Who Uses This Software?

SMB's and not for profit organizations desiring robust yet affordable hosted VoIP solution customized for their needs and industry. Those needing unlimited call history and call recording benefit much

Average Ratings

39 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 5 / 5
  • Features 4.5 / 5
  • Value for Money 5 / 5

Product Details

  • Starting Price US$15.00/month
  • Pricing Details Contact us about this pricing as we customize our quotes for each org.
  • Free Version No
  • Free Trial No
  • Deployment Installed - Mac
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Intulse
  • https://www.intulse.com/
  • Founded 2015

About Intulse

Save money and time with the Intulse Cloud Communication Solutions. BYOD or buy/rent your phones from us. Enterprise grade voice, fax, text, and mobile App at small business pricing. Get custom quote based on your device user type. Enjoy the efficiency of integration with Salesforce, Zoho, Redtail, Microsoft Dynamics, Insightly, Sugar/SuiteCRM and more. We handle all of your system set-up needs. No hassles, no headaches. Friendly, available live support.

Intulse Features

  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Employee Directory
  • IVR / Voice Recognition
  • Mobile Access
  • Virtual Call Centre
  • Web Conferencing
  • Auto Dialer
  • Call Centre Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Inbound Reporting
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • VoIP
  • Voice & Data Integration
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Intulse Most Helpful Reviews

We upgraded our phone system to VOIP and are still in transition and learning the system.

Reviewed on 06/06/2017
Allen S.
Warehouse / Logistics Manager
Food & Beverages, 13-50 Employees
Used the Software for: 1-5 months
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: more phones / extensions. Flexibility with programmable phones

Pros: I like the versatility and program-ability of the phones, having the option to make changes to how the phones function is great. Having the back end accessible to the user would be a huge benefit. (phone books, shortcut buttons, speed dials)

Cons: Changes must be made through Intulse. This doesn't involve the software as much but I think that the installation / transition could have been a lot better. The initial meeting was great where you showed us the phones and some of the features, this is a big part of what sold your services. Some of our frustration came from the transition process. As a customer, I would recommend the initial meeting to list goals and get a game plan. From there I would create a flow chart for how the system will work based on the preferences of the customer, the flow chart would help the customer to know how to set up the voicemails / attendants. This could all be installed prior to the installation of the phones on site, which would allow a quicker transition. Some of our problem was that we didn't know what we were supposed to do next especially with the greetings. I know that this is all second nature to you guys but we were not sure how to proceed. It seemed like every time we made a change toward the end of the week, we would test it the following week and find a glitch to be corrected which delayed the porting process. Overall I think we are on track and adjusting well, only time will tell how effective they will be for our business.
Thanks,
Allen

How Intulse Changed My Business

Reviewed on 02/08/2018
Byron H.
Financial Associate
Financial Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Intulse has completely changed the way I run my business. With multiple office locations and multiple part time employees, I need a unified phone solution that allows one person to pick up where another left off. Intulse says, "We can do that!" Now, when someone calls my business, three physical phones ring along with two additional softphones (phones that run on iPhone or android) If, a voicemail is left - that voicemail is pushed to multiple email accounts so that response time is minimized - this has changed how I do business. Intulse has been one of the greatest answers to prayer my business has had. Thank you INTULSE!

Cons: What do I like least? That I tried to solve this problem on my own and not spend the money. Of all the overhead my business has, INTULSE isn't going away - the benefits that it provides very much outweigh the cost - and really, Intulse is quite affordable

Vendor Response

by Intulse on 03/08/2018

Byron,

We are very humbled by your gracious review and kind words! We do what we do everyday for the very reasons you have stated; to help SMB's thrive and experience efficiency and increased capacity simply by leveraging the solutions we make available.

Great product, reliable, minor flaws

Reviewed on 12/03/2019
Verified Reviewer
Digital Marketing Director
Marketing & Advertising, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall, my experience has been extremely positive. Their support is excellent, polite, knowledgeable and helpful. The phone system works well in office and remotely, wifi or 4G with minor call issues and hiccups.

Pros: The phone system is remarkably flexible, and offers everything that the bigger companies do but with more features and integrations than the "bigger" systems. I also like how flexible it is permitting remote work.

Cons: There have been some call quality issues, and some bugs that have been uncovered over time. That said, and to the credit of the Intulse team they have worked tirelessly to resolve those issues successfully each time. One of the biggest challenges is the need to frequently re-authenticate when opening their dashboard application.

Vendor Response

by Intulse on 19/03/2019

Very much appreciate this honest and thoughtful evaluation. Regarding the Dashboard App. While we did in fact uncover something that should now minimize if not eliminate the 're-authentication' bug you mention, you will be pleased to know that there will be an Intulse Dashboard App 2.0 coming very soon!

Good system and great service

Reviewed on 30/07/2018
Jeremy S.
Warehouse manager
Building Materials, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The service we have gotten from the guys have been great. They are always helpful and driven to solve any issues we have.

Pros: I like that you can transfer calls to cell phones and it has a larger memory for phone numbers for us to use one touch dialing.

Cons: I, at least to this point, have not figured out how to save a message for times i am away. I have to set them up the day before i leave and cancel it after returning. I wish i could just save the message and have a few away messages saved and choose them anytime i please.

Vendor Response

by Intulse on 31/07/2018

Jeremy,

Thanks so very much for the great review! Glad your team is valuing the solution. Regarding the saving of VM away messages for your specific extension, that simply isn't an option at this time but we will look into it. If for some reason you are not accessing the Dashbaord App from your mobile phone where you can easily record a temporary greeting anytime on the fly, reach out to our support team for instructions on getting it installed. They would love to help.

This solution has exceeded our expectations and the customer support is simply amazing!

Reviewed on 31/05/2017
Alfred P.
Director of sales
Marketing & Advertising, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: CRM integration. Makes us appear to be a larger organization . Helps to streamline call flow and connect folks with who they actually want to speak with quickly and efficiently. Customer service is way better than what we experienced prior with another provider.

Pros: Included all of the features we needed and at a price point that came in much lower than we had thought. Many of the competitors we evaluated advertised very lows fees but ended up having many add-on fees that we discovered were already included with Intulse. Great value, great service, and these guys understand the needs of SMB's and have anticipated them well in the development and deployment of their solutions. They were able to integrate with my CRM as well. We currently use Insightly.

Cons: Their Dashboard Console & Softphone App are separate Apps at this time. Their built in texting feature does not do group texts.

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