by Intouch Insight4.6 / 5 10 reviews
Who Uses This Software?
Customer-centric brands across all industries including restaurant, hospitality, retail, gas & convenience, fitness and more use Intouch Insight to drive CX action across their organization.
Average Ratings10 reviews
- Overall 4.6 / 5
- Ease of Use 4.8 / 5
- Customer Service 4.9 / 5
- Features 4.4 / 5
- Value for Money 4.4 / 5
- Free Version No
- Free Trial No
Cloud, SaaS, Web
- Intouch Insight
- Founded 1992
About Intouch Insight
Helping businesses improve customer experience for over 25 years. Customer experience management software for listening, interpreting & actioning feedback and operational data. Measure through surveys (CSAT, NPS), social media/online reviews, mystery shopping & operational on-site audits. Drive improvements with meaningful insights, predictive/text analytics, sentiment analysis, customer journey maps, case management & patent-pending Action Campaign technology. Role & location-level dashboards.
Intouch Insight Features
- Customer Segmentation
- Feedback Management
- Knowledge Management
- Multi-Channel Data Collection
- Predictive Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
- 360 Degree Feedback
- Call Reporting
- Complaint Monitoring
- Feedback Collection
- Survey Management
- Employee Recognition
- Feedback Management
- Goal Management
- Performance Management
- Pulse Surveys
- Custom Survey URLs
- Data Analysis Tools
- Email Marketing
- Mobile Survey
- Offline Response Collection
- Question Branching
- Question Library
- Site Intercept Survey
- Skip Logic
- Supports Audio / Images / Video
Intouch Insight Most Helpful Reviews
Reviewed on 15/02/2019
Best software for mobile audits and customer service management!
Comments: The Intouch Insight program was a huge step up from our previous excel reporting. Both Helen and Erik have gone above and beyond with their customer service and are always available to answer questions. We now have an exceptional program that gives us quick access to our daily audits and the customizable Dashboard makes use of charts and graphs to keep us up to date and on track. I highly recommend Intouch Insight for your mobile reporting.
Pros: Best feature is the Ease of use. Product navigation is very easy-to-use. The software is updated on a regular basis and gets better each time. Always prompt replies to our questions and requests for assistance.
Cons: Initially we found the dashboards were a bit confusing and time consuming but the support from the Intouch team has been exceptional.
by Intouch Insight on 19/02/2019
Thank you so much for taking the time to leave this detailed review, it's always a pleasure working with you! We look forward to continuing to support your customer experience initiatives.
Reviewed on 31/10/2018
Comments: Our company focuses on menu trends and we need menus from restaurants. It is important that we gather a readable menu with prices.
Pros: The ability to access and engage with the platform, and communicate with Intouch staff.
Cons: The loading speed of shops and how the images show all the way at the bottom. Too much scrolling.
by Intouch Insight on 05/11/2018
Thank you very much for taking the time to share your thoughts. We've really enjoyed working with you, and look forward to continuing to support your team!
Reviewed on 10/05/2018
The experience with Intouch has been phenomenal and its great to see Intouch reaching great heights
Pros: On behalf of the MDC, I would like to extend our appreciation for the amazing work done by your team on the Intouch. The endless hours that you have spent working on this project, and the professionalism that you have shown has impressed the entire team immensely. Your team's diligence, self-motivation as well as dedication have been a source of inspiration for the rest of the team. The best thing about this software is it's user-friendly, easy to use and simply amazing. With Reports getting generated on a timely basis, makes it even convenient for the business to see the Quality work. Thank you once again for all your effort.
Cons: With Intouch having some great features in place, it's very hard to say as to what I expected leat from that software. Each enhancement has been addressed and some feature request has been logged so I wish Intouch is able to deliver those as well quickly making it an amazing tool for Quality.
by Intouch Insight on 31/05/2018
Thanks so much, it's been a pleasure working with you and your team! We look forward to continuing to support you on your journey.
Reviewed on 18/04/2019
The CX Platform for Any User
Comments: So far, we have seen huge time savings in the data analysis and survey deployment workload. The platform also allows us to track and measure new areas that we were missing before.
Pros: The platform itself is extremely user-friendly and really powerful - it is now running our multilingual VOC program and has so many more use cases for us. We have three groups utilizing the tool after just a few short months. I would highly recommend the implementation support package. The customer and technical support team are the best in the business.
Cons: The platform is fairly new and has some bugs that are encountered somewhat regularly. They also don't have the future set built out completely. That said, their support team reacts almost immediately and is open to feedback on improvements. Many requests that we submitted have already been launched.
by Intouch Insight on 20/06/2019
Thank you so much for the fantastic review! We're so thankful for the incredibly helpful feedback your team delivers, which helps to improve features and functionality for everyone. Looking forward to continuing to support your customer experience initiatives!
Reviewed on 01/11/2018
-Easy to use
-The mystery shops are well organized into sections that make it clear to spot right away
-Customer support is very friendly and respond in a timely manner. They also always contact immediately if something went wrong
-Mystery shoppers are required to submit photos through the Intouch camera which sometimes give off bad images
-Some mystery shops are not worth the price we pay
by Intouch Insight on 06/11/2018
Thanks so much for taking the time to share your experience, and for the fantastic feedback!