--- description: Discover the benefits and disadvantages of JustCall. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JustCall Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [JustCall](/software/157853/justcall) # JustCall Canonical: https://www.capterra.co.uk/software/157853/justcall Page: 1 / 10\ Next: [Next page](https://www.capterra.co.uk/software/157853/justcall?page=2) > Never miss a lead or customer call with JustCall's AI-powered communication platform. Voice, SMS, email \& WhatsApp in one place. > > Verdict: Rated **4.1/5** by 225 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses JustCall? Built for sales and support teams that rely on high-volume calling and SMS to drive revenue, close deals, follow up consistently, and hit pipeline goals. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 225 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: SaaS Labs - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Fair usage policy Calling - Includes outbound mobile and landline calls within your selected region, and inbound calls on routes under $0.02/min. - Excludes toll-free, premium-rate, shared service numbers, international calls, call forwards, and Sales Dialer traffic. SMS - Includes messages to numbers in your selected region. - Excludes SMS sent via workflows, bulk campaigns, and CRM automations. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, France, Germany, India, Ireland, Singapore, Spain, United Kingdom, United States ## Features - 2-Way Messaging - Activity Dashboard - Alerts/Escalation - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Transcription - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transcription - Callback Scheduling - Campaign Management - Conferencing - Contact Management - Conversation Intelligence - Customisable Reports - Customisable Templates - Data Security - Event Triggered Actions - Feedback Management - File Sharing - IVR - List Management - Mass Texting - Message Personalisation - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - PBX - Predictive Dialer - Queue Management - Real-Time Chat - Reporting/Analytics - Scheduled Messaging - Survey Builder - Survey/Poll Management - Third-Party Integrations - Two-Way Audio & Video - Voice Mail - Workflow Management ... and 26 more features ## Integrations (74 total) - ActiveCampaign - Agile CRM - Apollo.io - Appy Pie - Appy Pie Design - Bigin by Zoho CRM - Bitrix24 - Bloobirds - Bullhorn ATS & CRM - Capsule - Clay - Close - Copper - Dataddo - Dropbox Backup ... and 59 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) ## Related Categories - [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software) - [VoIP Phone Systems](https://www.capterra.co.uk/directory/31101/business-phone-systems/software) - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) - [SMS Survey Software](https://www.capterra.co.uk/directory/32937/sms-survey/software) - [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software) ## Alternatives 1. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1787 reviews) 2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4089 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18803 reviews) 4. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3467 reviews) ## Reviews ### "Simple and efficient" — 4.0/5 > **Josh** | *24 March 2025* | Legal Services | Recommendation rating: 7.0/10 > > **Pros**: Easy to manage; can see the status of all users > > **Cons**: The platform is not very intuitive; had issues navigating the dashboard > > Overall, it was a decent experience. With some improvements to the dashboard, it could be a great tool. ----- ### "Not for a fit for new, small, or start up businesses" — 1.0/5 > **Craig** | *17 January 2025* | Accounting | Recommendation rating: 0.0/10 > > **Pros**: The ability to do CRM like actions within the system and do SMS messaging. Itlooked like it an application that would provide what needed currently, as well as the type of features that we wanted to grow into. > > **Cons**: My business partner and did three video calls with Just call to discuss and review the application, see if it would work our needs and learn how to use it. We must have spent in total a bit more than a half of a day's work so that we could review that the application would solve our problems and learn how to use it to do so. Well, not long into our trial, they sent us this message: We are writing to inform you that your JustCall account has been permanently closed. Our systems has detected usage linked to your JustCall account that violates our Terms and Conditions. As a result, your JustCall account has been closed, and you will not have any access to our services. Please note that this decision is final. If you believe this action was taken in error, you may contact us at help@justcall.io to reconsider our action. Well,it was a pretty nasty message of itself, but we figured we would give justcall a chance to explain themselves and fix it. I explained to them that I was in the process of transitioning from one business service to a similar one, had reserved my domain name but the new web site is currently in development. We need a phone number to put on our new website for our new business before we can plop the web site down on the domain. I explained that to them, but apparently that wasn't good enough, and they told us to move on. > > They gave the impression that they worked with all size of businesses, but after our experience, they don't support small startup businesses. I think the cost of the service is too high for a company that isn't already bringing in at least 7 figures a year. I just wish they would have told us first that they only really desired to work with medium to small size businesses. ----- ### "Loving the SMS Experience" — 5.0/5 > **Sergio** | *1 October 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: At HIE, we’ve recently integrated Justcall to automate our SMS flows, and the experience has been nothing short of transformative. Managing client communications can be time-consuming, but with Justcall, we've streamlined the entire process. The automation features have not only increased our efficiency but also allowed us to maintain a personal touch in every message. From scheduling follow-ups to handling bulk messages, Justcall has given us the flexibility to customize and optimize our communication strategy. The platform is intuitive and offers a range of features that cater to our specific needs. Plus, the analytics have been invaluable in helping us fine-tune our approach and maximize engagement. > > **Cons**: One thing that’s a bit of a pain for us at HIE is trying to locate specific SMS messages. 😅 With so many people writing in, it can feel like finding a needle in a haystack\! We love the automation Justcall provides, but when it comes to searching for a message, it’s a bit of a hassle—especially when you're juggling a ton of conversations. It’s like scrolling through an endless sea of texts\! A more streamlined search feature would make a world of difference for us. > > Overall, we couldn’t be more pleased with the results. The SMS automation through Justcall has enhanced our ability to stay connected with our clients while saving us time and resources. At HIE, we're all about efficiency and customer satisfaction, and Justcall has proven to be the perfect tool to help us achieve both. ----- ### "Okay, but not the best solution" — 2.0/5 > **Anthony** | *27 March 2025* | Computer Software | Recommendation rating: 4.0/10 > > **Pros**: I feel that I have not experienced many things that I like very much about JustCall. The reports were a step up from our initial call solution (Aircall) > > **Cons**: There are many things that I do not like about Justcall. Justcall does not have a queue based call structure, meaning the calls that come in that aren’t answered aren’t put in a queue that shows your missed calls. Another would be consistent issues with the software and my my microphone > > My overall experience has not been great ----- ### "User-Friendly JustCall" — 5.0/5 > **Vanessa** | *15 October 2024* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: It's really easy to use for a new user like me. The navigations are smooth and settings are easy to understand. > > **Cons**: It's only when it sometimes lags, but it could be because of my internet connection, too. > > I like how easy it is to use and never had problem with it so far. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.co.uk/software/157853/justcall?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/157853/justcall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data