3CX

Full featured Hosted SIP VOIP solution

Comments: Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required.

Pros:

Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.

Cons:

There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.

Alternatives Considered: RingCentral MVP

Reasons for Choosing 3CX: Mainly i wanted to switch to a hosted solution with an app. We had dozens of users with $500+ deskphones literally gathering dust. So i wanted the numbers but not the hardware. I also wanted it for people who are travelling or did not have a company mobile phone so that they could send and receive calls without using their own plan.

Switched From: Avaya Cloud Office

Reasons for Switching to 3CX: It was a contractual obligation. When moving from my old system i still had a contract with my SIP phone so 3cx was the most cost effective option.

3CX is fine, but it is all about who handles the hosting

Comments: 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.

Pros:

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps.

Cons:

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

great phone system for remote team

Pros:

works great to ensure we can stay away from call center features and have remote agents log in and control call flows. Covers most of our needs in digital phone service management for our clients

Cons:

some agents would see occasional status change, need to address connectivity issues sometimes, but overall works great. Would love to have an option to add to the same call more than 2 numbers.

3CX - Don't Waste Your Time or Money

Comments: I've used 3CX for more than four years, and in that time, it hasn't grown on me one bit.

Pros:

We can use it to answer and transfer phone calls that come into the call center.

Cons:

Where to start. It's clunky and not user-friendly. Terminology is confusing and not for lay-people. It's web-based, so any blip in our internet causes 3CX to freeze and/or die for our agents; it also causes a delay during calls, so that people end up talking over one another.

A Perfect Phone System

Comments: The Overall experience with 3CX has been very Good. Before 3CX we used Asterisk. Though Asterisk does good work, what it lacked was a proper telephone system useful for Businesses.

Pros:

3CX is a perfect Phone system for Businesses. It is one of the best product in the market when it comes to SIP and VOIP Telephone Systems

Cons:

3CX has worked perfectly for me so far so it is difficult for me to list down what I like least about it.