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Inbenta
Inbenta Overview:
What is Inbenta?
Inbenta is a one-of-a-kind Conversational AI Platform that helps organizations of 500+ employees automate personalized interactions at scale with their customers.
Offering 360º conversational experiences across all channels becomes easy with its 4 modules that power search, chat, knowledge, and voice solutions.
Due to its patented Natural Language Processing (NLP) technology, available in +35 languages, no previous data training is needed, and it can be up and running in a matter of days.
Who Uses Inbenta?
We help Customer Service, HR, Sales and Marketing teams in the following industries:
- Banking
- Telecommunications
- eCommerce & retail
- Travel & Airlines
- Insurance
- Utilities
Where can Inbenta be deployed?
Cloud-based
On-premise
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Starting Price
US$4,000.00
Per User, Per Month
Free trial
About the vendor
- Inbenta
- Located in Foster City, US
- Founded in 2005
Inbenta support
- Phone Support
- Chat
Countries available
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Australia, Brazil, Canada, China, France
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Australia
- Brazil
- Canada
- China
- France
- Germany
- Japan
- Mexico
- United Kingdom
- United States
Languages
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Danish, Dutch, English, Finnish, French
Languages
Languages that the product is available in.
- Danish
- Dutch
- English
- Finnish
- French
- German
- Italian
- Japanese
- Korean
- Norwegian
- Portuguese
- Russian
- Spanish
- Swedish
- Traditional Chinese
- Turkish
Features of Inbenta
Other great alternatives to Inbenta
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Top rated features
Real-time Consumer-facing Chat
Support Ticket Management
Top rated features
Communication Management
Real-Time Monitoring
Top rated features
Call Logging
Call Recording
Top rated features
Live Chat
Real-time Consumer-facing Chat
Top rated features
Call Centre Management
Client Management
Top rated features
Content Management
Reporting/Analytics
Top rated features
Alerts/Escalation
Interaction Tracking
Top rated features
Knowledge Base Management
Ticket Management
Top rated features
Activity Dashboard
Client Management
Capterra verified reviews for Inbenta
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Overall rating
Based on 13 reviews
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Verified Reviewer
Verified LinkedIn User
Utilities, Self Employed
Used the Software for: 1-5 months
"I like it because it's very easy to use"
11 January 2023
I describe my experience with ibenta being a very easy to use application and I use it daily and recommend it to many
Pros:
I like the ease of use and without many difficulties
Cons:
the ibenta app should have more functions and be free to reach more users
Reviewer Source
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Tina
Manager, Membership Services in US
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 1-5 months
"I highly recommend Inbenta to improve your customer experience"
9 December 2021
The Inbenta team is wonderful to work with. They do a lot of hand holding when needed while also providing the tools to get the system up an running on your own. I especially appreciated their working directly with our integration team. They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent.
Pros:
The Inbenta software platform has everything you need to improve your customer experience. We were looking for a software company that provided a chatbot to answer the most common questions asked by our customers. We wanted to lighten the load of our customer service staff who spent a lot of time answering the same routine questions multiple times a day. Inbenta provided a solution to that problem with an AI chatbot and messenger that gave us that and more. The chatbot handles the common questions in a Q & A prompt based system according to customer input and also provide a more "human like" dialogue response system. What's extremely useful is that the customer doesn't get "stuck" with just interacting with the bot. Due to different ways a person may ask a question, their specific needs or language barriers, the bot can also escalate to a human representative, which allows our customer service staff to take over whenever needed. This is definitely a win-win. Our staff handles the more non-routine questions and our customers get responses to their more general questions quickly and efficiently.
Cons:
The software definitely has a learning curve, but it has so many well built features it is completely understandible.
Reviewer Source
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Vanessa
Associate Manager, Digital Content in US
Leisure, Travel & Tourism, 10,000+ Employees
Used the Software for: 1+ year
"Useful AI Chatbot and Live Chat Integration"
2 December 2021
Overall, we've had great success with the Inbenta chatbot. By providing basic answers to common user questions, it has freed up our call center agents to handle more complex inquiries and transactions.
Pros:
The Inbenta chatbot has been an incredibly helpful tool for our platform. It's allowed us to communicate easily with our customers, providing fast responses to common questions that may have otherwise been calls made to our contact center. The natural language capabilities made it easy to set up, and the linguistic tuning allows us to optimize as much or as little as we need. The lexicon is also very helpful, because there's less work for our team when adding modals and we can pull from that extensive library of terms. We also integrated the automated chatbot with our live chat software, and that has worked pretty well for our team, and the agents have found it easy to use.
Cons:
For the most part, Inbenta is easy to implement and use. There could be some backend enhancements to make features more convenient. For example, we would love the ability to publish one or two pieces of content, rather than publishing the entire knowledge base. This would allow for updates to be made more quickly in real time, but also let us continue editing other intents without the fear that they'll be published live before they're ready.
Reviewer Source
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David
Support Manager in US
Computer Software, 51–200 Employees
Used the Software for: 1+ year
"Excellent Chatbot and AI Solution"
3 December 2021
Overall I've had an excellent experience with Inbenta and the Customer Service. They're always available and haven't ever left me hanging.
Pros:
Implementation was very easy and straight forward and management after implementation has been a breeze.
Cons:
The GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when.
Reviewer Source
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Johan
Product Owner - Contact Centre Technology in Australia
Food & Beverages, 10,000+ Employees
Used the Software for: 2+ years
"Inbenta in the Retail Market"
30 October 2020
AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone call / email away.
With Support within our timezone - we can have face to face support contact
With Support within our timezone - we can have face to face support contact
Pros:
Integration into our system was seamless, and ease of use - easy to train staff
Cons:
We have nothing to report on in this segment - we are truly happy with the product, its business value and the business case was an easy sell.
Reviewer Source
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Inbenta Response
13 January 2021
We really appreciate the time and effort you took to review our products and services Johan. We're happy to know that you're fully satisfied with us!
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