Kaseya BMS

"A great client tool software "

Pros: Kaseya is a great tool not only to manage machines, but to also maintain them. Installing an agent is a breeze, and running scripts is easy to learn. Patch machines, remote to them, push software and set security protocol all through one system

Cons: Scripting maybebturn off some people but their are great tutorials and a support team to assist you in tweaking your needs.

"Org Management"

Comments: Overall business management has improved customer service with automated workflows. Better employee time management and tracking.

Pros: I have found that BMS works better then SolarWinds AutoTask. A lot less pop-ups, cleaner interface, and less micro-managing of the solution.

Cons: I would like more seamless support. It is a problem with Kaseya that I have to call a specialist on each product, and when you are integrated with their ITGlue, AuthAnvil, and their VSA product knowlageable and timely help is hard to find. It can days for a resolution.

"BMS is a serviceable CRM at a good price, but leaves a few things to be desired."

Comments: We saved some money over our previous CRM.

Pros: In a word: value. BMS is very reasonable priced CRM with some great features. It's easy to use, cloud based, and generates tickets directly from Kaseya's PSA.

Cons: We transferred from a more established CRM to Kaseya. Given the cost and the fact that we already utilized Kaseya's VSA it seemed like a natural move. That said, we've experience a few issues. The client portal isn't as polished as we'd like. Inventory tracking is bad to the point of non-functional, and lacks the ability to even transfer between locations. Feature request are not quickly addressed. The cloud service lags or drops more than we'd like. Asset management is not great. Integrations are starting to catch up , but they've been slow in coming. Even the way items are listed on tickets is cumbersome.

"Kaseya BMS- Starter PSA"

Comments: Good, for smaller 1-5 man operations it is recommended as it is simpler to configure and thus being less time consuming overall.

Pros: It is quite simple in comparison to some major players such as Autotask and Connectwise.

Cons: It does make some attempts to offer deeper functionality such as project management, but the features are too shallow to really allow for mutil-team, multi-project management. This goes for other modules. I do like the fact that these are organic features and not added on haphazardly.

"Positive learning curve"

Comments: We use it for managing our customers, so it is easy to gain remote access, set customer in the system and manage our internal users

Pros: We use the VSA and BMS, hosted version of Kaseya, and the ability to access it anywhere is great, it's easy to gain remote access and set control.

Cons: some configuration can be cumbersome, the navigation tabs are not always easy to navigate or figure out what is meant to be where within the page.