17 years helping British businesses
choose better software
EVO Payments
What is EVO Payments?
EVO offers a full range of secure, scalable processing solutions for all types of businesses across all points of acceptance:
Online
Mobile
In-Store
Back-Office
Who Uses EVO Payments?
EVO serves SMB and B2B merchants, as well as POS resellers, ISVs, ERP integrators, ISOs and Agents, and eCommerce partners.
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EVO Payments
Reviews of EVO Payments
good service but you should be careful about adding charges
Pros:
easy to integrate with invoice softwares
Cons:
adding charges should be told clearly when it comes to decide using this service
Alternatives Considered:
EVO is a pretty standard credit card processor with no standout features.
Comments: We needed a credit card processor for the POS component of our system and they were tied into Clean Cloud our CRM and POS system. We chose them because of the terminal pricing and the tie-in with our systems.
Pros:
The customer service and onboarding process was excellent. The people were nice, the program for establishing a new account was generous with terminal discounts. The people were just absolutely the friendliest you could hope for.
Cons:
The reports were difficult to navigate and that was after I finally got into the correct website for that information. I was given two different ways to login and one was not helpful at all and after a call the customer service folks got me where I needed to be for the info but the reports were not as robust as we needed.
Owner of the company
Comments: My overall experience with this company was pure disappointment. From start to finish, nothing went right. The customer service was unprofessional, and the quality of the service provided was far below what I expected. I left feeling frustrated and dissatisfied. I would not recommend this business to anyone.
Pros:
I had the worst customer service experience with this company. The staff didn't care about helping customers. They were rude, dismissive, and completely unprofessional. No one seemed interested in answering my questions or providing any assistance. The lack of communication made the whole experience frustrating and disappointing. I would not recommend to no one. -
Cons:
I was really disappointed with both the customer service and the actual service provided by this company. The staff was unhelpful and seemed uninterested in addressing my concerns. To make matters worse, the service itself was subpar and didn't meet my expectations. Overall, it was a very frustrating experience, and I would not recommend them.
Terrible company, unless you want to be bent over daily.
Comments: They were charging me 6.4% of my sales though they told me their system used the lowest rates per card. Then to cancel they charge you $495. Never use this company
Pros:
Nothing, they will screw you every way that they can
Cons:
They were charging me 6.4% of my sales though they told me their system used the lowest rates per card. Then to cancel they charge you $495.
Not for small businesses
Comments: My overall experience is poor. I will not be using EVO Payments again. I do not believe it is an appropriate software for busy small business owners.
Pros:
EVO payments integrated with my invoicing software. There were sometimes glitches where I would have to independently review transactions on the EVO site. But most often, the integration worked well.
Cons:
Where do I start. I began to explore options while our business was down due to COVID. I tried another software that had better rates, very transparent pricing and faster delivery to my bank account. During this time, my fees at EVO were still $139 per month whether I used the service or not. So, after examining EVO for my business, I decided to cancel. Canceling was also a very unnecessary process. I had to call and talk to two different people. Then, I had to wait while they read the contract that I signed. Another 10 minutes and the informed me that I agreed to 2 months notice and if I terminated early I would pay a $250 fee. I opted for the $250 especially planned to charge me $139 monthly anyway. Then I had to write a letter and restate all of this- which I did. I asked for a confirmation by email which of course I have yet to receive.