Who Uses ManageEngine Analytics Plus?

Our target market ranges from medium to mid-large enterprises. There is no specific preference for any vertical.

What Is ManageEngine Analytics Plus?

Analytics Plus is an on-premise business intelligence and IT analytics software that lets you create rich visualizations and interactive dashboards. Powerful cross-data analytics and data blending allows you to combine data from various applications, and create unified dashboards. Integrates out-of-the-box with ManageEngine's suite of IT products including ServiceDesk Plus, Applications Manager, OpManager, and Support Center Plus.

ManageEngine Analytics Plus Details

ManageEngine

http://www.manageengine.com

ManageEngine Analytics Plus Pricing Overview

ManageEngine Analytics Plus starts at US$2,395.00. ManageEngine Analytics Plus has a free version and offers free trial. See additional pricing details for ManageEngine Analytics Plus below.

Starting Price

US$2,395.00
See pricing details

Free Version

Yes

Free Trial

Deployment

Installed - Windows

Training

Live Online

Documentation

Support

Business Hours

Online

ManageEngine Analytics Plus Features

Business Intelligence (BI) Tools
Ad Hoc Reports
Benchmarking
Dashboard
Key Performance Indicators
Performance Metrics
Predictive Analytics
Profitability Analysis
Publishing / Sharing
Scorecards
Strategic Planning
Trend / Problem Indicators
Visual Analytics

ManageEngine Analytics Plus Reviews

Showing 5 of 19 reviews

Overall
4.4/5
Ease of Use
4.4/5
Customer Service
4.9/5
Features
4.5/5
Value for Money
4.5/5
Leo E.
Database Administrator
Real Estate, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 18/09/2019

"Easy to use"

Comments: I like the fact that I can request new feature to enhance the software. The software is a great tool to use right out of box. You can start creating report and dashboards right away.

Pros: 1) Very user friendly when creating reports.
2) Very easy to setup.
3) Very easy to create reports and dashboards on the fly.
4) Easy to share report to third party vendor.
5) Able to connect different data sources

Cons: Not able to email a report to a non license user.

  • Reviewer Source 
  • Reviewed on 18/09/2019
Walid N.
IT Service Manager
Information Technology & Services, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 13/02/2020

"Easy and effective analytical tool with superb support and webinares"

Comments: I was able to build charts to continuously improve our
- Resolution time,
- Time to assign requests
- Improve Technicians expertise
- Address reopened requests
- Improve customer satisfaction
- Increase SLA compliance
- Identify factors influence SLA
- Analyze Technician load
- Ticket inflow volume
- SLA deviation per technician
- Improve service delivery
- Approval time
- Shortage of inventory
and much much more

Pros: It is very easy to build dashboards to identify weak points in IT service operations and improve them by building average trends and compare with previous months/years in one chart.
second point is the ability to dig deeper in data to reveal the underlying information and investigate root causes

Cons: it is not real time feed from ServiceDesk plus data source as it sync once an hour and cannot sync faster

  • Reviewer Source 
  • Reviewed on 13/02/2020
Raj C.
IT Datacenter & Applications Tech
Public Safety, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 26/02/2020

"All IT operations Reports at a glance. Excellent customer support"

Comments: Reduced time in generating reports. Real time information with dashboards are excellent. Exceptional support from dedicated SME's who make sure to solve your issue in a timely manner.

Pros: Very easy to configure and create reports. Dashboard and slideshow features are excellent for upper management. Lots of out of box reports that are very useful.
Interoperability with servicedesk tool and other sources are excellent. It is good to have an on-premise solution. Dark mode dashboards are highly efficient for real-time use.

Cons: It will be beneficial to connect to servicedesk call manager providers like Cisco and Avaya to generate real-time call statistics. Exporting data to an excel or other format then reimporting take more time. Out of box Integration with call manager software's will help IT operations.

  • Reviewer Source 
  • Reviewed on 26/02/2020
Jody W.
IT Training and Support
Health, Wellness & Fitness, 5,001-10,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    2/5
  • Customer Support
    5/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 02/09/2019

" Reviewing Analytics Plus"

Comments: With the help of your support technicians, I am learning the functions useful to my organisation

Pros: Once you know the functionality then easy to user

Cons: Hard to work through the product functions

  • Reviewer Source 
  • Reviewed on 02/09/2019
Rodolfo U.
Director of IT
Financial Services, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 04/03/2020

"Good Analytics tool"

Comments: We started using Analytics plus as the reporting tool for our ITSM. After we saw the potential of Aplus, we started integrating it with our business database so we can deliver better value to the rest of the company.

Pros: Native integration with Manage Engine Tools
Good integration with other datasources like SQL Server, Oracle, Excel, csv
Easy to use

Cons: -Strugles a little bit with huge amounts of data
-It needs more functionality to help administrators to move information an graphics from one user to another

  • Reviewer Source 
  • Reviewed on 04/03/2020