Who Uses This Software?

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts.

Average Ratings

9 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4.5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Starting Price US$945.00
    See pricing details
  • Pricing Details 2 Support Representatives with 3 Business Units
  • Free Version No
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
  • Support 24/7 (Live Rep)
    Business Hours

Vendor Details

  • ManageEngine
  • http://www.manageengine.com

About ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based, ITIL-ready support software designed for IT organizations that offer IT support to their clients. It serves as a common platform for all customer service management. Users can track, manage, and resolve help desk tickets easily, thereby delivering prompt customer support that takes customer satisfaction to a whole new level.

ManageEngine SupportCenter Plus Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

ManageEngine SupportCenter Plus Most Helpful Reviews

Good but can be improved.

Reviewed on 13/05/2018
Aria S.
Apparel & Fashion, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source 
Source: GetApp
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.

Cons: Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.

Very good experience i have with product, im satisfied.

Reviewed on 04/05/2018
Amir K.
IT Manager
Telecommunications, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.

Cons: The product is a complete one and all what I need has on it, don't change folks, continu your hard working.

Lots of features

Reviewed on 14/02/2018
Gerson M.
IT Consultant
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Notification screen reminds me a social network message. That's good.

Pros: Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,

Manage Engine Ticketing System

Reviewed on 15/01/2019
Verified Reviewer
System Specialist
Pharmaceuticals, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source 
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems

Cons: Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...

AS a web based CRM solution, it doesnt get any easier

Reviewed on 25/06/2018
Mark J.
IT Infrastructure Manager
201-500 Employees
Used the Software for: 1-5 months
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal.

Cons: You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons.

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