15 years helping British businesses
choose better software

What is Inbenta?

Inbenta Messenger is an omnichannel ticketing and live chat solution that converts all social media, website, and email contacts into a manageable queue.

This helps agents handle tickets effortlessly from a single platform.

Additionally, with its AI technology, it is able to smartly prioritize cases and suggest content in real-time to help agents answer questions in a single click. This reduces waiting and average handling times, leading to overall better customer service.

Who Uses Inbenta?

We help Customer Service, HR, Sales and Marketing teams in the following industries: - Banking - Telecommunications - eCommerce & retail - Travel & Airlines - Insurance - Utilities

Inbenta Software - Inbenta Messenger Livechat Monitoring
Inbenta Software - Inbenta Messenger Livechat Dashboard

Not sure about Inbenta? Compare with a popular alternative

Inbenta

Inbenta

4.7 (13)
US$4,000.00
Free version
Free trial
64
6
4.5 (13)
4.9 (13)
4.8 (13)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$39.00
month
Free version
Free trial
171
41
4.4 (1,052)
4.0 (1,052)
4.3 (1,052)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Inbenta

Intercom
Top rated features
Chat/Messaging
Live Chat
Real-time Consumer-facing Chat
Chatter
Top rated features
Chat/Messaging
Content Management
File Sharing
Talla
Top rated features
Chatbot
Machine Learning
Reporting/Analytics
Microsoft Outlook
Top rated features
Archiving & Retention
Email Monitoring
Inbox Management
Smart Tribune
Top rated features
No features have been rated by reviewers for this product.
Replicant
Top rated features
AI/Machine Learning
Computer Telephony Integration
Natural Language Processing
Centralpoint
Top rated features
No features have been rated by reviewers for this product.
Enterprise Bot
Top rated features
Code-free Development
Email Monitoring
Natural Language Processing
Tiledesk
Top rated features
Live Chat
Real-Time Notifications
Reporting/Analytics

Reviews of Inbenta

Average score

Overall
4.7
Ease of Use
4.5
Customer Service
4.8
Features
4.6
Value for Money
4.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
69%
4
31%
Verified Reviewer
Verified LinkedIn User
Utilities, Self Employed
Used the Software for: 1-5 months
Reviewer Source

I like it because it's very easy to use

5.0 last year

Comments: I describe my experience with ibenta being a very easy to use application and I use it daily and recommend it to many

Pros:

I like the ease of use and without many difficulties

Cons:

the ibenta app should have more functions and be free to reach more users

Tina
Manager, Membership Services in US
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

I highly recommend Inbenta to improve your customer experience

5.0 2 years ago

Comments: The Inbenta team is wonderful to work with. They do a lot of hand holding when needed while also providing the tools to get the system up an running on your own. I especially appreciated their working directly with our integration team. They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent.

Pros:

The Inbenta software platform has everything you need to improve your customer experience. We were looking for a software company that provided a chatbot to answer the most common questions asked by our customers. We wanted to lighten the load of our customer service staff who spent a lot of time answering the same routine questions multiple times a day. Inbenta provided a solution to that problem with an AI chatbot and messenger that gave us that and more. The chatbot handles the common questions in a Q & A prompt based system according to customer input and also provide a more "human like" dialogue response system. What's extremely useful is that the customer doesn't get "stuck" with just interacting with the bot. Due to different ways a person may ask a question, their specific needs or language barriers, the bot can also escalate to a human representative, which allows our customer service staff to take over whenever needed. This is definitely a win-win. Our staff handles the more non-routine questions and our customers get responses to their more general questions quickly and efficiently.

Cons:

The software definitely has a learning curve, but it has so many well built features it is completely understandible.

Vanessa
Associate Manager, Digital Content in US
Leisure, Travel & Tourism, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Useful AI Chatbot and Live Chat Integration

4.0 2 years ago

Comments: Overall, we've had great success with the Inbenta chatbot. By providing basic answers to common user questions, it has freed up our call center agents to handle more complex inquiries and transactions.

Pros:

The Inbenta chatbot has been an incredibly helpful tool for our platform. It's allowed us to communicate easily with our customers, providing fast responses to common questions that may have otherwise been calls made to our contact center. The natural language capabilities made it easy to set up, and the linguistic tuning allows us to optimize as much or as little as we need. The lexicon is also very helpful, because there's less work for our team when adding modals and we can pull from that extensive library of terms. We also integrated the automated chatbot with our live chat software, and that has worked pretty well for our team, and the agents have found it easy to use.

Cons:

For the most part, Inbenta is easy to implement and use. There could be some backend enhancements to make features more convenient. For example, we would love the ability to publish one or two pieces of content, rather than publishing the entire knowledge base. This would allow for updates to be made more quickly in real time, but also let us continue editing other intents without the fear that they'll be published live before they're ready.

David
Support Manager in US
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Excellent Chatbot and AI Solution

5.0 2 years ago

Comments: Overall I've had an excellent experience with Inbenta and the Customer Service. They're always available and haven't ever left me hanging.

Pros:

Implementation was very easy and straight forward and management after implementation has been a breeze.

Cons:

The GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when.

Johan
Product Owner - Contact Centre Technology in Australia
Food & Beverages, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Inbenta in the Retail Market

5.0 4 years ago

Comments: AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone call / email away.
With Support within our timezone - we can have face to face support contact

Pros:

Integration into our system was seamless, and ease of use - easy to train staff

Cons:

We have nothing to report on in this segment - we are truly happy with the product, its business value and the business case was an easy sell.

Inbenta Response

3 years ago

We really appreciate the time and effort you took to review our products and services Johan. We're happy to know that you're fully satisfied with us!