Jotform

Jotform is great for small businesses needing a response solution

Comments: My overall experience has been good. Their live chat support is great, and they have a support forum aswell.

Pros:

Jotform is by far the most advanced form builder in the market. You can customize elements, add custom HTML/CSS, integrate payments inside of forms, use webhooks and send email responses.

Cons:

I don't like the fact that HIPPA compliance is a paid feature.

Experience since 2023

Comments: very positive, I have been using Jotform since 2023.

Pros:

modular builder, very intuitive. Support very helpful and fast.

Cons:

prices are pretty high, bronze is almost the same price like silver. A cheaper version between bronze and free would be nice.

Alternatives Considered: Typeform

Reasons for Choosing Jotform: typeform is extremely expensive, so I checked alternatives

Switched From: Typeform

Reasons for Switching to Jotform: typeform is extremely expensive, jotform is cheaper

Payment and submissions do not align, don't waste your time

Comments: Very disappointing - early promising look, but poorly executed on the back end and with the service letting it down

Pros:

the form was easy to set up and at first seemed like a good solution

Cons:

the more you use it, the more bugs its got, the more things you find out it doesn't do, or you have to pay to use that feature, then you pay and then it doesn't do what it promised, and the customer service is quick but they read from a script, no human element used. Just avoid and save your hair.

Jotform simplifies everything

Comments: Customer support is generally very good. It sometimes depends on the person answering, and I sometimes get different answers from different people. But, they get back to me quickly and with good information. It's a complex program, does what I need, and help is available when things go wrong.

Pros:

I run a scholarship program using JotForm. We have a long application that is simple for students to complete. I share the results with 60 scholarship providers. Each one receives a different set of applications. All of this is simple to do.

Cons:

When creating reports, fields appear in the order they were created, not the order they are listed on the application. This means it takes more time to find the fields I want to include.

Alternatives Considered: Google Forms

Reasons for Choosing Jotform: It was not Adobe Sign, but rather Adobe forms, not listed as an option. Adobe discontinued the product.

Switched From: Adobe Acrobat

Reasons for Switching to Jotform: Jotforms has a much more powerful reporting system.

Known for its simplicity and effectiveness. Extensive library of multiple templates.

Comments: Huge amounts of templates and has seamless integration. Perfect for complex workflows with it's advanced technology.

Pros:

Web forms and documents are enormously versatile and Jotform offers the level best services. Collecting customer feedback, performing surveys and managing job applications has been made easy and achievable. Comes with powerful customization which is a key feature for helping us create forms that meets our brand needs. There is also security and privacy of data storage and transmission. It is ultimately my best choice.

Cons:

There is so many services and features that Jotform platform offers. Despite the glitches in preliminaries, it has proven to be the easiest tool to work with. It is quite user-friendly too.