ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus

by ManageEngine

Who Uses ManageEngine SupportCenter Plus?

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts.

What Is ManageEngine SupportCenter Plus?

SupportCenter Plus is a web-based, ITIL-ready support software designed for IT organizations that offer IT support to their clients. It serves as a common platform for all customer service management. Users can track, manage, and resolve help desk tickets easily, thereby delivering prompt customer support that takes customer satisfaction to a whole new level.

ManageEngine SupportCenter Plus Details

ManageEngine

http://www.manageengine.com

ManageEngine SupportCenter Plus Pricing Overview

ManageEngine SupportCenter Plus does not have a free version but does offer a free trial. ManageEngine SupportCenter Plus paid version starts at US$945.00.

Starting Price

US$945.00

Pricing Details

2 Support Representatives with 3 Business Units

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Installed - Windows

Mobile - Android Native

Training

In Person

Live Online

Webinars

Support

24/7 (Live Rep)

Business Hours

ManageEngine SupportCenter Plus Features

Customer Satisfaction Software
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Alerts / Escalation
Appointment Management
Call Centre Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

ManageEngine SupportCenter Plus Reviews for UK Users

Showing 5 of 10 reviews

Overall
4.3/5
Ease of Use
4.2/5
Customer Service
4.5/5
Features
4.4/5
Value for Money
4.5/5
Gerson M.
IT Consultant
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 14/02/2018

"Lots of features"

Comments: Notification screen reminds me a social network message. That's good.

Pros: Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,

  • Reviewer Source 
  • Reviewed on 14/02/2018
Aria S.
Apparel & Fashion, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 13/05/2018

"Good but can be improved."

Pros: Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.

Cons: Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 13/05/2018
Verified Reviewer
System Specialist
Pharmaceuticals, 1,001-5,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 15/01/2019

"Manage Engine Ticketing System"

Pros: Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems

Cons: Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...

  • Reviewer Source 
  • Reviewed on 15/01/2019
Amir K.
IT Manager
Telecommunications, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 04/05/2018

"Very good experience i have with product, im satisfied."

Pros: Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.

Cons: The product is a complete one and all what I need has on it, don't change folks, continu your hard working.

  • Reviewer Source 
  • Reviewed on 04/05/2018
Mark J.
IT Infrastructure Manager
201-500 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 25/06/2018

"AS a web based CRM solution, it doesnt get any easier"

Pros: The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal.

Cons: You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons.

  • Reviewer Source 
  • Reviewed on 25/06/2018