Who Uses This Software?
IT Departments and MSPs looking to improve their Business Management processes.
Average Ratings
17 reviews- Overall 4 / 5
- Ease of Use 4 / 5
- Customer Service 4 / 5
- Features 3.5 / 5
- Value for Money 4 / 5
Product Details
- Free Version No
- Free Trial No, get a free trial
-
Deployment
Cloud, SaaS, Web
-
Training
In Person
Live Online
Webinars
Documentation
-
Support
Business Hours
Online
Vendor Details
- Kaseya
- https://www.kaseya.com/forms/bms
- Founded 2000
About Kaseya BMS
Everything you need to run your IT business - All At One Low Price. Kaseya BMS is the most functionally rich business management solution on the market today, built to support all your IT business back-end requirements: Service Desk, CRM, Finance, Project Management, Billing, Time & Expense Tracking, Inventory Management, and more. Start your free trial!
Kaseya BMS Features
- Calendar/Reminder System
- Document Storage
- Email Marketing
- Internal Chat Integration
- Lead Scoring
- Marketing Automation Integration
- Mobile Access
- Quotes/Proposals
- Segmentation
- Social Media Integration
- Task Management
- Territory Management
- Alerts / Escalation
- Automated Routing
- Customisable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management
- Capacity Monitoring
- Compliance Management
- Event Logs
- Hardware Inventory
- IT Budgeting
- License Management
- Patch Management
- Remote Access
- Scheduling
- Software Inventory
- User Activity Monitoring
- Bug Tracking
- Issue Management
- Milestone Tracking
- Percent-Complete Tracking
- Portfolio Management
- Prioritisation
- Product Roadmapping
- Requirements Management
- Resource Management
- Status Tracking
- Supports Agile
- Supports Scrum
- Task Management
- Testing / QA Management
- Time & Expense Tracking
- Contract Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Release Management
- Self Service Portal
- Service Catalogue
- Service Reporting
- Ticket Management
- Backup and Recovery
- Billing & Invoicing
- CRM
- Dashboard
- Help Desk
- Issue Management
- Live Chat
- Patch Management
- Project Management
- Remote Access
- Scheduling
- Billing & Invoicing
- CRM
- Client Portal
- Collaboration Tools
- Document Management
- Portfolio Management
- Project Management
- Proposal Generation
- Quote Management
- Resource Management
- Time & Expense Tracking
- Agile Methodologies
- Budget Management
- Client Portal
- Collaboration Tools
- Cost-to-Completion Tracking
- Customisable Templates
- Gantt Charts
- Idea Management
- Kanban Board
- Milestone Tracking
- Portfolio Management
- Resource Management
- Time & Expense Tracking
- Traditional Methodologies
- Activity Tracking
- Billing & Invoicing
- Expense Tracking
- Project Tracking
- Reimbursement Management
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
Suggested Products
Kaseya BMS Most Helpful Reviews
Good managemante program
Reviewed on 15/02/2018
Bianca G.
Comments: This is a good program, there are modules for everything, so you could run or company on this software only. It does not integrate with every accounting software but i do believe it work with Quickbooks.
Pros: easy to use, web based, easy deployment with support, some accounting software integration are available, not expensive.
Cons: creating custom reports and workflows can be confusing. The ticketing system works well, there are some negative point to it as to automatically updating customers, you have to remember to apply templates to tickets in order for them to be updated.
Kaseya BMS- Starter PSA
Reviewed on 17/05/2019
Kelly W.
Comments: Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.
Pros: It is quite simple in comparison to some major players such as Autotask and Connectwise.
Cons: It does make some attempts to offer deeper functionality such as project management, but the features are too shallow to really allow for mutil-team, multi-project management. This goes for other modules. I do like the fact that these are organic features and not added on haphazardly.
A great client tool software
Reviewed on 16/05/2019
Verified Reviewer
Pros: Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system
Cons: Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.
Positive learning curve
Reviewed on 21/06/2017
Bianca G.
Comments: We use it for managing our customers, so it is easy to gain remote access, set customer in the system and manage our internal users
Pros: We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.
Cons: some configuration can be cumbersome, the navigation tabs are not always easy to navigate or figure out what is meant to be where within the page.
Incorporating Kaseya BMS for our business has increased the managebility of our clients.
Reviewed on 08/02/2018
David M.
Comments: The primary benefits of Kseya BMS is the ability to organize our clients, track changes in the ticketing system as well as simplify our billing through one tool.
Pros: What one of the best parts of Kaseya BMS is that is ti web based. No specific, Operating System or browser needed. This allows our technical team to work in this system anywhere anytime.
Cons: The most significant drawback seems to be the reporting and granular configuration of options. It is difficult to find a 'multi-tenant RMM tool withj this much power and every feature.