Who Uses This Software?
Cloud-based solution that helps small to large businesses collect, prioritize and track feedback with simple feature voting.
Average Ratings11 reviews
- Overall 4.6/5
- Ease of Use 4.8/5
- Customer Service 5/5
- Features 4.3/5
- Value for Money 4.9/5
- Starting Price US$50.00/month
- Pricing Details Costs less than building the wrong features.
- Free Version No
- Free Trial Yes
Cloud, SaaS, Web
- Founded 2015
Canny Most Helpful Reviews
Reviewed on 25/11/2019
More organized and more involved
Comments: I have been very pleased with our ability to track feature requests from our customers, while also providing these customers with updates on their requests. This sort of involvement and transparency goes a long way in cultivating trust and loyalty with our customers.
Pros: The ability to have the users of our app to vote on feature requests not only gave our users a renewed sense of investment with our product but allowed to truly make decisions with our customers in mind. Before, collecting customer feedback felt unorganized and ineffective.
Cons: The search functionality can use some work.
by Canny on 26/11/2019
Hi Kyle, thanks for your review! We're so happy to hear you're enjoying Canny. Please reach out if there are specific search cases that aren't working well for you. We're always looking to improve!
Reviewed on 01/04/2019
Best system we've used for tracking feedback
Comments: Before Canny, we were using a product that was very well established in the market, but a negative experience for ourselves & our customers to use. With Canny we're seeing higher engagement from our customers (thanks to the Intercom integration especially) and improved internal visibility of customer feedback.
Pros: Canny is perfect for what we need - it was easy to embed into our SaaS product, the design is clean & straightforward, and the integrations with Slack, JIRA, & Intercom are incredibly useful. Many great chats have been kicked off in our team from the Slack integration (like a suggestion hitting x number of votes). The Canny team made transitioning from our old platform easy, and onboarding our team was very quick.
Cons: Being able to use a custom domain would be nice (like suggestions.x.com), but the Intercom integration more than makes up for it.
by Canny on 03/04/2019
Thank you so much for your kind words! We're so happy you and your customers are enjoying Canny.
We actually do offer the ability to use a custom domain! You can set this up in your admin settings > custom domain. We're always around if you need help!
Reviewed on 02/04/2019
Great tool for Product Teams
Comments: Love Canny. I'm really excited to see how the product grows and will be a part of our team. We currently have the tool heavily integrated into our Product, Marketing and Development teams. Outside of the great toolset; the team has been great to work with - every question gets answered, and they want to understand how we use the tool.
Pros: Very easy to connect to our customer database and provide them an in app experience for feature requests. The voting features, and ability to move requests through statuses to release makes it easier for customers to stay instep with us.
Cons: It's a new company so they have some catching up, but so far seem to have great priorities that align with client needs.
Reviewed on 26/11/2019
Best Feedback Tracker.
Pros: Overall Canny boosted our customer's engagement, we now have a better number of feedbacks to track and manipulate, giving us great insight into where do we need to improve and meet customer's expectations.
Cons: Canny is a powerful tool, the only lack that I can think of would e user roles, we just need more of them to be able to setup the environment to our needs.
by Canny on 28/11/2019
Thanks for your kind words Stefan! We're so happy to hear you're enjoying Canny. We're actually discussing admin roles now so keep an eye out for that. If you have more specific thoughts on how you'd like that to work, please reach out!
Reviewed on 11/10/2019
A Quick and Easy Solution to Collecting Feedback
Comments: Overall, I really like using Canny and how easy it is for teams to adopt. However ultimately I would probably trade it in for something more robust down the road.
Pros: So easy to get teams to adopt who don't have experience logging feedback, a great place to start - easy to learn and use.
Cons: Features and analyzation/reporting is weak on Canny. Would like to be able to analyze tags, and look at trends for requests overall.
by Canny on 11/11/2019
We're so glad to hear Canny is helping with your feedback needs. We definitely want to improve our reporting features so stay tuned for that!