---
description: Discover the benefits and disadvantages of Qelp.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Qelp Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Qelp](/software/160477/qelp)

# Qelp

Canonical: https://www.capterra.co.uk/software/160477/qelp

> Qelp is the global leader in online self-service software for any device and service.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Qelp?

Telecom operators, Internet service providers, Consumer electronics companies,  Software companies, MVNOs, Publishing \& Education companies, Retailers and more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support |  | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Qelp
- **Location**: Amsterdam, Netherlands
- **Founded**: 2005

## Commercial Context

- **Starting Price**: €0.01
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Contact vendor for price quote
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French, Italian, Portuguese, Spanish
- **Available Countries**: Netherlands

## Features

- Alerts/Escalation
- Call Centre Management
- Knowledge Base Management
- Queue Management
- Surveys & Feedback

## Support Options

- Chat

## Category

- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews)
3. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews)
4. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Good" — 4.0/5

> **Richard** | *22 May 2019* | Computer Networking | Recommendation rating: 8.0/10
> 
> **Pros**: The product can make life a little bit easy if it is used right
> 
> **Cons**: I t was a little bit hard at first but got easy

## Links

- [View on Capterra](https://www.capterra.co.uk/software/160477/qelp)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/160477/qelp> |
| de-AT | <https://www.capterra.at/software/160477/qelp> |
| de-CH | <https://www.capterra.ch/software/160477/qelp> |
| en | <https://www.capterra.com/p/160477/Qelp/> |
| en-AE | <https://www.capterra.ae/software/160477/qelp> |
| en-AU | <https://www.capterra.com.au/software/160477/qelp> |
| en-CA | <https://www.capterra.ca/software/160477/qelp> |
| en-GB | <https://www.capterra.co.uk/software/160477/qelp> |
| en-IE | <https://www.capterra.ie/software/160477/qelp> |
| en-IL | <https://www.capterra.co.il/software/160477/qelp> |
| en-IN | <https://www.capterra.in/software/160477/qelp> |
| en-NZ | <https://www.capterra.co.nz/software/160477/qelp> |
| en-SG | <https://www.capterra.com.sg/software/160477/qelp> |
| en-ZA | <https://www.capterra.co.za/software/160477/qelp> |
| fr | <https://www.capterra.fr/software/160477/qelp> |
| fr-BE | <https://fr.capterra.be/software/160477/qelp> |
| fr-CA | <https://fr.capterra.ca/software/160477/qelp> |
| fr-LU | <https://www.capterra.lu/software/160477/qelp> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.co.uk/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"Qelp","description":"Qelp is the global leader in online self-service software for any device and service. With over 70+ clients worldwide we are responsible for the online support experience of over 400 million end-users. We enable our clients to reduce support costs, increase revenues per user, strengthen customer satisfaction, and provide better customer experience. We work for companies that lead their industry such as T-Mobile, Sony PlayStation, Pearson Education, and Telefonica.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9d6f3b9b-2200-4065-893f-0bcd7b2e5d7c.png","url":"https://www.capterra.co.uk/software/160477/qelp","@id":"https://www.capterra.co.uk/software/160477/qelp#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":1},"offers":{"price":"0.01","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.uk/software/160477/qelp#faqs","@type":"FAQPage","mainEntity":[{"name":"What is Qelp?","@type":"Question","acceptedAnswer":{"text":"Qelp is the global leader in online self-service software for any device and service. With over 70+ clients worldwide we are responsible for the online support experience of over 400 million end-users. We enable our clients to reduce support costs, increase revenues per user, strengthen customer satisfaction, and provide better customer experience. We work for companies that lead their industry such as T-Mobile, Sony PlayStation, Pearson Education, and Telefonica.","@type":"Answer"}},{"name":"Who Uses Qelp?","@type":"Question","acceptedAnswer":{"text":"Telecom operators, Internet service providers, Consumer electronics companies,Software companies, MVNOs, Publishing & Education companies, Retailers and more.","@type":"Answer"}}]},{"@id":"https://www.capterra.co.uk/software/160477/qelp#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"Qelp","position":3,"item":"/software/160477/qelp","@type":"ListItem"}]}]}
</script>