Help Desk Migration
by Help Desk Migration
Who Uses This Software?
From startups to Fortune 500 companies, over 20,000 customers trust Help Desk Migrations.
Average Ratings46 reviews
- Overall 5 / 5
- Ease of Use 5 / 5
- Customer Service 5 / 5
- Features 5 / 5
- Value for Money 5 / 5
- Free Version Yes
- Free Trial Yes
Cloud, SaaS, Web
- Help Desk Migration
- Founded 2016
About Help Desk Migration
Help Desk Migration is a unique service that allows moving data from one platform to another. Service supports around 30 most popular help desk systems:
Zendesk, Freshdesk, Freshservice, Kayako, Intercom, Desk.com, Help Scout, Parature, Samanage, etc. You can also migrate data from and to CSV files.
Now you can migrate tickets, contacts, agents, attachments and other data within several hours.
Help Desk Migration Most Helpful Reviews
Reviewed on 11/05/2017
Superb service, very secure and great attention to detail
Comments: fast, friendly, secure and great attention to detail. HDM allowed us to migrate between platforms quickly with no loss of productivity
Pros: I recently was faced with the challenge of migrating from Freshdesk to Zendesk. We had around 1500 tickets and 600 contacts. After searching around for services to assist in the move I found Help Desk Migration. Their prices were super competitive, well under the other options on the market, and when I reached out to ask more, they were super helpful and quick to respond with any and all information I required. I was especially concerned about security, HDM described their approach and I was impressed with how well thought out their process was and how respectful they were of their customer's data. They even reminded me as soon as the migration was complete to change passwords and ensure our instance was secure. All the way through they were helpful and followed up to ensure everything was as we needed and expected. I have no hesitation in recommending HDM if you need to do a migration. Absolutely great in every respect.
by Help Desk Migration on 11/05/2017
Thank you, Brett!
We are happy to have you as a client!
Reviewed on 19/07/2019
Made our migration simple
Comments: HDM came through when Kayako couldn't. We were supposed to migrate our ticket centre through Kayako, but after a month of sandbox usage, a couple days before the migration, when we reached out to confirm the upcoming migration, they let us know the rep we were working with was no longer with the company, and that they could not complete our migration for a few months as they were rebuilding their migration engine. HDM stepped up and helped us migrate our ticket centre without the help of Kayako, and gave us a discount as well. They came through for us when Kayako couldn't.
Ease of use
Speed of migration
Some of the knowledgebase articles were not migrated into the proper categories, but was an easy fix. Everything went into 'Source Default Folder', but it did create the other categories. Just needed to go through and change them after the fact
Doesn't show any stats during the migration to see how fast the import is going. They can let you know on the backend
Sometimes fails without any decent error message, but the team will let you know and it will pick up where it left off
Reviewed on 22/07/2019
Great product !
Comments: Almost perfect ;-)
Almost everything is migrated, no data is lost.
You can try many times and the support is very friendly, I was able to migrate many specific tickets that I chose before.
Not that expensive.
- It's not possible to import Zendesk tags unfortunately
- Ideally all activities imported would have been attributed to "customer success" Team on my new CRM. So that I can easily filter those activities
Reviewed on 03/05/2018
Migration from Oracle Cloud to Zendesk. A smooth transition.
Having a smooth transition from our old CRM to our new ticketing system.
Maintaining our old data accessible for our CS agents.
Amazing support and technical advice.
Delivery was made according to the original project schedule.
No extra charges than what was quoted.
Cons: Our custom logics were not compatible with the automated import feature. This issue was handled in a timely manner and with professionalism.
by Help Desk Migration on 04/05/2018
Thank you, Gauthier!
I wish you and Thule Group all the best!
Reviewed on 15/01/2019
Migrating Multiple Accounts Into One
Comments: Merging multiple accounts into one makes it much easier for our support staff, and in the end the saves from a single account will cover the expense of the migration in the upcoming months
Pros: The wizard was simple and straightforward to use, support response before and during was prompt
Cons: Our migration was complicated since we were moving multiple accounts into one and it exceeded the original estimate, but they worked with us to come to agreeable terms