tell you how the value for money compares, just that in being a user of MXIE who is competent with technology, it gives me no issue.

Cons: The admin side of the software could be much more intuitive. I would like to see a better UI overall, clearer reports and live view setups.

Phone system connectivity, but still a work in progress

Reviewed on 25/01/2019
Christopher J.
IT Consultant
Information Technology & Services, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Enterprise level phone applications for coordinating with the group VoIP phone service

Pros: Integration with Polycom and other phones is nice
There's a phone (softphone) app
Old Enterprise application is much better then the new Enterprise or Cloud applications

Cons: They are moving to a new UI and it removes some functionality that was available in the old application
The phone app does not work consistently enough to work for our on-call technicians

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