RB Retail and Service Solutions

RB Retail and Service Solutions

by RB Retail and Service Software

Who Uses RB Retail and Service Solutions?

Small to medium size business

What Is RB Retail and Service Solutions?

We know the pool & spa business! RB Pool and Spa Software software completely manages retail and service with PCs, tablets, smartphones and laptops. With the consolidation of retail and service into a single system, regardless of your business size, you'll see an immediate return on your investment.

RB Pool and Spa Software offers features and benefits for pool and spa dealers like no other software!

RB Retail and Service Solutions Details

RB Retail and Service Software

http://www.rbcontrolsystems.com/

Founded 2003

RB Retail and Service Solutions Pricing Overview

RB Retail and Service Solutions does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

RB Retail and Service Solutions Features

POS Systems
Barcode Scanning
Commission Management
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration
Barcode Scanning
Commission Management
Discount Management
Gift Card Management
Inventory Management
Loyalty Program Support
Pricing Management
Returns Tracking
Sales Tracking
Touch Screen
eCommerce

RB Retail and Service Solutions Reviews for UK Users

Showing 5 of 49 reviews

Overall
4.4/5
Ease of Use
4.3/5
Customer Service
4.8/5
Features
4.3/5
Value for Money
4.4/5
Jerrad K.
Manager
Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/03/2018

"Awesome. Exceeded expectations. "

Comments: I can bill customers out so much easier, inventory management is simple, I can focus more time on service calls and generating money rather than deal with a POS system that takes forever to get things done.

Pros: It's easy to use. I used another POS system last year and I had to switch to RB controls before my contract was up with the other system (I still have 1 year remaining on that contract). To simply say it, RB is just better in every way. One feature that is nice is the ability to attach photos to customers in their file. I attach liner drawings, safety cover drawings, etc to make it easy to reorder when the time comes around. What's nice is when you need help, RB is there to help you. I've had to call tech support numerous times asking for help. Instead of just fixing the problem for you, they take the time to show you how to fix it or make any adjustments you need and they aren't bothered to help. It's refreshing, the customer service is second to nobody.

Cons: That I didn't switch to RB controls sooner... seriously. I can't think of any cons off the top of my head.

  • Reviewer Source 
  • Reviewed on 27/03/2018
Vincent S.
Owner
Computer & Network Security, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    2/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 11/11/2019

"Not the best support for larger implementations"

Comments: We like the centralized database (although using access) so all of our inventory and customers are in a single database. It also supports remote desktop and Remote Web Apps implementation but requires each client to be set up individually due to the way they do the licensing.

Pros: Works well when it is operational. typically problem free. Has all of the features a pool store would need.

Cons: The pool company is 100% dependent on the vendor for support and/or moving this to a new PC/Server. RB Support dictates to the pool store on how the migrations will be performed and scheduled regardless of the pool stores preferences. We have a larger implementation with a chain of stores and our setup is a little more complex and they are not willing to allow us to run the new system in parallel for testing prior to cut-over. "All or none" policy.

Vendor Response

by RB Retail and Service Software on 25/11/2019

Good Afternoon Vincent,
After reviewing our support tickets for the company you are preforming this work for, it appears that our techs did preform services not encompassed in our standard contract services. RB has set procedures and protocols for re-installations that we are unable change due to security measures enforced by the PCI Security Council. I apologize that your interaction with our tech team did not meet your standards.

  • Reviewer Source 
  • Reviewed on 11/11/2019
Kenneth C.
CEO
Retail, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 28/10/2019

"Semi Happy"

Comments: I have been with them for a long time and they are good people. I just feel like in just a few aspects they are being left behind. I do not want to leave but I am going to have too.

Pros: The program is a whole package. Scheduling, Billing, POS

Cons: I wished it was on the cloud. I am constantly having issues with glitches. I come in and I cannot access RB. It takes hours sometimes to clear up the issues. Sometimes RB says its on there end and then sometimes they say its my server. 2 times in the last two months I was unable to print the schedules for my guys and we are completely shut down until it is straightened out. I have learned to print the schedules the night before just in case and that has saved me.
I would like a more stream line set up than Mobile Live. Its very antiquated compared to other pool service software mobile apps. Always having connection issues. No before and after pictures with time stamps.

  • Reviewer Source 
  • Reviewed on 28/10/2019
Steven F.
Service Manager
Consumer Services, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 28/03/2017

"Great product for the pool industry."

Comments: We have been using RB Control Systems for many years now and have really enjoyed our experience with it. This is a much more intuitive management software compared to the other alternatives available for pool companies. The Mobile Live feature that was recently released has helped us bring out service department into the modern age. The outstanding support staff has always been extremely knowledgeable and happy to help.

Pros: Very easy to use.

Cons: Before Mobile Live was released I would say the inability to use this in the field but with the innovations happening I do not really have any complaints.

  • Reviewer Source 
  • Reviewed on 28/03/2017
Jessica T.
Service Manager
Consumer Services, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 14/02/2017

"CUSTOMER SUPPORT"

Comments: Everyone at RB is always very polite and helpful. Logan has an awesome, up-beat personality and is always a joy to talk with. Ashe is also very friendly and helpful! We always get the help we need quickly and if there is a problem that prevents an immediate solution, everyone communicates with us and keeps us informed on what is happening so that we're in the loop.

Pros: Ease of use, fast and readily available support, functionality, constant upgrades and changes made to improve the efficiency of the program.

Cons: Limitations on changes that can be made in certain areas/reports/handouts.

  • Reviewer Source 
  • Reviewed on 14/02/2017