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UVdesk
What is UVdesk?
A cloud-based support solution and now released Open Source as well that gives total control over things and makes it easier to manage customer queries. It has all the features which a client would expect from any great helpdesk system like reporting, ticket management, e-mail collaboration, knowledge base management etc. It lets the users to easily and efficiently manage, track and resolve issues instantly and makes the hassle-free working experience for both the staff and the customers.
Who Uses UVdesk?
The help desk software has found its significant value in various industries like Real-Estate, hospitality, E-commerce, Insurance etc and it is a great tool for SME's for lending support to the users.
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UVdesk
Reviews of UVdesk
The best free, open-source helpdesk software you can find
Comments: This software is perfect for our needs! Beautiful interface, good amount of features and customization (especially with email templates). Not to mention, the *free* support we got on the forums was just amazing. I can't believe this free, open-source software has dedicated forum members eager to help you out with your issues. After setting everything up, it works perfectly!
Pros:
• Web interface/design• Knowledgebase• Email templates• Support
Cons:
• Installation (documentation a little lackluster, had to search through forums to get past a few errors initially, but once you're up and running you're good)
Webkul Software Response
9 months ago
Thanks for your valuable feedback.
Alternatives Considered:
Knowledge tool
Comments: Overall I find the result to be very satisfying. It allows us to have a knowledge base that better represents the branding of our company, since we work on the style ourselves. There would be some possible improvements for the navigation and the research of the articles which are already created, but in sum the application is used very well. It would also be very relevant to have a warning message when deleting an article or folder. I happened to delete articles by mistake and I did not know how to bring them back. Also, it could be interesting to provide a tool to keep a backup of all the work that has been done so that nothing is lost.
Pros:
We decided to choose this tool because it allows us to have a great control over the style of our knowledge base and it allows to make very fast changes in the code. Indeed, the style of the texts and titles is kept in our database and therefore allows in a single change to change everything in all the articles at the same time. It is therefore very practical and that is why we have chosen this tool.
Cons:
Articles in the knowledge base are not always easy to work with. It is very difficult to select the display order of categories, folders or even articles. Even if I had selected the order of presentation in the categories, nothing was displayed as I had indicated. So I had to delete everything and then put it back to get it in the right order. Also, it will be relevant to have more display choices. Sometimes I would like it to show me only articles from such categories and I have not found how to do it.
UVDesk Review
Comments: Overall, UVDesk offers a comprehensive ticket management solution that enables businesses to streamline their customer support operations, improve collaboration, and deliver efficient and satisfactory customer experiences.
Pros:
For basic ticketing system, UVdesk already managed our need and the price for the application is really cheap than others ticketing system
Cons:
lack of feature for "Pro" planNo AutomationScenario
Alternatives Considered:
Helpdesk - overview
Pros:
Simply to use and set workflows (rules), the support are fast and happy to help. The app is not hard to install
Cons:
Nothing to say for now. Every expectation has been done with the app
#1 Supplier for my Opencart store
Comments: WebKul is and continues to be a great factor in our online marketing experience. Our OpenCart stores run on a number of modules and we have to say there are no regrets at all. The only regret that we have is that we haven't found out about WebKul in an earlier stadium! That would of saved us alot of time and money. So, dear WebKul, thank you so much for your great development and continuous support.
Pros:
Most of all the various numbers of functionality that you get for the money. The are very advanced and easy to implement. And, there are not much competitors on the market who can do the same to my opinion. Before searching other suppliers or developers, first take a look on WebKul, there is a great chance that a module is developed by them, and, if you have one supplier your store is way more easy to manage.
Cons:
Only con is also positive actualy, but just a matter of how you see it. The modules are so advanced, that you get many functionalities. Alot of options to configure, but for me I experience that as positive. However, it can be complex to choose best practices out of so many options.