Who Uses This Software?
Customer Support, Marketing & Sales, Recruitment, Project Management.
Average Ratings17 reviews
- Overall 5 / 5
- Ease of Use 4.5 / 5
- Customer Service 5 / 5
- Features 4.5 / 5
- Value for Money 4.5 / 5
- Starting Price US$5.00/month
- Pricing Details Yearly Plan: $5/active user/month Monthly Plan: $7/active user/month
- Free Version No
- Free Trial No
Installed - Mac
Cloud, SaaS, Web
Installed - Windows
Mobile - iOS Native
Mobile - Android Native
- Founded 2015
Bring the power of a shared inbox within Slack or Microsoft Teams to easily engage your teams in workflows related to messages management. For every Customer Support, Sales & Marketing, Project Management or Recruitment team, MailClark centralizes shared inboxes to optimize productivity.
MailClark Most Helpful Reviews
Reviewed on 07/09/2017
One of the best Customer Service I've seen online, and boy have I tried a lot of services !
Comments: No need to check dozens of different email adresses everyday : everything is in slack, and manageable by everyone on our team. Possibility to exchange with non slack people through email, without leaving slack.
Pros: Mailclark lets me get all my team's email directly in Slack, canceling the need to check multiple inboxes, multiple times per day. It makes us save time, and we really appreciate the possibility to do the same with Facebook Messages / Twitter accounts.
Cons: I'd very much like to have a feature in which I could list all the conversations I've had with customers, partners that we deal with through Mailclark. For frequent conversations you can just leave a channel open, but for customer support it'd be great to be able to search for a contact and land directly in the slack channel dedicated to them, this way we'd have access to the chat history, etc. Would also very much like to be able to merge Facebook Messenger and Email channels when they're for the same customer.
by MailClark on 19/09/2017
Hi Paul, thank you for your detailed feedback. You can give this feature a try: Type an email address in a DM to MailClark. MailClark will tell you whether you're written to this person and in which channel(s). Is it what you're looking for?
Thank you your suggestion on common channels for Messenger + Email (FYI we already offer this feature for Twitter + Email).
Reviewed on 31/08/2017
It just works, and it keeps getting better
Comments: All communications in one channel : slack!
Pros: I love the way the team handles support, kudos for that. Also love seeing the improvements coming along during the time we've been using it (most memorable are the intro of threaded replies, smtp support). And like I stated earlier, it just works. It does what you expect and is reliable doing so.
Cons: Reply with attachments is not very intuitive. Also sometimes we get a bit too much mail and lose track of what we've replied to already (use it mostly for support request)
by MailClark on 19/09/2017
Hey Franz, thank you from the whole team!
About attachments, if you're using our new 'conversation threading' option, you'll see a new "Attach a file" button which makes things much easier.
Also, we hope you'll enjoy the new feature we just released (if you've turned on 'conversation threading'): MailClark now alerts you when new messages are left unanswered.
Finally, did you know you can mark your emails as done ¿ ? So you can easily see the ones still waiting for action.