--- description: Discover the benefits and disadvantages of 3CX. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: 3CX Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [3CX](/software/158704/3cx) # 3CX Canonical: https://www.capterra.co.uk/software/158704/3cx Page: 1 / 20\ Next: [Next page](https://www.capterra.co.uk/software/158704/3cx?page=2) > 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry. > > Verdict: Rated **4.4/5** by 468 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses 3CX? 3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 468 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: 3CX - **Location**: Nicosia, Cyprus - **Founded**: 2008 ## Commercial Context - **Starting Price**: £350.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: 1 year free, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Albania, American Samoa, Andorra, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 93 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Audio Calls - Audio/Video Conferencing - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Autoresponders - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conferencing - Contact Management - Customisable Branding - Customisable Reports - Dashboard - File Sharing - File Transfer - IVR - Mobile Access - Multi-Channel Communication - Multi-User Collaboration - Offline Form - PBX - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Recording - Reporting/Analytics - SIP Trunking - SMS Messaging - Search/Filter - Surveys & Feedback - Transcripts/Chat History - Transfers/Routing - Two-Way Audio & Video - Virtual Extensions - VoIP - Voice Mail ... and 9 more features ## Integrations (21 total) - Act\! - Bitrix24 - ConnectWise CPQ - Dynamics 365 - Freshdesk - Freshsales - Gestionale sul Web - Google Contacts - HubSpot CRM - Jetpack - Kommo - Microsoft 365 - Microsoft Outlook - Microsoft Teams - MongoDB ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software) ## Related Categories - [Speech Analytics Software](https://www.capterra.co.uk/directory/32258/speech-analytics/software) - [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software) - [VoIP Phone Systems](https://www.capterra.co.uk/directory/31101/business-phone-systems/software) - [Cloud PBX Software](https://www.capterra.co.uk/directory/31102/cloud-pbx/software) - [Team Communication Software](https://www.capterra.co.uk/directory/31033/team-communication/software) ## Alternatives 1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (891 reviews) 2. [Dialpad](https://www.capterra.co.uk/software/190976/dialpad-sell) — 4.2/5 (571 reviews) 3. [Nextiva](https://www.capterra.co.uk/software/175788/nextiva) — 4.6/5 (919 reviews) 4. [RingEX](https://www.capterra.co.uk/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) 5. [Ultatel Cloud Business Phone System](https://www.capterra.co.uk/software/215555/clarity-business-phone-system) — 4.7/5 (41 reviews) ## Reviews ### "Good but can be better" — 3.0/5 > **Luke** | *4 September 2026* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Good pricing model, really flexible and not locked into a per user model like you usually are. Easy user management and good to see all calls > > **Cons**: Have had some issues with bugs in the past and it can be difficult to contact the support team and get them resolved > > Setup was longer than expected, but the pricing model is a major plus. However, have had a few bugs with it ----- ### "Simple and effective telephone system" — 5.0/5 > **Verified Reviewer** | *10 February 2025* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: 3CX is a great value system that is easy to maintain and simple to use. > > **Cons**: It is not as feature rich as some other phone systems. > > Brilliant, for a business that needs a simple and cost effective phone system you'd struggle to match 3CX. ----- ### "Effective Communication Solution for Growing Businesses" — 5.0/5 > **Saqib** | *14 January 2025* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: We like the 3CX affordability, flexibility and ease of use. Especially its integration of voice, voice and chat into one platform makes It more reliable and user-friendly. > > **Cons**: One con which I can personally feel it the instal setup system which is quite complex for a non-technical user and you have to go through with tone of documents in multiple support sessions. I think they can make it easier in terms of setup. > > Overall experience is very good, I recommend it to large-scale businesses who want flexibility and ease of use of all features like voice, chat, and video call features in one place. Even though the setup process may require some technical knowledge, the user interface is intuitive, and the system performs well once it's up and running. ----- ### "3CX is not excellent" — 3.0/5 > **Kristan** | *9 December 2024* | Architecture & Planning | Recommendation rating: 4.0/10 > > **Pros**: The ability to route calls from a central switchboard to individual desktops make this software very useful in our remote working office set up. > > **Cons**: The 3CX app is a chrome app that can run from the desktop. I set it to auto start and auto sign in. However there are still issues with this system. I have missed calls before and the answer machine sends to email instead of the app itself. It doesn't tell me which number is calling either. > > Overall I have had more joy with Microsoft Teams telephony than 3CX. There's a ton of potential with 3CX but it has largely been quite disappointing to use and not as user friendly as I would have hoped. ----- ### "Best system I have used so far" — 5.0/5 > **Marcus** | *18 November 2024* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Easy to use and very little connection issues > > **Cons**: No real cons, video function could be a bit better. > > Has always been great to use, especially with internal communications through the messaging sevice. ----- Page: 1 / 20\ Next: [Next page](https://www.capterra.co.uk/software/158704/3cx?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/158704/3cx) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data