Ravetree

Ravetree is incredible, in capacity and functionality. Customer service is top-notch.

Comments: Ravetree practically runs our business!

Pros:

Ravetree has transformed our business. Things that used to take multiple software and apps are now under one umbrella. The entire team loves Ravetree, and it's so amazingly powerful.

Cons:

The only con I can say about Ravetree is that, since it has so many capabilities, it can be a bit overwhelming to start with. It's really best to take it gradually, as you learn all the system can do.

One stop workflow and project management

Comments: Great customer service and response time. Easy navigation and setup.

Pros:

Incorporates Sales, Project Management, Finances, task management and resource management all in one. The Agile functionality is key for our business and was the core reason it was selected above other vendors. Overall view of tasks for teams across production and projects.

Cons:

The CRM component does not fully integrate with the Projects. Once an opportunity has been converted it would be great to automatically trigger Project setup. Retainer functionality does not suit our needs entirely but we have a unique offering.

Be Warned

Pros:

The application has some great qualities, however many worked sporadically. On many occasions we reached out to support to ask why something was not working, only to be told it was working and instantly finding that it was (as if functions were being fixed as we mentioned them). I did reach out when we were considering leaving and received a response I was quite shocked with. The team responded with BYE and kicked us out of support completely. We were no longer able to contact them. SHOCKING support

Cons:

The lack of stability and the appalling support.

Human,

Comments: Over the past 5 years, we've utilized most/all of the leading project management systems and this is the first time that we've been able to find a lasting and meaningful relationship. Perhaps it was just the right tool at the right time. But I prefer to believe it was the right tool that we could have found at any time...ideally several years earlier than we did so we could have avoided all that heartache with other tools.

Pros:

Ravetree feels like the perfect blend of being universal enough for the masses and customized for the individual peculiarities of a mid-market full-service advertising agency of 35 people (i.e. us). In addition, Customer rep has consistently delivered the human element of a technology/subscription delivery and made it feel like we were a priority at each at every turn.

Cons:

It's nit-picking, but with technical updates and feature changes things inevitably break. That's completely understandable, but a little too often it has felt like we were the ones discovering those issues/bugs and we often lacked a heads up that change was upcoming.

I have enjoyed using Ravetree as a Project Management Software.

Pros:

What I like most is that you can easily track multiple projects, owners and milestones in a click of a button.

Cons:

Sometimes, getting alerts can be difficult. If you miss an email, you may miss an update or a tag in Ravetree. I wish there was a more easily digestible dashboard when you login to review the updates related to your projects.