Ravetree

"Ravetree is incredible, in capacity and functionality. Customer service is top-notch."

Comments: Ravetree practically runs our business!

Pros: Ravetree has transformed our business. Things that used to take multiple software and apps are now under one umbrella. The entire team loves Ravetree, and it's so amazingly powerful.

Cons: The only con I can say about Ravetree is that, since it has so many capabilities, it can be a bit overwhelming to start with. It's really best to take it gradually, as you learn all the system can do.

"Human,"

Comments: Over the past 5 years, we've utilized most/all of the leading project management systems and this is the first time that we've been able to find a lasting and meaningful relationship. Perhaps it was just the right tool at the right time. But I prefer to believe it was the right tool that we could have found at any time...ideally several years earlier than we did so we could have avoided all that heartache with other tools.

Pros: Ravetree feels like the perfect blend of being universal enough for the masses and customized for the individual peculiarities of a mid-market full-service advertising agency of 35 people (i.e. us). In addition, Customer rep has consistently delivered the human element of a technology/subscription delivery and made it feel like we were a priority at each at every turn.

Cons: It's nit-picking, but with technical updates and feature changes things inevitably break. That's completely understandable, but a little too often it has felt like we were the ones discovering those issues/bugs and we often lacked a heads up that change was upcoming.

"The RT team is very responsive and eager to make valuable updates."

Pros: The comment section of RT is where I spend most of my time. I love the ability to comment and tag people directly in a conversation. Having all the comments/files/etc. in one project space is awesome!

Cons: I've worked extensively in Jira and Confluence, and have to say I enjoyed how robust the product was and how customizable it was. I have no doubt RT will get there, but they are not there yet. I'd like to be able to update documents or take notes within the tool instead of having to upload several new versions of a document. I'd also like to be able to do things like upload a document directly to a support ticket or work item instead of creating the ticket and then having to go back in and upload a relevant document. There are several small user hurdles like that, which create an unsatisfied feeling.

"One stop workflow and project management"

Comments: Great customer service and response time. Easy navigation and setup.

Pros: Incorporates Sales, Project Management, Finances, task management and resource management all in one. The Agile functionality is key for our business and was the core reason it was selected above other vendors.
Overall view of tasks for teams across production and projects.

Cons: The CRM component does not fully integrate with the Projects. Once an opportunity has been converted it would be great to automatically trigger Project setup. Retainer functionality does not suit our needs entirely but we have a unique offering.

"I have enjoyed using Ravetree as a Project Management Software."

Pros: What I like most is that you can easily track multiple projects, owners and milestones in a click of a button.

Cons: Sometimes, getting alerts can be difficult. If you miss an email, you may miss an update or a tag in Ravetree. I wish there was a more easily digestible dashboard when you login to review the updates related to your projects.