What is Rescue?

GoTo Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use.

Who Uses Rescue?

Small Business, Mid Size Business, and Large Enterprises in Internal IT, MSPs, Professional Helpdesks Customer care, and Tech Support organziations

Where can Rescue be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • GoTo
  • Located in Orem, US
  • Founded in 2003
  • Phone Support
  • Chat

Countries available

Australia, Canada, China, Germany, India and 4 others

Languages

Chinese, Dutch, English, French, German and 6 others

About the vendor

  • GoTo
  • Located in Orem, US
  • Founded in 2003
  • Phone Support
  • Chat

Countries available

Australia, Canada, China, Germany, India and 4 others

Languages

Chinese, Dutch, English, French, German and 6 others

Rescue videos and images

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Compare Rescue pricing with similar products

US$108.25/month
Free Version
Free Trial
US$298.80/year
Free Version
Free Trial
N/A
Free Version
Free Trial
US$19.00/month
Free Version
Free Trial

Features of Rescue

  • Alerts / Escalation
  • Annotations
  • Asset Tracking
  • Automated Routing
  • Automatic Call Distribution
  • Call Logging
  • Call Recording
  • Change Management
  • Collaboration Tools
  • Computer Telephony Integration
  • Configuration Management
  • Contract/License Management
  • Customisable Branding
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • File Sharing
  • File Transfer
  • For MSPs
  • Incident Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Meeting Management
  • Mobile Screen Sharing
  • Multi-Channel Communication
  • Presenter Control Management
  • Problem Management
  • Queue Management
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Support Software
  • Reporting/Analytics
  • Screen Recording
  • Screen Sharing
  • Self Service Portal
  • Session Recording
  • Softphone Software
  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Unattended Access
  • Video Chat
  • Video Conferencing

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Reviews of Rescue

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.4
Features
4.6
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
68%
4
30%
3
2%
2
1%
Sergey
Sergey
Manager, Technology Infrastructure and Compliance in US
Verified LinkedIn User
Hospitality, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Remote support at your finger tips

5.0 4 years ago

Pros:

I've used this product for many years since LogMeIn introduced it. First time I tried it I was really blown away with its ease of use and deployment. While it offers a wide spectrum of additional features, I mostly use it to remotely support my employees, who can't be visited at the given moment. It really is so seamless, that my users feel like I'm right in front of them, assisting them with the IT issues. Web-based interface for day-to-day support makes it really easy to initiate a remote assistance call. I also use it on the servers for remote support, as they are spread out around multiple locations. Very fair ROI on this product. I am looking to evaluate other LMI products in the nearest future.

Cons:

Every so often I run into certain issues with LMI client application installed on my Apple computers. Usually, I'd have to reinstall the client to solve the problem. This never happens to the Windows LMI client application.

Bryan
IT Manager in Canada
Accounting, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

LogMeIn Rescue - Essential Support Software

5.0 3 years ago

Comments: Essential. I couldn't possible envision doing my job properly without it. Before this software, I used to drive to my client's locations and help them out of a jam, now they know I am just a couple of clicks away. It's the one annual expense I have that I am always happy to spend.

Pros:

In my industry, I tend to the needs of users inside the office and outside. LogMeIn Rescue seamlessly allows me to take over my users computer and address their needs wherever I happen to be. Quite frankly, it is the most important software I use. Not only can I control the user's computer remotely, but the Rescue console also allows me to peak inside the file directory. This allows me to move and transfer files directly between our two computers.

Cons:

It's not cheap! There are alternatives that are significantly less expense, however, you get what you pay for. Rescue is robust and the extra money spent is certainly worth it. Additionally, in order to acquire full control over the user's computer, there are a couple of steps that need to be explained to the user. While most find these steps intuitive, some of my older clients find it difficult. Sometimes patience and familiarity with the Rescue commands are required to get your client on board with you.

Verified Reviewer
Team admin in Egypt
Verified LinkedIn User
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Best, powerfull remote software

5.0 2 months ago New

Comments: If we exclude price then this is the best remote software I have ever used with clients, it provided everything we are looking for.

Pros:

Easy to install on clients devices and techs console is easy to be used as desktop app or Web access. The feature that user click the icon on desktop and it appears as waiting session on console is just amazing feature. When waiting session is there, there is sound alert, blinks which is great. It reboots and reconnect automatically and can reboot in safe mode as well. Save notes to session and save previous chat history.

Cons:

There is nothing to dislike about this product but with great and awesome features it is just expensive solution compared to others.

Brett
CEO in US
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

May 2022 Update Broke this Product

2.0 3 months ago

Comments: Used to be amazing, then GoTo stepped in - I'm shopping for an alternative as we speak - after 13 years with LMI.

Pros:

Reliable - unattended access - ease of use with client

Cons:

Recent update week broke the product - three weeks in and their dev still has yet to undo the damage they did with the update. Support is incredibly non-responsive. Likely in that they have no answers.

Eli
Centralized ServicesM anager in US
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great Product, But a Bit oo Expensive

5.0 3 years ago

Comments: Overall, I like the product and it gives me piece of mind when connecting to critical client machines, but the price is too high compared to other products to justify a large roll out.

Pros:

Logmein works and works well. I use several remote control products and Logmein is the one that I use if I know that keeping the connection is critical. It's especially useful when the user a laptop that doesn't initie the WiFi connection until after login. The product can be configured to cache credentials and login automatically.

Cons:

The price is definitely the highest for all the remote control products that I use. I use Logmein sparingly because I only purchased one license. For general day to day use, I use other less expensive products.