Who Uses This Software?

Cloud-based solution that helps small to large businesses collect, prioritize and track feedback with simple feature voting.

Average Ratings

11 reviews
  • Overall 4.6/5
  • Ease of Use 4.8/5
  • Customer Service 5/5
  • Features 4.3/5
  • Value for Money 4.9/5

Product Details

  • Starting Price US$50.00/month
  • Pricing Details Costs less than building the wrong features.
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Documentation
    Not Offered
  • Support Business Hours
    Online

Vendor Details

  • Canny
  • https://canny.io
  • Founded 2015

About Canny

Canny lets you keep track of which customers want which feature requests at scale. This data helps your team make more informed product decisions.

Canny Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Canny Most Helpful Reviews

More organized and more involved

Reviewed on 25/11/2019
Kyle L.
Customer Support Specialist
Computer Software, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I have been very pleased with our ability to track feature requests from our customers, while also providing these customers with updates on their requests. This sort of involvement and transparency goes a long way in cultivating trust and loyalty with our customers.

Pros: The ability to have the users of our app to vote on feature requests not only gave our users a renewed sense of investment with our product but allowed to truly make decisions with our customers in mind. Before, collecting customer feedback felt unorganized and ineffective.

Cons: The search functionality can use some work.

Vendor Response

by Canny on 26/11/2019

Hi Kyle, thanks for your review! We're so happy to hear you're enjoying Canny. Please reach out if there are specific search cases that aren't working well for you. We're always looking to improve!

Best system we've used for tracking feedback

Reviewed on 01/04/2019
Verified Reviewer
Customer Success Specialist
Information Technology & Services, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Before Canny, we were using a product that was very well established in the market, but a negative experience for ourselves & our customers to use. With Canny we're seeing higher engagement from our customers (thanks to the Intercom integration especially) and improved internal visibility of customer feedback.

Pros: Canny is perfect for what we need - it was easy to embed into our SaaS product, the design is clean & straightforward, and the integrations with Slack, JIRA, & Intercom are incredibly useful. Many great chats have been kicked off in our team from the Slack integration (like a suggestion hitting x number of votes). The Canny team made transitioning from our old platform easy, and onboarding our team was very quick.

Cons: Being able to use a custom domain would be nice (like suggestions.x.com), but the Intercom integration more than makes up for it.

Vendor Response

by Canny on 03/04/2019

Thank you so much for your kind words! We're so happy you and your customers are enjoying Canny.

We actually do offer the ability to use a custom domain! You can set this up in your admin settings > custom domain. We're always around if you need help!

Great tool for Product Teams

Reviewed on 02/04/2019
John M.
Sr. Product Manager
Information Technology & Services, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source 
Source: GetApp
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Love Canny. I'm really excited to see how the product grows and will be a part of our team. We currently have the tool heavily integrated into our Product, Marketing and Development teams. Outside of the great toolset; the team has been great to work with - every question gets answered, and they want to understand how we use the tool.

Pros: Very easy to connect to our customer database and provide them an in app experience for feature requests. The voting features, and ability to move requests through statuses to release makes it easier for customers to stay instep with us.

Cons: It's a new company so they have some catching up, but so far seem to have great priorities that align with client needs.

Best Feedback Tracker.

Reviewed on 26/11/2019
Stefan T.
SWS Team Lead
Information Technology & Services, 10,001+ Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Overall Canny boosted our customer's engagement, we now have a better number of feedbacks to track and manipulate, giving us great insight into where do we need to improve and meet customer's expectations.

Cons: Canny is a powerful tool, the only lack that I can think of would e user roles, we just need more of them to be able to setup the environment to our needs.

Vendor Response

by Canny on 28/11/2019

Thanks for your kind words Stefan! We're so happy to hear you're enjoying Canny. We're actually discussing admin roles now so keep an eye out for that. If you have more specific thoughts on how you'd like that to work, please reach out!

A Quick and Easy Solution to Collecting Feedback

Reviewed on 11/10/2019
Verified Reviewer
Customer Success Specialist
Internet, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source 
4/5
Overall
5/5
Ease of Use
3/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall, I really like using Canny and how easy it is for teams to adopt. However ultimately I would probably trade it in for something more robust down the road.

Pros: So easy to get teams to adopt who don't have experience logging feedback, a great place to start - easy to learn and use.

Cons: Features and analyzation/reporting is weak on Canny. Would like to be able to analyze tags, and look at trends for requests overall.

Vendor Response

by Canny on 11/11/2019

We're so glad to hear Canny is helping with your feedback needs. We definitely want to improve our reporting features so stay tuned for that!

Read More Reviews