15 years helping British businesses
choose better software

What is Lumoa?

Lumoa is the first CX platform to offer GPT.

In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources.

Now, every employee can ask questions and receive real-time answers based on the voice of the customer.

Lumoa helps make timely decisions to increase KPIs up to three times.

Who Uses Lumoa?

Lumoa is for medium and large companies that operate in Europe and that process thousands of customer feedback per year.

Where can Lumoa be deployed?

Cloud-based
On-premise

About the vendor

  • Lumoa
  • Founded in 2016

Lumoa support

  • Phone Support
  • Chat

Countries available

Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba and 84 others

Languages

English, Finnish, German, Swedish

Lumoa pricing

Starting Price:

€629.00/month
  • Yes, has free trial
  • No free version

Lumoa does not have a free version but does offer a free trial. Lumoa paid version starts at €629.00/month.

Pricing plans get a free trial

About the vendor

  • Lumoa
  • Founded in 2016

Lumoa support

  • Phone Support
  • Chat

Countries available

Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba and 84 others

Languages

English, Finnish, German, Swedish

Lumoa videos and images

Lumoa Software - Lumoa Dashboard - In one place, you can see what customers say about different products, different business units, or different stages of their journey with you.
Lumoa Software - Lumoa Impact Page - Dive deep into one KPI, see how it evolves over time, what are the topics that drive it up and down, and what root causes you can act on.
Lumoa Software - Lumoa Events - Assign actions to your colleagues and follow the progress as you close the loop with customers. Additional users come at NO additional cost.
View 4 more
Lumoa video
Lumoa Software - Lumoa Dashboard - In one place, you can see what customers say about different products, different business units, or different stages of their journey with you.
Lumoa Software - Lumoa Impact Page - Dive deep into one KPI, see how it evolves over time, what are the topics that drive it up and down, and what root causes you can act on.
Lumoa Software - Lumoa Events - Assign actions to your colleagues and follow the progress as you close the loop with customers. Additional users come at NO additional cost.

Features of Lumoa

  • Activity Dashboard
  • Anonymous Feedback
  • CES Survey Structure
  • CSAT Survey Structure
  • Collaboration Tools
  • Customer Experience Management
  • Customer Segmentation
  • Customisable Forms
  • Dashboard
  • Data Visualisation
  • Feedback Management
  • Language Detection
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • NPS Survey Structure
  • NPS of Customers
  • Negative Feedback Management
  • Performance Metrics
  • Pulse Surveys
  • Real-Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • Segmentation
  • Sentiment Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third-Party Integrations
  • Trend Analysis
  • Visual Analytics

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Reviews of Lumoa

Average score

Overall
4.4
Ease of Use
4.7
Customer Service
4.9
Features
4.1
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
42%
4
58%
Mika
Mika
Project Manager in Finland
Verified LinkedIn User
Financial Services, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Lumoa is a great value for money and helps the organization to improve its customer satisfaction

5.0 2 years ago

Comments: Lumoa is very responsibe, flexible and easy to work with. They always want you to succeed in your own objectives and genuinely helps you to succeed. However, Lumoa is very small organization thus has very limited resources. Sometimes you might expect certain things to happen more in timely manner.

Pros:

1. Lumoa is very inexpensive compared to other more high-end products, yet has really good capabilities, even better than some of the high-end products. 2. Lumoa is very responsive to all good ideas from customers and we have seen several ideas end up into the product in no time and several others that are in the backlog. 3. The analytics capabilities are really good even though you may not get the best possible tool set from Lumoa only, so you may need to look for other tools to fulfill surveying and sending the invites. 4. Lumoa does not count users - meaning you can spread the voice of customer in your organization freely and this really is the differentiation to other tools.

Cons:

1. Surveying and survey invites are poor in Lumoa and its partners / sub-contractors 2. Not yet much out-of-the-box connectivity to mainstream solutions 3. Data model does not recognize Customer entity 4. Sensitive information handling capabilities needs to be developed further

kjetil
Head of Consulting in Norway
Logistics & Supply Chain, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Very happy with Lumoa after one year of use

5.0 2 years ago

Comments: All in all very satisfied with the tool, and it gives valuable insights into what is driving the customer experience on a dayly basis.

Pros:

It's easy to implement, it's intuitive for new users, and it has a high degree of flexibility.

Cons:

The reporting function could be better with more flexibility to set up specialized reports with a more professional and visual look

Alternatives Considered: Gavagai

Reasons for Switching to Lumoa: Ease of implementation and experiences from acquaintances

Christian
HR Director in Denmark
Information Technology & Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Great employee insights!

4.0 3 years ago

Pros:

That we in an easy way could monitor employee engagement.

Cons:

Some features are missing, but the Lumoa team are constantly developing the product and implementing new cool features that makes the process easier.

KEITH
Technical Support Mgr in US
Maritime, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Info at my finger tips

5.0 4 years ago

Comments: Top notch from working with [SENSITIVE CONTENT HIDDEN] to the product's functionality.

Pros:

The feature rich functionality allows me to dig deep into the data and slice it into bite-sized discernible information

Cons:

I need to improve my knowledge and explore its full capabilities.

Alternatives Considered: XM for Customer Experience , AskNicely and SurveyMonkey Audience

Reasons for Choosing Lumoa: Current supplier did not have the capabilities and feature of yours, product output was unstable, and account mgmt was not optimal.

Switched From: Ascent360

Reasons for Switching to Lumoa: Best value!

Tiina
Customer Intelligence Specialist in Finland
Consumer Electronics, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Great platform to manage customer feedback and get an overview of customer experience

4.0 4 years ago

Comments: Co-operation has been easy and effortless with Lumoa people. They are always doing their best to help the customer and show a great expertise with solving the problems that customer might have.

Pros:

Lumoa has made the cornerstones of our brand visible and measurable and helps us in gaining insights on both positive and negative drivers of customer experience on high level and down to the details. Without Lumoa's AI-based translation it would be very laborious to manage insights globally.

Cons:

It's hard to say what I would like least. I have missed some functionalities sometime, but the software is developing all the time based on customer feedback.