Quality Driven Software

Quality Driven Software

by Quality Driven Software

Who Uses Quality Driven Software?

Maid Services, Lawn Care Companies, Window Cleaning Companies,Salons,Carpet Cleaning Servies

What Is Quality Driven Software?

Once a service job is complete, you want feedback right? That's Quality Driven Software! Through our app, send an email or text survey to your customer on a beautifully designed template. Once you receive that feedback, our app will tie the job to the employee who performed the work. By having these satisfaction scores tied to the employee, you'll rest MUCH easier knowing who needs a raise & who needs to be fired. Increase customer retention *and* your online reviews - we do that too!

Quality Driven Software Details

Quality Driven Software

https://qualitydrivensoftware.com/

Quality Driven Software Pricing Overview

Quality Driven Software starts at US$9.00/month. Quality Driven Software does not have a free version and does not offer a free trial. See additional pricing details for Quality Driven Software below.

Starting Price

US$9.00/month

Pricing Details

Plans start at $9 a month

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

Online

Quality Driven Software Features

Customer Satisfaction Software
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Quality Driven Software Reviews

Showing 5 of 26 reviews

Overall
4.9/5
Ease of Use
4.9/5
Customer Service
4.9/5
Features
4.8/5
Value for Money
4.9/5

Quality Driven Software has had a very positive impact on my company.

Reviewed on 11/01/2018
Amy B.
Owner
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: This software has kept us informed of our quality on a daily basis and has proven to be a great marketing tool.

Pros: It has improved communication with our customers. We know very quickly if a customer is pleased or if improvements are needed. It has also improved communication with staff members. We can easily identify which staff members are performing at a high level of quality on a consistent basis and where further training may be needed. It has also been a great marketing tool. Potential customers can read real time reviews on our website and many of them have commented on how they were impressed with all of our great reviews.

Cons: Currently, I have to download a list of completed jobs at the end of each day and then upload it to the Quality Driven software in order to send out the surveys. It is my understanding that this process will be eliminated as Quality Driven gains integration capabilities with other software.

Amazing!!!

Reviewed on 20/07/2017
Ashley H.
Owner
Staffing & Recruiting, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Time savings! I used to calculate the reporting data myself since it wasn't offered in Customer Thermometer. Or if a client called in or emailed or texted any feedback there as no way to enter it to include it automatically. Time is the biggest benefit and more accurate #'s for my quality %'s at a glance without all the work.

Pros: It is affordable and by far the best quality control software I have used! I've tried customer thermometer and the features on Launch27 and they don't compare to the reporting abilities QDS has! The reporting is the absolute best! It will tell you the response rate %, you can break it down by client score, technician or field quality control! I love that you can include your field checks of the home along with client feedback! It's amazing!

Cons: The only con I can think of is that they didn't create this software sooner! I used to do my own calculations on my previous software to figure out the same reporting info I can just click with a single button with Quality Driven. It truly is amazing and saved me an enormous amount of time when I made the switch!

Vendor Response

by Quality Driven Software on 20/07/2017

Thank you for your great review Ashley!

Outstanding software and service, highly recommended to anyone wanting to track quality.

Reviewed on 20/07/2017
Tj F.
Owner
Consumer Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I can better see what my customers think of their service on a per-visit basis and which employees/teams need better training faster than before. We can see what areas of our service need the most improvement. Plus, it makes a great way to offer bonuses and other incentives to our employees.

Pros: It's really easy to set up and get started using right away. Quality Driven makes it real easy for customers to give you quick feedback so you always know how things are going and can catch any problems quickly. You'll be able to track how well your employees are doing and address any quality issues before they become major problems. Some of my favorite things about Quality Driven is the ability to customers surveys, run reports, set your "fail" score and receive instant notifications, send customers to your own landing pages, and the ability to push reviews to your website. If you're in the service industry and what a great way to track quality and the performance of your employees, I can't recommend using Quality Driven Software enough!

Cons: The only thing missing (at this time) that I'd like to see is the ability to send surveys via text message. But, with all the improvements they keep making, I'm sure this will be available soon. :)

Vendor Response

by Quality Driven Software on 20/07/2017

Thank you TJ! We appreciate your encouraging words and will keep working hard to make the software help your business be a huge success and rise above your competition!

Very easy to use and navigate.

Reviewed on 20/07/2017
Dawn W.
Owner
Used the Software for: 6-12 months
Reviewer Source 
3/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
2/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Be able to send Quality surveys to our clients

Pros: Very easy to understand how to use it Like being able to see the quality score per cleaning technician for the dates that I put in

Cons: I love everything about. Just wish I could email the client from their comments they've given when they reply from their survey

Vendor Response

by Quality Driven Software on 20/07/2017

Hi Dawn, thank you so much for your review! We will certainly take a look at making that change for you as it completely makes sense! We appreciate your business!

QDS has been a game changer for us! Makes it so easy to track and manage quality and performance!

Reviewed on 19/07/2017
Joanna P.
CEO and Founder
Consumer Services, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Saved money!
Makes it easy to manage performance and quality.
Helps us manage our teams, set goals, and have minimum standards of service.
Helps us act quickly and respond to customer concerns with impressive speed.

Pros: The ease of use and the instant reports makes it possible to see and act on problems.
The employee login allows employees to check their own scores on their devices allowing full transparency on customer feedback.
We used to spend hours calculating quality scores from surveys using bulky software. QDS pays for itself.
This product is a DREAM.
If you are in a service industry you cannot afford to NOT use this.

Cons: There's nothing not to like. The developers are so open to feedback that if you have a great idea on how to make it better, and it makes sense, you'll see it soon on the new release.

Vendor Response

by Quality Driven Software on 20/07/2017

Thank you Joanna! We appreciate you and will keep working hard to continually earn your 5 star review.