15 years helping British businesses
choose better software

What is URBANTZ?

Urbantz is Europe's leading last mile logistics management platform designed specifically for enterprises.

Our happy customers include FM Logistic, Ziegler, GLS, Postnord, Marley Spoon, England's National Health Service, C Chez Vous, Movinga, CityLogin and many more.

Empowering full visibility and control across fleets we help the largest logistics brands to deliver more orders efficiently. Urbantz makes it easy to rapidly scale delivery networks & provide richer recipient experiences.

Who Uses URBANTZ?

Built for retail and logistics enterprises that need a reliable, scalable all-in-one delivery management software that enables faster carrier onboarding & richer recipient experiences to deliver more.

URBANTZ Software - JOIN THE BIGGEST BRANDS RELYING ON URBANTZ EVERY DAY
URBANTZ Software - Get full visibility over your delivery operation in real time. No matter whether you have your own fleet or work with external carriers. Forget about failed deliveries, easily contact drivers, track realtime position of the courier, optimise routes.
URBANTZ Software - Configure your delivery flows without coding and require your drivers or carriers to follow specific steps during the delivery process.
URBANTZ Software - Customise your order tracking pages depending on the brand requirements
URBANTZ Software - Real-time slot booking and ranking. Urbantz defines the most optimal delivery time-slots allowing you to propose customers those that are more convenient for you. You can incentivise customer's choice by labelling slots with CO2 ranking or pricing options

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Reviews of URBANTZ

Average score

Overall
4.3
Ease of Use
4.3
Customer Service
4.4
Features
4.1
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
36%
4
54%
3
11%
Frederic
Project Manager in France
Retail, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Frederic H. Review

5.0 3 years ago

Comments: Urbantz has deeply modernized our brand reputation. The Urbantz teams are really committed, professional and conscientious.

Pros:

Intuitive and pleasant user interface Quick integration with flexible APIs

Cons:

APIs could still be improved on some features

URBANTZ Response

3 years ago

Thanks so much for your review Frederic. We're glad you find the user intervace intuitive and the APIs to be flexible to your needs. Our aim is to help you build your business so it's great you've been able to enhance your repuation using the Urbantz platform. Thanks for the suggestion on building out the features of the APIs. We're always looking at opportunities to improve the functionality of our products. If you have specific needs or suggestions, please do share them with your CSM so they can be discussed with our prodcut team! All the best Urbantz team

Jonas
Logisitcs Director in Belgium
Logistics & Supply Chain, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Flexible and quick round processing

4.0 2 years ago

Comments: Fro quick crearion of rounds, correct planning and overall easy of use I would keep on using Urbantz

Pros:

Quick creation and calculation of rounds

Cons:

Needs a lot of refreshing and updates. Every now and then the system falls out.

URBANTZ Response

2 years ago

Thanks for your review Jonas, it's great that you find the platform quick. Regarding platform updates, it's really important to us at Urbantz that we continue to evolve our solution so that it better meets our customers' needs. It's true that we are regularly updating the platform and we hope you and your teams see the benefits of these updates in terms of improved stability, efficiency and new features. We try to ensure that most of the updates are not forced so that each user can accept them at a time that suits them. We're working hard to identify the best ways to introduce new features without interrupting your work. Please let your CSM know if you think there are ways that we can do this better. Feedback like yours helps us to make our solution better and it's always appreciated.

Kjell
Project Manager in Belgium
Logistics & Supply Chain, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Urbantz, Easy to use in last mile

3.0 2 years ago

Comments: easy to use for dispatch and planning, userfriendly for drivers

Pros:

Dashboard overview is clear , driver app is usage friendly

Cons:

task view max 1 week view export max 1 month not working well in Edge

URBANTZ Response

2 years ago

Thanks for your feedback, we're glad your team finds it easy to use for last mile management. Regarding export functionality, Urbantz manages incredibly large datasets so even manipulating 1 month's worth of data in spreadsheet software such as Excel can be a challenge if your operation has a high number of deliveries. That's why we offer the possibility for customers to retrieve all their data from the platform so it can be fed into their ERP or BI system. In this way, you can integrate your last mile delivery data with other customer information. We've also developed an Insights module that provides reports you can use to evaluate delivery activity across a variety of metrics, compare performance across hubs, carriers etc. All the best.

Eduardo
Managing Partner in Spain
Verified LinkedIn User
Management Consulting, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Superior standard features and high speed of implementation

4.0 5 years ago

Comments: Aftr checking and testing many competing products, we selected Urbantz as the most suitable for our client business needs.
People we have worked with has been very responsive. We could manage several go-lives in 2-3 months after having selected this solution.

Pros:

It really works according to product specifications and features published in the website. Standard features are superior to competitors' offering. Product is in constant evolution. A standard way to add specific client information and use it in business rules that can be maintained by the client without jeopardizing upgrades. Client requests always become part of the standard product instead of starting parallel client versions. All clients are on the same platform and version. Implementation can be as quick as client connects to Urbantz standard APIs. In our case, it took 2 months to move from the first design workshop to the first go-live.

Cons:

Product cost is high. Communication & support could be easily improved.

URBANTZ Response

3 years ago

Thanks for your feedback Eduardo. We're glad you find the platform works well and that our features have offered you greater value than competing solutinos that you've used. Indeed, we're big believers in interoperability as this helps us massively reduce implementation times for our customers who need to integrate Urbantz with their other systems. Communication is an area we are actively working on improving as we scale up. We'll continue working to try and find the best ways of keeping you informed of updates and new features. All the best, Urbantz team

Anthony
Logistiek Coördinator in Belgium
Logistics & Supply Chain, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Urbantz - Easypost

4.0 2 years ago

Pros:

- Optimisation of routes - Statistics about performances - Live tracking of drivers - ease of use of the application

Cons:

- There are many possibilities within Urbantz but it takes a while to match the possibilities with the needs of the company

URBANTZ Response

2 years ago

Thanks for the review Anthony. It's great that you find the application easy to use and the route optimisation effective. Indeed, there are many possibilities to configure the Urbantz platform in different ways. We pride ourselves on the fact that we can support an extremely vast range of use cases for enterprise delivery operations. We're always striving to improve our onboarding processes for customers to make that matching of possibilities and needs as efficient as possible. And of course we're adding plenty of new features as well. Please reach out to your CSM if you'd like to see how we're changing the platform in ways that can better support your use case!