15 years helping British businesses
choose better software

What is Cloudbeds?

Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics. Founded in 2012, Cloudbeds has been named a top PMS, Hotel Management System and Channel Manager (2021-2024) by Hotel Tech Report, World’s Best Hotel PMS Solutions Provider (2022) by World Travel Awards, and recognized in Deloitte’s Technology Fast 500 in 2023.

Who Uses Cloudbeds?

Cloudbeds is designed to improve the lives of independent property owners including, but not limited to, hotels, hostels, bed and breakfasts, inns, vacation rentals, apartments, campgrounds and more.

Where can Cloudbeds be deployed?

Cloud-based
On-premise

About the vendor

  • Cloudbeds
  • Located in San Diego, US
  • Founded in 2012

Cloudbeds support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Albania, Argentina, Aruba, Australia, Austria and 51 others

Languages

English, Portuguese, Spanish

Cloudbeds pricing

Starting Price:

Not provided by vendor
  • No free trial
  • No free version

Cloudbeds does not have a free version and does not offer a free trial.

Pricing plans

About the vendor

  • Cloudbeds
  • Located in San Diego, US
  • Founded in 2012

Cloudbeds support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Albania, Argentina, Aruba, Australia, Austria and 51 others

Languages

English, Portuguese, Spanish

Cloudbeds videos and images

Cloudbeds Software - Manage your entire property from an easy-to-use interface.
Cloudbeds Software - Capture direct bookings with a commission-free mobile-friendly booking engine.
Cloudbeds Software - Effortlessly manage rates and available across all of your distribution channels.
View 4 more
Cloudbeds video
Cloudbeds Software - Manage your entire property from an easy-to-use interface.
Cloudbeds Software - Capture direct bookings with a commission-free mobile-friendly booking engine.
Cloudbeds Software - Effortlessly manage rates and available across all of your distribution channels.

Features of Cloudbeds

  • Activity Dashboard
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Campaign Management
  • Channel Analytics
  • Channel Management
  • Customer Support
  • Dynamic Pricing
  • For Hostel/Dorm Managers
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Experience Management
  • Housekeeping Management
  • Incentive Management
  • Inventory Control
  • Inventory Management
  • Marketing Automation
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Online Booking
  • Order Management
  • Partner Management
  • Payment Processing
  • Performance Metrics
  • Pipeline Management
  • Point of Sale (POS)
  • Promotions Management
  • Rate Management
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Revenue Management
  • Room Inventory
  • Third-Party Integrations

Alternatives to Cloudbeds

All-round cloud hotel PMS that adds unique digital guest self-service to high-end front desk, booking engine, channel manager and POS Learn more about Clock PMS
Increase you online Revenue with a High performance Channel manager for operators of Hotels, B&Bs, Motels, Apartments and Resorts.
The leading hospitality technology platform for short-term rental businesses with 4+ listings. Learn more about Guesty
Optimize the management of check-in, check-out, cleaning and other tasks.
WebRezPro cloud PMS streamlines operations and maximizes revenue while providing industry-best data security for all property types.
With Lodgify you can build a vacation rental website, receive direct bookings, and manage all your reservations from one place.
Suite of Front/Help Desk Productivity Tools for small to medium sized businesses.
Octorate is the easy-to-use All-in-One Cloud Management System for Hotels, B&Bs, and Vacation Rentals.
Fully integrated property management system technology to help hoteliers manage their hospitality business efficiently and profitably.

Reviews of Cloudbeds

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.1
Features
4.2
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Shen
Shen
Director in Malaysia
Verified LinkedIn User
Hospitality, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Overall recommended but hope you can make some improvements

5.0 5 years ago

Pros:

the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

Cons:

the Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

Larry
Operations Manager in Singapore
Hospitality, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Choosing Cloudbeds as the HMS to migrate from our old HMS

4.0 2 years ago

Comments: I think i have already given that in my first feedback.

Pros:

First of all, it was a pleasant experience to engage with the first line officers from cloudbeds, IE the sales staff. The meeting was useful and concise. Most of my relevant concerns were handled. Those that weren't were handled by the appropriate technical colleague. The migration was smooth although anyone who intents to perform all the data migration should get ready for a lot of work as the data might not be imported accurately albeit its not a major concern. The part that i was most impressed with Cloudbeds would be the dashboard and the calender. From these 2 functions its easy to have a clear view of the check ins, out, as well as the occupancy. Of course there are more sub functions equally useful from the calender. Another equally cool feature i'd have to say is the integration with a large pool of vendors to expand the basic HMS and cater it specifically to each hotel's operation. For us, we integrated Cloudbeds with Assa Abloy's NFC enabled door lock, a Mobile Check in aplication which allows our guests to check in wthout accessing our front desk. This frees up our front desk staff and they have time to perform other tasks! Guest can safely access their room with their mobile device.

Cons:

Like any software or application, there are always ways and functions to improve. I was rather disappointed after we have rolled out LIVE with Cloudbeds only to discover that the functions of its REPORTS ( this also include guests folios) are not as comprehensive or flexible as we initially thought. There were also a couple of times when all our front desk terminals were not accesible and was later confirmed by Cloudbeds support personnel that they had some technical issues and needed some time to rectify the situation. (Fortunately it took less than 3 hours). And to be fair, since we've gone LIVE with Cloudbeds, it happened only twice. The other issue is the lag, sometime my staff will complain to me that it can take more than 2-3 mins to load a page.

Alternatives Considered: OPERA Cloud Property Management

Reasons for Switching to Cloudbeds: Most of the products nowadays are cloud enabled and has similar functions, For me to decide on Cloudbeds, the key issues are definitely its cost competitiveness, scalability, expandability as well as the friendly support helpddesk!

Cloudbeds Response

2 years ago

Thank you for sharing such a fantastic review, Larry. We have thoroughly enjoyed reading your comments and are thrilled by the positive feedback - this shows that we are able to meet expectations and are happy to continuously serve our loyal customers. Your voice and opinion matter most and we appreciate receiving your views of the system and experience so far, which helps us understand what we are doing right while finding the areas for improvement. In addition to that, we're happy that our support efforts have met expectations which we value significantly among several other things. Cheers to more reservations and happier guests!

Henrico
Director in Bahamas
Hospitality, 5,001–10,000 Employees
Used the Software for: 2+ years
Reviewer Source

Embraces the diversity in the field and the guiding principles

5.0 last month New

Comments: Championing sustainability in the industry. Cloudbeds gives the most comprehensive insight into the structure and functioning of this industry.

Pros:

There is a sense of leadership and responsibility found in Cloudbeds. It has for a long time served as an umbrella in my hospitality management journey. Chiefly, Cloudbeds optimize business performance through its daily assistance in operations. It is also easy to deal with customer complaints and inquiries.

Cons:

I had issues with bookings. It was slow to load new entries which affected our schedule. The issue was attended by the support team.

Cloudbeds Response

last month

Hi Henrico, Thank you for taking the time to share your feedback about Cloudbeds management, and customer inquiries/complaints. We appreciate it!

Julieann
Director in Australia
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Disgusting customer service

3.0 last year

Comments: For 3 years I have persevered 😣 now I am done and do not recommend

Pros:

The original sales rep in 2020 [sensitive content hidden] was amazing. So supportive, happy to help and fix any problems. Once he left you couldn't get any help in Australia

Cons:

The customer service support team is a joke. There is no support and defiantly don't try and add two separate properties to one account

Alternatives Considered: RMS Cloud and Little Hotelier

Reasons for Choosing Cloudbeds: Let's hope they offer support to their customers

Switched From: Little Hotelier

Reasons for Switching to Cloudbeds: Because the sales rep was amazingly supportive in 2020. Since left the company.

Cloudbeds Response

last year

Hi Julieann, Thank you for taking the time to share your feedback. Someone from our leadership team will contact you to speak with you. Cloudbeds

Carl
Owner in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Cloudbeds, easy to use, very functional.

5.0 2 years ago

Comments: My hostel is listed with several reservation agencies, every time there is a reservation, I need to go to all of the other agencies and close that room. It is very time consuming and cumbersome, however, if I don't I risk overbooking a room. With cloudbeds the process is automatic and instant (within a minute).

Pros:

It took me less than 5 minutes to teach my employee everything they need to be efficient in the program. It is extremely easy to switch languages depending on who the user is. It is organized in a thoughtful way. Creating reservations form, for example, can be accessed from various screens.

Cons:

There are some areas where I would like to be able to set my own default. For example, when I go to the reservations page (all reservations historically and current), there is a filter which quickly gives me just the current unfulfilled (future) reservations. I would like that to be the default filter. I cannot set it as default. There are other similar filters.

Alternatives Considered: RevGain, Profitroom and SiteMinder

Reasons for Switching to Cloudbeds: I have a small hostel. Cloudbeds is good for the small hostel and can be scaled for larger hotels. The price is also scaled. It was an overall price and ease of the functions I am interested in.

Cloudbeds Response

2 years ago

Thank you for sending us an amazing review. We are happy to hear that the core features and functionality of our system are serving its purpose - which was our main goal when delivering an industry-standard product focused on the customer needs. With regards to the feedback, would you be able to let us know more via https://ideas.cloudbeds.com/ideas/new? Our product team monitors this page and your input is always appreciated.