Who Uses This Software?

Online sales and distribution management for all types of properties including individual hotels, chains, hostels, villas and bnbs. Includes website, booking engine, channel manager and more features.

Average Ratings

24 reviews
  • Overall 3.5 / 5
  • Ease of Use 3.5 / 5
  • Customer Service 3.5 / 5
  • Features 3.5 / 5
  • Value for Money 3.5 / 5

Product Details

  • Starting Price US$9.95/month
  • Pricing Details Commission based plan - 1% / (min. $9.95 per month)
  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • HotelRunner
  • http://hotelrunner.com/
  • Founded 2011

About HotelRunner

HotelRunner is a freemium, cloud-based online sales, digital marketing and channel management platform that assists hotels and travel agencies tailor, streamline, and improve their online outreach.

HotelRunner helps hotels and travel agencies transition from off to online through state-of-the-art technology. It helps to create innovative sales channels, improve international brand recognition, reach more customers, and boost profits.

HotelRunner Features

  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking

HotelRunner Most Helpful Reviews

Good value for m but still much to do

Reviewed on 03/12/2018
Admir A.
Owner/Manager
Leisure, Travel & Tourism, Self Employed
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: As Im using this program almost 2 years, I can say that for small accommodations like it is GH Pasha***, can be more then sutisfied. We could connect with almost every OTAs that we need and very simple program to use. Maybe some video of how to use would be great

Cons: There are some features that need to be finished and improved like types of discount that do not work properly, oldfashioned web site templates and some features connected with it like sharing on social networks discount does not work or some link that will lead on Book NOW point. Also up to my opinion is deffenetly metter that HR will suggest you the best OTAs for your business as well as some other features that will lead to better sutisfying customer needs and you have them a lot ;)... just let them know better.

Vendor Response

by HotelRunner on 25/12/2018

Thank you Admir for your kind words and recommendation! We are working on a introduction video which will show you the best and easiest way to use HotelRunner.

Very easy to use. Connects us to world

Reviewed on 03/12/2018
Erdem D.
Skipper
Hospitality, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: As dundar thermal we have been using Hotelrunner for last 5 years.
It is very easy to update availability.
Support team is very helpful and always answering our requests promptly.
It is a great pleasure to work with them

Cons: easy and fast to update availability at all the sites.

Vendor Response

by HotelRunner on 25/12/2018

Thank you Erdem, we are glad to be working with Dundar Thermal for the past 5 years also!

Strongly recommended

Reviewed on 11/03/2019
Tuna P.
Hotel Manager
Hospitality, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Above all, as every successful business, best thing with Hotelrunner is, people. Caring, focused and intelligent employees they have! Special thanks to the support team for their endless support!

Pros: Hotelrunner is a comprehensive, up to date and user friendly tool, supported by a caring team of customer representatives. As a small hotel manager it is reassuring to feel the collaboration of Hotelrunner all the time.

Cons: It can sometimes be puzzling to navigate between different pages and some options can be a little bit hard to getting used to.

Awesome Support

Reviewed on 11/03/2019
Colleen R.
Owner
Hospitality, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: They have really helped us sell our rooms with the Turkish channels that are free to us in their system.

Pros: I love their support chat system which is so easy in English (I am based in Turkey, so that is a wonderful plus). I love the fact that linkage to the channels is fast and under my control. I also love their app which allows me to update availability at any time.

Cons: I wish there was a page where I could see availiability for all rooms over the month.

One of the best

Reviewed on 09/12/2018
Gokhan E.
Manager
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: saving us time on sending prices/avalibility more than 20 OTAs

Pros: ease of integration of OTAs. reservation motor embeded to our own website.

Cons: sending bulk prices to OTAs as bulk, some of the avalibity menus

Vendor Response

by HotelRunner on 25/12/2018

Thanks Gokhan, it's always our pleasure to be able to connect our customers with their desired OTAs and more!

Read More Reviews