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Who Uses Outreach?
Chief Revenue Officer, Chief Sales Officer, SVP/RVP Sales, VP Sales, Sales Director, Sales Manager, Sales Operations, Sales Enablement.
What Is Outreach?
Outreach frees sales teams to focus on what matters: engaging customers.
Our platform enables teams to stand out and connect with prospects and customers in meaningful ways. Outreach brings to light what resonates best, so you can create a playbook for your entire teams success. From startups to enterprises, companies rely on Outreach to simplify the path to predictable revenue.
Outreach Details
Outreach
https://outreach.io/
Founded 2014
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CRM Software
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- Task Management
- Territory Management
- Third Party Integrations
- Workflow Management
Contact Management Software
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- Data Import/Export
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- Email Management
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- Email Templates
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- Lead Capture
- Lead Distribution
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- Opportunity Management
- Pipeline Management
- Pipeline Reports
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- Role-Based Permissions
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Inside Sales Software
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Lead Management Software
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- Activity Tracking
- Alerts/Notifications
- CRM
- Calendar Management
- Campaign Analytics
- Campaign Management
- Contact Database
- Contact Management
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- Email Marketing
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- Lead Capture
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- Opportunity Management
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- Pipeline Reports
- Prospecting Tools
- Real Time Data
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- Reminders
- Reporting & Statistics
- Sales Forecasting
- Sales Reports
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- Source Tracking
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- Third Party Integrations
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Predictive Dialer Software
- API
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- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- Automatic Lead Distribution
- CRM
- Call Centre Management
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- Call Scripting
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- Predictive Dialer
- Progressive Dialer
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- Real Time Data
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- Reporting & Statistics
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- Text to Speech
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Predictive Lead Scoring Software
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- CRM
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- Multiple Scoring Models
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- Predictive Analytics
- Prioritisation
- Process/Workflow Automation
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- Real Time Data
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- Search/Filter
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- Third Party Integrations
- Web Forms
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Sales Content Management Software
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- For Sales Teams/Organizations
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- Lead Capture
- Lead Management
- Lead Nurturing
- Lead Qualification
- Meeting Management
- Microsoft Outlook Integration
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- Personalisation
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- Sales Onboarding & Training
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Sales Enablement Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- Calendar Management
- Campaign Management
- Collaboration Tools
- Contact Database
- Contact Management
- Content Delivery
- Content Management
- Customisable Branding
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Document Management
- Document Storage
- Drag & Drop
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- Email Templates
- Engagement Tracking
- For Sales Teams/Organizations
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- Presentation Tools
- Prioritisation
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- Real Time Data
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- Reporting & Statistics
- Sales Onboarding & Training
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- Task Management
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- Third Party Integrations
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Sales Engagement Platform Software
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- For Sales Teams/Organizations
- Lead Generation
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- Strategic Planning
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Sales Force Automation Software
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- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- Calendar Management
- Call Management
- Campaign Management
- Channel Management
- Commission Management
- Contact Database
- Contact Management
- Contract/License Management
- Customer Database
- Customer Segmentation
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Data Import/Export
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Field Sales Management
- Forecasting
- Lead Capture
- Lead Generation
- Lead Management
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- Opportunity Management
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Proposal Generation
- Real Time Data
- Real Time Reporting
- Referral Tracking
- Reminders
- Reporting & Statistics
- Sales Activity Management
- Sales Automation
- Sales Forecasting
- Sales Reports
- Sales Trend Analysis
- Task Management
- Territory Management
- Third Party Integrations
- Workflow Management
Outreach Alternatives
More Outreach alternatives
Outreach Reviews for UK Users
Read all reviewsOverall rating
Average score
Florence B.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
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Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 21/01/2021
"Made our SDRs way more productive"
Comments: Great experience. Smooth during the sales cycle. Connects well to other solutions, pulling in key data on prospects. Product roadmap is also exciting (i.e. prospect insights and intelligence improving over time with AI insights).
Pros: We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level. Outreach has enabled our SDRs to stop wasting time context switching between loads of tabs and focus on prospecting, maximizing their time prospecting. I am a big fan of Outreach!
Cons: It would be great if it were simple to include a profile picture without the weird needing to have an avatar process on another platform.
- Reviewer Source
- Reviewed on 21/01/2021
Nate E.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 31/01/2021
"Best sales sequencing tool on the market, hands down"
Comments: Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology. I save so much time on my prospecting and it holds me accountable. The reports on your progress are easy and when I work with my SDR multi-threading into an account, we can see each other's activity so we don't overlap.
Pros: At first, Outreach can look a bit overwhelming, but once you get through some early training, it will become second nature and best friend for prospecting. We also use Outreach as our dialer. What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC. I'm also a big fan of using Snippets which is a great way to create short sentences or data that you want to include in emails, while not going overboard on boring templates.
Cons: Not much, other than there's a lot going on. There are account and prospect views that you can build reports on top of that I really never use, but I'm sure could be useful. If you can focus on core functionality, then it's really quite easy to use.
- Reviewer Source
- Reviewed on 31/01/2021
Yael S.
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Overall Rating5 /5
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Ease of Use4 /5
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Features & Functionality4 /5
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Customer SupportUnrated
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Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 15/07/2021
"Live in Outreach for my day to day prospect management and outreach"
Comments: Overall, Outreach helps streamline my day to day outreach, gives me great tools for building and executing messaging, and allows for visibility across our team and sales org.
Pros: Task management and sending emails / completing tasks from the platform is extremely helpful. I know exactly where to start each day. The Salesforce integration is also extremely helpful.
Cons: Unfortunately our Salesforce integration is not always optimal and syncing sometimes fails (so some leads show in different stages on Outreach vs. Salesforce). Additionally, it is sometimes hard to filter and build lists based on specific criteria and I need to do this in Salesforce and then manually select the prospects I want to reach out to in Outreach.
Vendor Response
by Outreach on 16/07/2021
Hi Yael, thanks for your great review and feedback! We'll be sure to flag this for our product team regarding ease of use with building prospect lists.
If you haven't already, you can also reach out to your Outreach CSM to see if there are some creative solutions to help in the meantime!
- Reviewer Source
- Reviewed on 15/07/2021
Brenda T.
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Overall Rating2 /5
-
Ease of Use4 /5
-
Features & Functionality2 /5
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Customer Support1 /5
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Value for Money1 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 08/07/2019
"Use of Outreach and support"
Comments: Tired of being lied to, ignored, and being told the issues are ours when they aren't. It's just one horrible mess after another. I get having growing pain for a company but your's seems to not be anywhere ready for widespread use! And learn to treat your customer's better. They are your bread and butter!
Pros: It's pretty easy to use and figure out. Not much help is needed to make it work.
Cons: Quality and support! Outreach experiences issues regularly. There's always something wrong with it. What's worse is when you put in a support ticket, they always give you some generic issue that its on the customer's side. That's not the case! You then later find out that they lied and are exeriencing an outage. Then you ask repeatedly for a call back because your manager is upset with them and they can't bother to do that! They won't even acknowledge your request!
- Reviewer Source
- Reviewed on 08/07/2019
Verified Reviewer
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Overall Rating5 /5
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Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer SupportUnrated
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Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 31/03/2021
"Outreach for Sales & Marketing"
Comments: Great experience per my previous comments on ease of use and functionality. I love snippets and personalization features!
Pros: We used to use groove and outreach is a huge improvement. It is very easy to set-up sequences with personalization, linked content from highspot or direct url, and create snippets for dropping in different images or content features. I am able to set-up sequences for sales to support marketing programs and craft message and content used. I can look at reporting metrics within the sequence to see who is using, how many contacts are active/pending/paused and draw conclusions on effectiveness of the messaging.
Cons: I only create sequences for sales versus actually sending them, but I think there was some confusion on how to add contacts or to make them active in one sequence over another. We use contact list views in Salesforce to add contacts, which seems to work but not sure if there is another way that is less manual than building out the list views- like linking to campaign?
- Reviewer Source
- Reviewed on 31/03/2021
