HotelRunner

HotelRunner

by HotelRunner

Who Uses HotelRunner?

Online sales and distribution management for all types of properties including individual hotels, chains, hostels, villas and bnbs. Includes website, booking engine, channel manager and more features.

What Is HotelRunner?

HotelRunner is a freemium, cloud-based online sales, digital marketing and channel management platform that assists hotels and travel agencies tailor, streamline, and improve their online outreach.

HotelRunner helps hotels and travel agencies transition from off to online through state-of-the-art technology. It helps to create innovative sales channels, improve international brand recognition, reach more customers, and boost profits.

HotelRunner Details

HotelRunner

http://hotelrunner.com/

Founded 2011

HotelRunner Pricing Overview

HotelRunner has a free version and offers a free trial. HotelRunner paid version starts at US$9.95/month.

Starting Price

US$9.95/month

Pricing Details

Commission based plan - 1% / (min. $9.95 per month)

Free Version

Yes

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

HotelRunner Features

Channel Management Software
Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

HotelRunner Reviews for UK Users

Showing 5 of 25 reviews

Overall
4.1/5
Ease of Use
4.1/5
Customer Service
4.1/5
Features
4.1/5
Value for Money
4.1/5
Erdem D.
Skipper
Hospitality, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 03/12/2018

"Very easy to use. Connects us to world"

Pros: As dundar thermal we have been using Hotelrunner for last 5 years.
It is very easy to update availability.
Support team is very helpful and always answering our requests promptly.
It is a great pleasure to work with them

Cons: easy and fast to update availability at all the sites.

Vendor Response

by HotelRunner on 25/12/2018

Thank you Erdem, we are glad to be working with Dundar Thermal for the past 5 years also!

  • Reviewer Source 
  • Reviewed on 03/12/2018
Admir A.
Owner/Manager
Leisure, Travel & Tourism, Self Employed
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 03/12/2018

"Good value for m but still much to do"

Pros: As Im using this program almost 2 years, I can say that for small accommodations like it is GH Pasha***, can be more then sutisfied. We could connect with almost every OTAs that we need and very simple program to use. Maybe some video of how to use would be great

Cons: There are some features that need to be finished and improved like types of discount that do not work properly, oldfashioned web site templates and some features connected with it like sharing on social networks discount does not work or some link that will lead on Book NOW point. Also up to my opinion is deffenetly metter that HR will suggest you the best OTAs for your business as well as some other features that will lead to better sutisfying customer needs and you have them a lot ;)... just let them know better.

Vendor Response

by HotelRunner on 25/12/2018

Thank you Admir for your kind words and recommendation! We are working on a introduction video which will show you the best and easiest way to use HotelRunner.

  • Reviewer Source 
  • Reviewed on 03/12/2018
Randy S.
owner
Used the Software for: 1-5 months
  • Overall Rating
    1/5
  • Ease of Use
    1/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 16/05/2017

"a complete waste of time"

Pros: nothing, this did not do anything that is advertised, or that they specifically told me that they could do

Cons: Hotel runner has been a HUGE waste of time for me. I asked if I could just manage availability and you said yes (below) You can choose to manage your availabilities only via HotelRunner, all you need to do is select accordingly during OTA integration. But also we can adjust to each channel the rates you are sending accordingly as well. But then that wouldn't work My minimum nights stay from wix did not transfer, and because of that we have received a number of reservations for less than our minimum night stay. The support has been very slow or nonexistent, which I expressed concern about (given the time difference). I tried to ask all of the questions I could (issues I had in the past) and basically, I spent a week trying to set this up, waiting for support, reblocking and changing reservations for nothing.

Vendor Response

by HotelRunner on 20/11/2018

Hi Randy,

If you could please contact me directly at [email protected], I would like to speak with you and get everything figured out.

  • Reviewer Source 
  • Reviewed on 16/05/2017
Asim T.
General Manager
Hospitality, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 01/11/2019

"quick support, fast synchronization."

Comments: powerful booking engine, quick updates , smooth interface. quick and successful updates for room availability and pricing

Pros: I am able to connect to all my channels, plus other useful features for our hotel

Cons: every things are okey. Maybe, you can develop front end.

Vendor Response

by HotelRunner on 02/12/2019

Thank you Asim for taking the time to leave a review. We are happy to hear that you have been able to connect to all your channels and are enjoying are other features!

  • Reviewer Source 
  • Reviewed on 01/11/2019
Tuna P.
Hotel Manager
Hospitality, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 11/03/2019

"Strongly recommended"

Comments: Above all, as every successful business, best thing with Hotelrunner is, people. Caring, focused and intelligent employees they have! Special thanks to the support team for their endless support!

Pros: Hotelrunner is a comprehensive, up to date and user friendly tool, supported by a caring team of customer representatives. As a small hotel manager it is reassuring to feel the collaboration of Hotelrunner all the time.

Cons: It can sometimes be puzzling to navigate between different pages and some options can be a little bit hard to getting used to.

  • Reviewer Source 
  • Reviewed on 11/03/2019