15 years helping British businesses
choose better software

What is ReminderCall.com?

ReminderCall is a HIPAA-compliant, Automated Appointment-Reminder Platform for Hospitals, Surgery Centers, Private Practices, and small businesses looking for a solution for chronic no-shows. Send reminder calls, 2-way text reminders, and email reminders, using your existing software or our custom scheduler. Use your own voice, the system's voice, or a combination of the two in English, French, or Spanish. See all confirmations and replies live. We are SOC-2 and HIPAA certified. 100% US-based.

Who Uses ReminderCall.com?

We serve the medical industry from small private practices and clinics to hospitals. We also work with a variety of small businesses from contractors to hair salons.

ReminderCall.com Software - Scheduler
ReminderCall.com Software - Dashboard
ReminderCall.com Software - Scripting Area

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Reviews of ReminderCall.com

Average score

Overall
4.7
Ease of Use
4.8
Customer Service
4.8
Features
4.6
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
77%
4
20%
3
4%
Skyler
Skyler
Owner in US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

A great integrated reminder service that helps ensure return visits.

5.0 6 years ago

Comments: Patient's really appreciate this as an option in my clinic. It helps them remember their appointments and it helps me ensure followup visits. I can also text a patient at any time through the website which is a great feature as some people prefer texting to a phone call. It also helps us to keep our scheduling in order as people are more likely to let us know if they are going to be late or miss their appointment. I really appreciate that it is integrated into my software. Once they are opted in, all I have to do is schedule normally and they receive their notifications.

Pros:

I appreciate that the reminder software is integrated into my EHR scheduler and once the option is checked, I no longer need to set up a separate reminder for my patients. Once they are on the schedule, if they have opted in to reminders, it automatically sends them the reminder. This has helped tremendously with missed appointments. I also like that a patient can text back the number if their schedule has changed or they need to cancel their appointment. I can then reply back to them via text, through Remindercall's website. It makes rescheduling quick and easy.

Cons:

My only dislike is the layout of the website that they use. It is not terrible but it could be cleaned up and perhaps be a bit more intuitive. It is not difficult to use and it functions well though.

ReminderCall Response

6 years ago

Hi Skyler, thank you so much for taking the time to write this review. We are very pleased that the service is helping you communicate with your patients. You are right, our user interface could use some updating. We've been in the business for a while and it is starting to show. We are currently testing a brand new user interface which we hope to release by the end of 2018, so keep your eyes peeled. :)

Simon
IT consultant in Canada
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Simpel and reliable services

4.0 4 years ago

Comments: ReminderSMS help us send out SMS reminder services to reduce our appointment missing rate, in addition to our phone reminders.

Pros:

It's simple and lightweight, and configurable to different appointment types Reliable services, and pay per use price plan

Cons:

It lacks of email reminder features, which would be another great complementary feature.

ReminderCall Response

3 years ago

Hello Simon, Thank you for taking the time to write a review. We're so glad to hear that you are enjoying the service and that we fit into your budget. We do offer email reminders. Please let us know what type of email features you'd like us to add. Thank you!

Ashley
Medical Office Administrator in Canada
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

My ReminderCall Experiences

3.0 2 years ago

Comments: If our patients don't get their reminders, they don't show a lot of times. I know most of the time the responsibility needs to fall on the patient to remember their own appts but regardless, it does not help matters when the system is not working properly and the only way to get it fixed is to email or phone someone in another part of the country and have them fix it, I cannot do it myself which is frustrating.

Pros:

That I don't have to do anything for the reminders to go out, the computer does it all.

Cons:

That you have to phone or email someone to fix the issues, you cannot do it yourself. Ex. if my reminders don't go out today (automatically), I have to reach out to ReminderCall and ask them to manually send them. Sometimes this does not even get a chance to happen because I have no idea that my reminders did not go out until the next day when my report tells me that. Also, I cannot send long texts, I have to send multiple messages sometimes. My system is not compatible with the advanced system or something to upgrade to the larger message options.

ReminderCall Response

2 years ago

Thank you Ashley! It sounds like you're having unusual connectivity difficulty. We will be reaching out to you to investigate and also to set up a better warning alert for you in your settings.

Kevin
Chiropractor/Owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great reminder system for healthcare professionals

5.0 3 years ago

Pros:

Software is reliable, easy to reply with patients, like the confirmation feature of reminders, easy to contact customer service.

Cons:

Limited characters on text message. I would like to ability to have a longer text be sent or break it up into two text messages.

ReminderCall Response

3 years ago

Hi Kevin! Great news... you can now send text messages that are up to 1,600 characters long. Please check your Dashboard for more information--or call our team for a live walkthrough, support is always included with your account. Thanks for the great review!

Jason
Owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great Product that I would Recommend

5.0 5 years ago

Comments: Cheaper and more reliable than other previous text reminder software we used.

Pros:

Customer service always fixes any issues, when there rarely are issues.

Cons:

Sending manual texts via the website can be cumbersome.

ReminderCall Response

5 years ago

Hi Jason, Thank you for taking the time to write about your experience. I'm so glad our service is making your life a little easier. Thanks again!