15 years helping British businesses
choose better software

What is Gong.io?

Gong empowers your entire go-to-market organization by unlocking and operationalizing your most valuable data set — your customer conversations. Now the institutional knowledge of top performers can be democratized and connected to revenue and pipeline data, transforming your revenue organization into a revenue machine. Empower hybrid, remote, and field teams with real-time data, time-saving automation, and actionable next steps to positively influence the outcome of deals.

Who Uses Gong.io?

The entire revenue team of sales leaders, frontline sales managers, sales enablement, account executives.

Where can Gong.io be deployed?

Cloud-based
On-premise

About the vendor

  • Gong.io
  • Located in San Francisco, US
  • Founded in 2015

Gong.io support

Countries available

Afghanistan, Albania, American Samoa, Andorra, Anguilla and 149 others

Languages

English

Gong.io pricing

Starting Price:

Not provided by vendor
  • No free trial
  • No free version

Gong.io does not have a free version and does not offer a free trial.

Pricing plans

About the vendor

  • Gong.io
  • Located in San Francisco, US
  • Founded in 2015

Gong.io support

Countries available

Afghanistan, Albania, American Samoa, Andorra, Anguilla and 149 others

Languages

English

Gong.io videos and images

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Features of Gong.io

  • AI/Machine Learning
  • Assessment Management
  • Automatic Call Distribution
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Call Tracking
  • Collaboration Tools
  • Communication Management
  • Contact Management
  • Conversation Intelligence
  • Dashboard
  • Employee Scheduling
  • Event Triggered Actions
  • File Transfer
  • For Call Centres
  • Labor Forecasting
  • Multi-Channel Communication
  • Performance Management
  • Performance Metrics
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sentiment Analysis
  • Speech Recognition
  • Third-Party Integrations
  • Training Management

Alternatives to Gong.io

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Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
Salesvue is the worlds first Salesforce® native sales engagement platform that provides the playbook for your sales team.
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
Dialpad modernizes communication technology, putting voice, messaging, meetings, and video on any device.
Chorus by ZoomInfo drives and maximizes revenue by preventing risks and gives unparalleled visibility into customer relationships. Learn more about Chorus

Reviews of Gong.io

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.7
Features
4.7
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
84%
4
15%
3
1%
2
0%
Nick
Nick
Sr. Customer Success Manager in US
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Why work harder when you can work smarter?

5.0 2 years ago

Comments: I'm solving the problem of me being lazy and inattentive...sometimes. Most of the time, I'm there, listening, ready to crush it. Other times, I see a squirrel out of my window and can't help but watch it do its thing. Like maybe it just found a huge nut or something and it's just snacking away. How can you NOT watch? But then, I miss important info. Gong allows me to watch squirrels AND remember what was said.

Pros:

I like that it takes *thinking* out of my job. If I have questions about something a customer said, or something that I said, I can just go to the call, search for it, and find it. It's an absolutely incredible way to keep on top of tasks, while also being able to gain a deeper understanding at any time.

Cons:

Again, not a whole lot within the scope of what I use Gong for that I dislike. It does the job exactly how I would want it to be done.

Danny
VP of Customer Success in US
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Gong made me a fan

5.0 2 months ago New

Comments: Its been a positive experience and with the ecosystem of tools that integrate with us we've been able to fill most remaining gaps through Zapier, reporting workflows, Slack, and TranscribeIQ

Pros:

I love that it aggregates all the information about all of our accounts into a single place with different views to help us streamline our workflows. Its been one of the most impactful tools in our tech stack for sales, customer success, and product and we've amplified that by using Gong plugins like Zapier and TranscribeIQ.

Cons:

I wish the reporting was more centralized and customizable but its still really easy to use - we've taken some of our analysis outside of gong to make it more actionable. Overall the cons are minimal and they keep releasing new features to help us grow with them.

Alternatives Considered: Rewatch

Reasons for Switching to Gong.io: It was the best on the market by far and though it was a big leap to make the investment I feel like its paid off

Eirik
Product Manager in US
E-Learning, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Gong is great for sales, but not the best for startups

3.0 3 years ago

Comments: Gong leaves you alone to do your work after you sign up and they don't market too heavily post signup which is fantastic! We currently use Gong to do three things:
- Record user interviews from our product team
- Record introductory calls with prospective clients (we don't have any follow-up calls since our service is transactional)
- Facilitate coaching of our team since our service is coaching based on zoom

Pros:

The major thing for our team is unlimited transcription and having a transcription quality that is good enough. Our team benchmarked the software against Google and AWS, and we found out that Gong uses their proprietary transcription software. And it looks like Gong's transcription software has been trained mainly on meeting recordings (zoom) and on telephone calls. We also love the video playback feature in Gong is enjoyable to use. They have features like highlighting works as the speaker talks, seeing each speaker's talk tracks below the player, speed control up to 2.5x for the playback, and a way to minimize the video view to the bottom right of the screen.

Cons:

I hate the way gong displays upcoming calls. It's a pain to navigate, and there are no additional details on the upcoming calls. You would think Gong would show the meeting details, especially when you're working with your team and organization, but they don't! Another frustrating thing we found out after signing up was that all our historical recorded calls were not assigned a speaker. Gong does not allow you to assign speakers to calls that you upload to their system. It will automatically assign the speakers as "Phone caller #1" / #2 / #3, etc. All recorded calls before you start using Gong, and any call the Gong recorder does not join (happens a lot) will not be assigned to a team member.

Verified Reviewer
Verified LinkedIn User
Computer Software, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Gong is a must!

5.0 3 months ago

Pros:

Gong is a critical tool in our sales tech stack. We use it for call and demo recording, sharing recorded calls with prospects, call coaching, CRM, pipeline management, forecasting and more. I love the fact that it analyzes calls and makes it easy to search for things like keywords for brands. It also provides call metrics to see how you and your team are performing on calls and what the recommendations are.

Cons:

The search doesn't always work when searching for a specific keyword or account. It'll pull up the wrong results or just not pull any results so you have to retype the search.

Armin
SDR in US
Hospitality, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Important growth tool for sales teams

5.0 2 years ago

Pros:

I love Gong and have used Gong in previous jobs. Before Gong it was a lot of manual transcribing and listening to calls multiple times. Now with Gong, we are able to also see the transcription of the call and also tag team members immediately for feedback and important notes within the calls.

Cons:

Not much to dislike about Gong as they have been super helpful with the implementation and support.

Alternatives Considered: Chorus

Reasons for Switching to Gong.io: Many staff have heard of good things about Gong and a lot more staff were familiar with the product.