Who Uses This Software?

Cloudbeds is designed to improve the lives of independent property owners including, but not limited to, hotels, hostels, bed and breakfasts, inns, vacation rentals, apartments, campgrounds and more.

Average Ratings

147 reviews
  • Overall 4.6 / 5
  • Ease of Use 4.6 / 5
  • Customer Service 4.4 / 5
  • Features 4.4 / 5
  • Value for Money 4.5 / 5

Product Details

  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Online

Vendor Details

  • Cloudbeds
  • https://www.cloudbeds.com/
  • Founded 2012

About Cloudbeds

Cloudbeds is an easy-to-use hospitality management suite that offers hoteliers and hosts a centralized solution to help run their property simply and effectively. With Cloudbeds, you have one login, one system that is always in sync. Our suite includes a PMS, Booking Engine, Channel Manager with 300+ connections, Revenue Management Tool, and Payments. Trusted by thousands of hosts in over 148 countries, our solution helps our clients achieve more reservations and happier guests.

Cloudbeds Features

  • Campaign Management
  • Channel Analytics
  • Incentive Management
  • Inventory Control
  • Lead Management
  • Opportunity Management
  • Order Management
  • Partner Management
  • Product Management
  • Reseller Management
  • Built-in Accounting
  • CRM
  • Catering
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Cash Drawer Management
  • Dorms
  • Employee Management
  • GDS / OTA Integration
  • Housekeeping Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Price Optimisation
  • Private Rooms
  • Reputation Management
  • Reservations Management
  • Inventory Management
  • Kill Switch
  • Promotions Management
  • Rate Management
  • Reservations Management
  • Restriction Management
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking

Cloudbeds Most Helpful Reviews

Smooth transition, excellent functionality

Reviewed on 29/10/2019
Anthony W.
Owner
Hospitality, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: From beginning to end, it was relatively easy. Stressful at times, until I fully understood. I actually prefer managing hands on the entire transition. That ensured I understood exactly how things work, and put it on me to complete the transition in a quality manner. Along the way, Cloudbeds support was extremely responsive and helpful when I got stuck (which was rarely). Once we went live, the system performed exactly as desired. I couldn't be happier with it.

Pros: Pretty much everything. While the structure differed from our previous system, once I understood how it was organized, it was easy to use and functioned flawlessly. Every time I needed to do something, the capability was there. Now it's all routine. I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system. Now I could lose power, internet, and we are still functional on any device I can get internet access. The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant. Upgrading from out old system to this capability pays for it monthly, based on additional bookings and mistake-free credit card processing.

Cons: I would be nit picking, and even then, I can't think of anything to mention. The two security items that were a nuisance my partner fixed within the application, resolving that slight annoyance. There is functionality I would use on occasion if I was willing to pay up for the subscription, but that's on me. It's there if I ever think it worthwhile. Even at the lowest level, I am perfectly happy.

Great All in One Solution - PMS + Channel Manager + Booking Engine

Reviewed on 21/10/2019
Jessica L.
General Manager
Hospitality, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall we are very happy with Cloudbeds. It's a software you can trust. We were worried at the beginning since we were used working with local servers, but we are very happy about the decision we took to switch to a cloudbased system.

Pros: One of the biggest Pros is that we don't have to use any 3rd party software anymore. It all works perfectly together and we are happy that we don't have to switch between different solutions for our daily workflow.
It gives us full control over the business and a great overview of our daily operations. Since we started with Cloudbeds we increased our direct bookings and our revenue. Great software which we totally recommend for others.

Cons: Not available in German language.
We would love to work with a Mobile App.
No Accounting integration - we have to export all the data and upload it into our accounting software.

The comfort of a hotel and the adventure of a camping

Reviewed on 24/10/2019
Alfredo V.
Revenue Manager
Hospitality, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it. This software is getting better every month!

Pros: Easy onboarding.
Simple to train our staff and new team members.
Great connectivity with channels.
27/7 Support

Cons: We would love to see more integrations in the future.
A mobile App would be amazing.

Easy to Use All in One Property Management Software

Reviewed on 17/10/2019
Magaly G.
Property Manager
Hospitality, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We are very happy with the software - it gives us exactly what we need and the results are excellent.
Great Support and very helpful when it comes to problems.

Pros: Excellent channel management - since we are working with Cloudbeds we never had an overbooking. It's fast and reliable. Easy to Use Calendar - you can move reservations with one click. Payment Processing is automatized and connected with Stripe. We also automatized our Welcome and Goodbye Emails with Cloudbeds - increased our Guest Experience.

Cons: Invoicing could be more customizable - we currently use another software for accounting and invoicing. A Mobile App would be super helpful to have it on our phone - it's mobile responsive but it's not very user-friendly.

Reliable & Affordable PMS

Reviewed on 26/10/2019
Shinta M.
Reservation Manager
Hospitality, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Maintaining the property has never been so easy since we've used CloudBeds. We've expanded from 21 rooms at the beginning to a fully-functional 30 rooms resort.

Pros: CloudBeds has complete features that helps us grow our business for the last two years. They have provided excellent support from time to time. Our business have expanded ever since.

Cons: When they're updating the software in the mid of the busy hours.

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