Who Uses Kaseya BMS?
IT Departments and MSPs looking to improve their Business Management processes.
What Is Kaseya BMS?
Everything you need to run your IT business - All At One Low Price. Kaseya BMS is the most functionally rich business management solution on the market today, built to support all your IT business back-end requirements: Service Desk, CRM, Finance, Project Management, Billing, Time & Expense Tracking, Inventory Management, and more. Start your free trial!
Kaseya BMS Details
Kaseya
https://www.kaseya.com/forms/bms
Founded 2000
Kaseya BMS pricing overview
See pricing plansKaseya BMS does not have a free version and does not offer a free trial.
Free Version
No
Free Trial
No, get a free trial
Kaseya BMS deployment and support
Support
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
Training
- In Person
- Live Online
- Webinars
- Documentation
Kaseya BMS Features
CRM Software
- Calendar/Reminder System
- Document Storage
- Email Marketing
- Internal Chat Integration
- Lead Generation
- Lead Scoring
- Marketing Automation Integration
- Mobile Access
- Quotes/Proposals
- Segmentation
- Social Media Integration
- Task Management
- Territory Management
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Centre Management
- Customisable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
IT Management Software
- Access Controls/Permissions
- Capacity Management
- Compliance Management
- Inventory Management
- Issue Auditing
- License Management
- Maintenance Scheduling
- Patch Management
- Remote Access/Control
IT Project Management Software
- Bug Tracking
- Issue Management
- Milestone Tracking
- Percent-Complete Tracking
- Portfolio Management
- Prioritisation
- Product Roadmapping
- Requirements Management
- Resource Management
- Status Tracking
- Supports Agile
- Supports Scrum
- Task Management
- Testing / QA Management
- Time & Expense Tracking
IT Service Software
- Contract Management
- IT Asset Management
- Incident Management
- Knowledge Management
- Release Management
- Self Service Portal
- Service Catalogue
- Service Reporting
- Ticket Management
MSP Software
- Backup and Recovery
- Billing & Invoicing
- CRM
- Dashboard
- Help Desk
- Issue Management
- Live Chat
- Patch Management
- Project Management
- Remote Access
- Scheduling
Professional Services Automation Software
- Billing & Invoicing
- CRM
- Client Portal
- Collaboration Tools
- Document Management
- Portfolio Management
- Project Management
- Proposal Generation
- Quote Management
- Resource Management
- Time & Expense Tracking
Project Management Software
- Agile Methodologies
- Budget Management
- Client Portal
- Collaboration Tools
- Cost-to-Completion Tracking
- Customisable Templates
- Gantt Charts
- Idea Management
- Kanban Board
- Milestone Tracking
- Portfolio Management
- Resource Management
- Time & Expense Tracking
- Traditional Methodologies
Time and Expense Software
- Activity Tracking
- Billing & Invoicing
- Expense Tracking
- Project Tracking
- Reimbursement Management
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
Kaseya BMS Alternatives
More Kaseya BMS alternatives
Kaseya BMS Reviews for UK Users
Read all reviewsOverall rating
Average score
Verified Reviewer
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Overall Rating5 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for MoneyUnrated
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 16/05/2019
"A great client tool software"
Pros: Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system
Cons: Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.
- Reviewer Source
- Reviewed on 16/05/2019
Lynn S.
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Overall Rating5 /5
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Ease of Use4 /5
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Features & Functionality5 /5
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Customer Support3 /5
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Value for Money3 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 12/03/2020
"Org Management"
Comments: Overall business management has improved customer service with automated workflows. Better employee time management and tracking.
Pros: I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.
Cons: I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.
- Reviewer Source
- Reviewed on 12/03/2020
Verified Reviewer
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Overall Rating2 /5
-
Ease of Use3 /5
-
Features & Functionality2 /5
-
Customer Support3 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 07/05/2018
"BMS is a serviceable CRM at a good price, but leaves a few things to be desired."
Comments: We saved some money over our previous CRM.
Pros: In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.
Cons: We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.
- Reviewer Source
- Reviewed on 07/05/2018
Rick R.
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Overall Rating4 /5
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Ease of Use4 /5
-
Features & Functionality5 /5
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Customer Support4 /5
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 29/09/2020
"Great Integrations"
Comments: We continue to invest in Kaseya's stack and BMS was a pivotal piece in this. The integrations are powerful and will hopefully provide a strong value case in time savings as we move down the road using it.
Pros: The software is part of an overall suite that integrate very well together. Between it, VSA and IT Glue you get down to s single pane of glass concept. Having information available from all three inside BMS is powerful and saves time. They have been developing more features and integrations on a fast cadence and we look forward to some of the new ones they roll out.
Cons: Converting from Autotask to BMS was a little bit of a challenge. We have a lot of integrations and it made the project management of our implementation difficult. We worked with the Kaseya team and got through it but the time to do so was about 2-3 times a normal roll out. Block hour contracts are really bad in BMS versus Autotask. Hopefully they will improve in the not to distant future.
- Reviewer Source
- Reviewed on 29/09/2020
Kelly W.
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Overall Rating4 /5
-
Ease of Use4 /5
-
Features & Functionality3 /5
-
Customer SupportUnrated
-
Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 17/05/2019
"Kaseya BMS- Starter PSA"
Comments: Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.
Pros: It is quite simple in comparison to some major players such as Autotask and Connectwise.
Cons: It does make some attempts to offer deeper functionality such as project management, but the features are too shallow to really allow for mutil-team, multi-project management. This goes for other modules. I do like the fact that these are organic features and not added on haphazardly.
- Reviewer Source
- Reviewed on 17/05/2019
