Who Uses Canny?

Cloud-based solution that helps small to large businesses collect, prioritize and track feedback with simple feature voting.

What Is Canny?

Canny lets you keep track of which customers want which feature requests at scale. This data helps your team make more informed product decisions.

Canny Details

Canny

https://canny.io

Founded 2015

Canny Pricing Overview

Canny starts at US$50.00/month. Canny does not have a free version but does offer a free trial. See additional pricing details for Canny below.

Starting Price

US$50.00/month

Pricing Details

Costs less than building the wrong features.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Documentation

Not Offered

Support

Business Hours

Online

Canny Features

Customer Satisfaction Software
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Canny Reviews

Showing 5 of 13 reviews

Overall
4.4/5
Ease of Use
4.6/5
Customer Service
4.6/5
Features
4.2/5
Value for Money
4.6/5
Michael V.
CEO
Computer Software, 13-50 Employees
Used the Software for: Free Trial
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 11/02/2020

"Amazing tool for collecting product user feedback"

Comments: Canny rocks! It's a tool that has an incredible ROI by collecting and managing feedback and feature requests and more. Instead of having to manually review and organize feedback Canny does it for you. Users are able to collaborate with others on new feature ideas and vote on these requests helping to really understand use cases and interest. This kind of solution builds loyalty with customers by not only improving your product but showing customers you are listening and their feedback is important.

Pros: I love the clean design and intuitive UX. Canny is great at collecting and managing feedback and I love all the integrations especially with Intercom. One very useful feature is the ability to collect, enter and attribute feedback to a user instead of the user having to enter it. It's great being able to show a user that their feedback was collected and matters since we no longer say "We'll pass your feedback along..." Now the user and others can see their suggestion and engage others interested in the same feature. Great support as well although it's so easy you'll hardly ever need it.

Cons: Nothing so far. The software doesn't do everything and that's actually what makes it great. Simplicity for the most common uses.

  • Reviewer Source 
  • Reviewed on 11/02/2020
Kyle L.
Customer Support Specialist
Computer Software, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 25/11/2019

"More organized and more involved "

Comments: I have been very pleased with our ability to track feature requests from our customers, while also providing these customers with updates on their requests. This sort of involvement and transparency goes a long way in cultivating trust and loyalty with our customers.

Pros: The ability to have the users of our app to vote on feature requests not only gave our users a renewed sense of investment with our product but allowed to truly make decisions with our customers in mind. Before, collecting customer feedback felt unorganized and ineffective.

Cons: The search functionality can use some work.

Vendor Response

by Canny on 26/11/2019

Hi Kyle, thanks for your review! We're so happy to hear you're enjoying Canny. Please reach out if there are specific search cases that aren't working well for you. We're always looking to improve!

  • Reviewer Source 
  • Reviewed on 25/11/2019
Verified Reviewer
Customer Success Specialist
Information Technology & Services, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 01/04/2019

"Best system we've used for tracking feedback"

Comments: Before Canny, we were using a product that was very well established in the market, but a negative experience for ourselves & our customers to use. With Canny we're seeing higher engagement from our customers (thanks to the Intercom integration especially) and improved internal visibility of customer feedback.

Pros: Canny is perfect for what we need - it was easy to embed into our SaaS product, the design is clean & straightforward, and the integrations with Slack, JIRA, & Intercom are incredibly useful. Many great chats have been kicked off in our team from the Slack integration (like a suggestion hitting x number of votes). The Canny team made transitioning from our old platform easy, and onboarding our team was very quick.

Cons: Being able to use a custom domain would be nice (like suggestions.x.com), but the Intercom integration more than makes up for it.

Vendor Response

by Canny on 03/04/2019

Thank you so much for your kind words! We're so happy you and your customers are enjoying Canny.

We actually do offer the ability to use a custom domain! You can set this up in your admin settings > custom domain. We're always around if you need help!

  • Reviewer Source 
  • Reviewed on 01/04/2019
Amit K.
CEO
Computer Software, 13-50 Employees
Used the Software for: Free Trial
  • Overall Rating
    1/5
  • Ease of Use
    2/5
  • Features & Functionality
    2/5
  • Customer Support
    1/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 03/02/2020

"Beware - they refuse to listen to top-voted feedback"

Comments: I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system.

Pros: UI seems nice, shame about the rest (see the cons section)

Cons: The company bills itself as feedback software, and to dog-food their software, they take on feedback on a public forum which is on their website. One of the top-voted features on their public roadmap is to remove their intrusive "Powered by" branding. In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.

Vendor Response

by Canny on 12/02/2020

Hi Amit, we're sorry you didn't have a fabulous experience with Canny. This definitely isn't the norm.

We obviously take user feedback super seriously - we're a user feedback company after all. But it isn't the only input to our product prioritization process. Just because something gets a lot of votes doesn't mean it's a good fit for our product/customers/business.

We believe that every software company should operate with this philosophy. Doing otherwise would be an injustice to customers and could be detrimental to building a successful company.

I was trying to be transparent with you about why we don't remove branding, but it seems I didn't do a great job at communicating this, and I offended you. I'm sorry for offending you, and we're bummed to see this has caused you to leave a negative review.

Best of luck with Tallyfy!

  • Reviewer Source 
  • Reviewed on 03/02/2020
John M.
Sr. Product Manager
Information Technology & Services, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 02/04/2019

"Great tool for Product Teams"

Comments: Love Canny. I'm really excited to see how the product grows and will be a part of our team. We currently have the tool heavily integrated into our Product, Marketing and Development teams. Outside of the great toolset; the team has been great to work with - every question gets answered, and they want to understand how we use the tool.

Pros: Very easy to connect to our customer database and provide them an in app experience for feature requests. The voting features, and ability to move requests through statuses to release makes it easier for customers to stay instep with us.

Cons: It's a new company so they have some catching up, but so far seem to have great priorities that align with client needs.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 02/04/2019