--- description: Discover the benefits and disadvantages of 3CX. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: 3CX Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [3CX](/software/158704/3cx) # 3CX Canonical: https://www.capterra.co.uk/software/158704/3cx Page: 1 / 20\ Next: [Next page](https://www.capterra.co.uk/software/158704/3cx?page=2) > 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry. > > Verdict: Rated **4.4/5** by 467 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses 3CX? 3CX is an open standards IP PBX that offers complete unified communications solution suitable for any business size or industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 467 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: 3CX - **Location**: Nicosia, Cyprus - **Founded**: 2008 ## Commercial Context - **Starting Price**: £350.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: 1 year free, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Dutch, English, French, German, Italian, Polish, Russian, Spanish, Turkish - **Available Countries**: Albania, American Samoa, Andorra, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands and 93 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Audio Calls - Audio/Video Conferencing - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Autoresponders - CRM - Call Centre Management - Call Disposition - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Caller Profiles - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Conferencing - Contact Management - Customisable Branding - Customisable Reports - Dashboard - File Sharing - File Transfer - IVR - Mobile Access - Multi-User Collaboration - Offline Form - PBX - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Recording - Reporting/Analytics - Ring Groups - SIP Trunking - Search/Filter - Third-Party Integrations - Transcripts/Chat History - Two-Way Audio & Video - Virtual Extensions - Voice Mail ... and 9 more features ## Integrations (21 total) - Act\! - Bitrix24 - ConnectWise CPQ - Dynamics 365 - Freshdesk - Freshsales - Gestionale sul Web - Google Contacts - HubSpot CRM - Jetpack - Kommo - Microsoft 365 - Microsoft Outlook - Microsoft Teams - MongoDB ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) ## Related Categories - [Speech Analytics Software](https://www.capterra.co.uk/directory/32258/speech-analytics/software) - [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software) - [VoIP Phone Systems](https://www.capterra.co.uk/directory/31101/business-phone-systems/software) - [Cloud PBX Software](https://www.capterra.co.uk/directory/31102/cloud-pbx/software) - [Team Communication Software](https://www.capterra.co.uk/directory/31033/team-communication/software) ## Alternatives 1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (884 reviews) 2. [800.com](https://www.capterra.co.uk/software/208208/800-com) — 4.7/5 (355 reviews) 3. [Nextiva](https://www.capterra.co.uk/software/175788/nextiva) — 4.6/5 (919 reviews) 4. [RingEX](https://www.capterra.co.uk/software/132178/ringcentral-mvp) — 4.2/5 (1205 reviews) 5. [Ultatel Cloud Business Phone System](https://www.capterra.co.uk/software/215555/clarity-business-phone-system) — 4.7/5 (41 reviews) ## Reviews ### "Simple and effective telephone system" — 5.0/5 > **Verified Reviewer** | *10 February 2025* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: 3CX is a great value system that is easy to maintain and simple to use. > > **Cons**: It is not as feature rich as some other phone systems. > > Brilliant, for a business that needs a simple and cost effective phone system you'd struggle to match 3CX. ----- ### "3CX experiance" — 4.0/5 > **Darren** | *12 May 2025* | Construction | Recommendation rating: 7.0/10 > > **Pros**: easy to use, not to expecive depending on users and worked well for all users of all ages had a little learning curve with viop but when used to it worked well. > > **Cons**: can be buggy and lag aslo it can have alot of issues if your users have and older phone wether it be iphone or android. > > worked well in all we had a few issues and installation issues but overall not dissapointed. ----- ### "phone system" — 5.0/5 > **Kirsty** | *7 March 2025* | Events Services | Recommendation rating: 6.0/10 > > **Pros**: the easy of use when needing to transfer to mobile > > **Cons**: i have found no issue with the system when using > > very pleased with the system and the mobile app ----- ### "3CX is not excellent" — 3.0/5 > **Kristan** | *9 December 2024* | Architecture & Planning | Recommendation rating: 4.0/10 > > **Pros**: The ability to route calls from a central switchboard to individual desktops make this software very useful in our remote working office set up. > > **Cons**: The 3CX app is a chrome app that can run from the desktop. I set it to auto start and auto sign in. However there are still issues with this system. I have missed calls before and the answer machine sends to email instead of the app itself. It doesn't tell me which number is calling either. > > Overall I have had more joy with Microsoft Teams telephony than 3CX. There's a ton of potential with 3CX but it has largely been quite disappointing to use and not as user friendly as I would have hoped. ----- ### "Good system" — 4.0/5 > **Natalie** | *20 February 2025* | Events Services | Recommendation rating: 7.0/10 > > **Pros**: Easy to use system, great functionally in software > > **Cons**: sometimes line is not clear but that's more our internet ci > > Very good system, easy to navigate . simple ----- Page: 1 / 20\ Next: [Next page](https://www.capterra.co.uk/software/158704/3cx?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/158704/3cx) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data