Jotform

Jotform is superb for building forms.

Comments: The experience with Jotform is one worth every single second and penny we spend using it. It has really made our form building job very easy and simple. We no longer need to hire professionals to create forms for us now that we have Jotform.

Pros:

What makes Jotform unique in form building is it gives to our disposal every form styling tool that is needed to build very professionally branded and stylish forms. Another helpful feature in Jotform is the e-signatures which makes it easy to sign documents online. We also use it to create and deploy survey forms and it allows us to analyze the feedback we collect, create insightful reports to demonstrate how customers are saying regarding our services.

Cons:

Jotform has been giving us all that we need from it and it is doing remarkable job. No cons at all for Jotform.

Easy way to collect data from our field personnel

Comments: I'm very happy with Jotform for managing our department's forms. Thanks to it, we can now not only collect data from our field personnel when they don't have access to a desktop, but above that, the data is validated, archived securely, and charted automatically with our Power BI integration. It helped us solve a big issue on our data side and brought an extra level of insight into our efforts.

Pros:

I think the best thing about it is probably all the templates they have available. There are hundreds of templates for most common form types. Thanks to that, we've never had to design a form from scratch. We just pick a template, add a couple custom questions or fields, and voila.

Cons:

Nothing sticks out that much. It would be good to have live support though.

Alternatives Considered: Formsite and Typeform

Reasons for Switching to Jotform: Jotform seemed a lot more advanced with better form fields. The mobile interface is also far better than the others

NOT for research surveys

Comments: This review is specific to using JotForms as a substitute for other platforms that may be used for creating surveys. We use JF at my agency for other purposes and its fine but I'm really shocked at how poorly it is set up for creating surveys and for data visualization. For example, if you want to convert a survey that uses Likert sliders into a PDF, JF just deletes those questions instead of converting them to a standard Likert format. The form building is not intuitive. There is incorrect (or outdated) information on use in their self-help library and customer support is very hard to get.

Pros:

For the purpose of research, even Google forms (which I hate) is better.

Cons:

It's like they built this capability and never spoke with anyone who does actual real research. The form building options are not good. Data visualization is terrible. Customer support is terrible. I kind of wonder why they even offer a survey capability if it's going to be the worst on the market.

Very decent solution for forms & e-sign docs

Comments: Jotform is a wonderful tool to have at hand when working remotely. With it, you can just whip up a few forms and documents without spending too much time on it, and for something so simple, the amount of data it uncovers is fantastic. We've definitely seen concrete results of it across our operations.

Pros:

I love how there are hundreds and thousands of ready-made form and document templates for pretty much whatever you can think of. It saves you tons of time from having to make something from scratch, and it also gives you good form field ideas that you probably wouldn't have added if you did it from scratch.

Cons:

We see performance issues every now and then. Mostly form submissions coming through multiple times and sign fields not working properly, especially for multi party agreements.

Alternatives Considered: Formstack Forms, Formsite and Typeform

Reasons for Choosing Jotform: Google forms doesn't have many of the advanced form features that other form builders have. And we wanted to combine our e-sign and form needs under one tool, so we decided to move away from it altogether.

Switched From: Google Forms

Jotform for our business

Comments: So far, Jotform has been a great platform to easily get a lot of problems solved when it comes to feedbacks and polls.

Pros:

JotForm offers a wide range of features, not limited to file uploads, and signature alone, and also offers a wide range of customizable templates that can be used to create forms for any purpose easily and fast

Cons:

There is a very wide range between the free plan and premium plan of jotform, and I feel at least it would be helpful to be able to generate reports on form submissions by date range or by specific field on the free version.

Alternatives Considered: Google Docs and Microsoft Forms

Reasons for Choosing Jotform: Jotform tends to be more cheaper and have more features on their free plan as against our experience with Wufoo, although Wufoo is not a bad platform too.

Switched From: Wufoo

Reasons for Switching to Jotform: There's a great navigation experience with jotform, and we can easily make decisions based on responses we received.