What is 3CX?

3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost.
Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free solution.

Who Uses 3CX?

3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry that wants to cut on telco costs.

Where can 3CX be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • 3CX
  • Located in Nicosia, Cyprus
  • Founded in 2008
  • Phone Support
  • Chat

Countries available

Albania, American Samoa, Andorra, Argentina, Aruba and 109 others

Languages

Chinese, English, French, German, Italian and 4 others

3CX pricing

Starting Price:

£0.00/year
  • Yes, has free trial
  • Yes, has free version

3CX has a free version and offers a free trial. 3CX paid version starts at £0.00/year.

Pricing plans get a free trial

About the vendor

  • 3CX
  • Located in Nicosia, Cyprus
  • Founded in 2008
  • Phone Support
  • Chat

Countries available

Albania, American Samoa, Andorra, Argentina, Aruba and 109 others

Languages

Chinese, English, French, German, Italian and 4 others

3CX videos and images

3CX Software - See all your team in one unified management console. Avoid unnecessary call transfers or voice mail tags, and make managing and working with remote employees easier than ever.
3CX Software - WebMeeting
3CX Software - 3CX’s Unified Communications solution sets itself apart with its easy installation and management. Setup takes minutes; the phone system will run on-premise on an existing Windows or Linux machine and can be virtualized on Hyper-V, VMware or KVM.
3CX Software - With 3CX WordPress Chat plugin you can quickly and easily add live chat support to your WordPress website.
3CX Software - 3CX PRO offers a simple, intuitive call center management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.
View 6 more
3CX video
3CX Software - See all your team in one unified management console. Avoid unnecessary call transfers or voice mail tags, and make managing and working with remote employees easier than ever.
3CX Software - WebMeeting
3CX Software - 3CX’s Unified Communications solution sets itself apart with its easy installation and management. Setup takes minutes; the phone system will run on-premise on an existing Windows or Linux machine and can be virtualized on Hyper-V, VMware or KVM.
3CX Software - With 3CX WordPress Chat plugin you can quickly and easily add live chat support to your WordPress website.
3CX Software - 3CX PRO offers a simple, intuitive call center management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.

Features of 3CX

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Archiving & Retention
  • Audio / Video Conferencing
  • Audio Calls
  • Auto-Dialer
  • Auto-Responders
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Call Centre Management
  • Call Conferencing
  • Call Disposition
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Customisable Branding
  • Customisable Reports
  • Data Import/Export
  • File Transfer
  • For Cloud Phone Systems
  • IVR / Voice Recognition
  • Interaction Tracking
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • Offline Form
  • On-Demand Recording
  • Online Voice Transmission
  • PBX
  • Proactive Chat
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • SSL Security
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • Video Conferencing
  • Virtual Extensions
  • VoIP Connection
  • Voice Mail

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Reviews of 3CX

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.3
Features
4.4
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ryan G.
Ryan G.
Assistant Manager in US
Verified LinkedIn User
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

The best VoIP phone system for small businesses

5 3 years ago

Comments: We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.

Pros:

The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.

Cons:

Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.

3CX Response

3 years ago

Sincere thanks for your feedback.

Sam B.
Sam B.
Partner in US
Verified LinkedIn User
Logistics & Supply Chain, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

3CX is fine, but it is all about who handles the hosting

4 4 weeks ago New

Comments: 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.

Pros:

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps.

Cons:

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

3CX Response

4 weeks ago

Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world! Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from. For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms. Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages.

Fábio S.
Fábio S.
Senior Software Security Analyst in Brazil
Verified LinkedIn User
Computer & Network Security, 501-1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

3CX is useful, but setting it up has been hard

2 last month New

Pros:

My apartment complex does not intercom set up on every house, so the central simulates this communication using 3CX. It is very handy, since no physical installation had to be done to the apartment.

Cons:

The setup depends on the configuration file sent by the central. It worked on the first use, but then, if you migrate to a new phone, then it needs to be set up again, instead of associating the configuration profile with an account the user can create and use in different devices.

3CX Response

last month

Hi Fabio and thanks for your feedback! 3CX has many features that make it a perfect option for many types of businesses and environments, so we are glad to hear that 3CX helped you. In regards to the configuration of the phones, this is mainly done for security reasons. There are very easy ways though to configure a new phone with your 3CX, e.g. by scanning a QR code through your WebClient. For the best experience, we suggest you contact a 3CX Partner to help you with your setup and also walk you through all the capabilities and options you have.

Jacqueline L.
Receptionsit in US
Veterinary, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

3cx

5 3 weeks ago New

Pros:

I think that the call recording is very useful, we have had to listen to recordings multiple times for different scenarios and it has always come in handy. I love that all of our voicemails come directly to our email address, because we are able to check for new ones frequently throughout the day.

Cons:

The only complaint I have about this software is the messaging feature, the messages only come to one computer so if that computer is not routinely monitored the messages never get read.

3CX Response

2 weeks ago

Hi Jacqueline, thank you for sharing your review. It looks like your team is making good use of the call recordings, and finding the feature really useful. We are happy to hear you have had such a great experience with 3CX!

Alexander F.
Customer Success Manager in Brazil
Computer Software, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Serves small businesses very well for free.

5 2 years ago

Comments: In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.

Pros:

• It is free. • Assists in the company's internal communication. • It is always updated with improvements. • Ease of receiving and transferring calls. • Ease of configuration and installation by the end user.

Cons:

• We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.

3CX Response

2 years ago

We are sorry to hear that you had codec issues. Can you explain which codec was used and what issues it created? Codecs work using the SIP Offer - Answer model - a standard in SIP used for the update of session dialogs. This means that when a codec is offered by one endpoint (phone), and the receiving endpoint answers "no available codec" then a codec exchange occurs where both endpoints try to find one common codec (language) to use for their media. Like this every call is serviced and has more chances to get 2 way audio. It is important to tell us which codec you tried to use. Because firstly, we might have an issue to investigate or we might also give you an alternative codec you can use. We support all major codecs so I am surprised how the company that serves you recommended that you change the whole app. Nonetheless, thank you for your feedback. I will forward this to the development team.