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Userlane logo

Userlane

Userlane Overview:

What is Userlane?

Userlane is a Digital Adoption Platform that helps enterprises drive value from their software and AI investments.

Understand
Userlane gives enterprises a clear overview of their application landscape - showing which tools are used, how they’re used, and where digital friction exists. With the HEART analytics framework, organisations gain actionable insights into user behaviour and adoption trends, helping them identify underutilised software, measure ROI, and guide strategic investment decisions.

Improve
Through real-time in-app guidance and an AI Assistant, Userlane supports employees directly within their workflows. This intelligent, contextual support helps users complete tasks efficiently, reduces support overhead, and accelerates onboarding - enabling confident collaboration between people and technology.

Built for security, scale, and simplicity, Userlane helps enterprises optimise digital adoption and turn technology into tangible business outcomes.

Who Uses Userlane?

Our solution is designed to help enterprises across all industries guide and support their software users, enhance user experience, optimize business processes and increase software adoption.

Where can Userlane be deployed?

Cloud-based
On-premise
Userlane Software - Happiness
Userlane Software - Engagement
Userlane Software - Adoption
Userlane Software - Retention
Userlane Software - Task Success
View 6 more

Overall rating

See all reviews
Based on 47 reviews
4.5
Write a Review!

Reviews sentiment

Positive
96%
Neutral
4%
Negative
0%

Starting Price

US$1.00
Per User, Per Month

Free trial

About the vendor

  • Userlane
  • Located in Munich, Germany
  • Founded in 2015

Userlane support

  • Phone Support
  • Chat

Countries available

Austria, Belgium, Canada, Denmark, Finland

Countries available

Countries where the product is available. Note: Customer support may not be accessible in that country.

  • Austria
  • Belgium
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Ireland
  • Italy
  • Netherlands
  • Norway
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

Languages

English, German

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Capterra verified reviews for Userlane

Overall rating

4.5
Based on 47 reviews
Write a Review!

Filter reviews (47)

Most Helpful Most Recent
Jovan
Head of Marketing in Serbia
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 1-5 months

"Very effective onboarding software for SaaS products"

30 October 2019
5.0
Powerful onboarding software which is actually very easy to use.
Pros:
Very effective software for teams who want to accelerate their user onboarding. Well designed with good UX and UI. Helped us a lot in dealing with customer retention and user activation.
Cons:
I'm very satisfied. The analytics section could be a little bit improved in a visual way.
Reviewer Source
Verified Reviewer
Verified LinkedIn User
Management Consulting, 2–10 Employees
Used the Software for: 1+ year

"Implementing Userlane in the HR context"

24 March 2022
4.0
Pros:
Userlane really helps users to learn new softwares in a modern way without overhelming them. You can easily combine it with software trainings to give all users a feeling of security - you get help within the system whenever you need it. Also for administrators the new analytics dashboard is very helpful. If there are any problems or mistakes with some guides you can see it directly in the dashboard and solve it. In addition adding new guides oder changing existing ones is pretty easy and implementable for anybody, even without coding skills.
Cons:
A feature that could be really helpfull in the future is an integration with ticketing systems. Thereby the connection to the support, if users need it, can be improved within the system that is used.
Reviewer Source

Userlane Response

13 April 2022

Thank you for the detailed feedback. We strive to make it easy to create guides and to know where to focus on improvements and fix issues, all while providing a great experience for your customers, navigating through the guide. We enable various types of connections to third party systems and, I believe, we already can help you solve the issue in your suggestion; please contact your Customer Success Manager or via our support ticket and we'll find out. Itamar Freiman, VP Customer Success Userlane

Joran
Technical Writer in Netherlands
Computer Software, 51–200 Employees
Used the Software for: 6-12 months

"Great potential, but missing features to align the tours with our brand"

15 March 2022
3.0
Pros:
Once you get the hang of the editor, it's a logical workflow that allows you to create something fast.
Cons:
We really miss the possibility to upload our own fonts and having more design options for the tours we create. This holds us back from creating more tours, as it doesn't feel that it fits well into our product.
Reviewer Source

Userlane Response

13 April 2022

Joran, thank you for the feedback. We strive to make it easy to create guides, as to the ability to further customize the look and feel, you will find out, if you haven't already, that we are improving upon it and some new options allow for it. Itamar Freiman, VP Customer Success Userlane

Thomas
Support Operations in Belgium
Financial Services, 51–200 Employees
Used the Software for: 1+ year

"Customer onboarding tool"

15 March 2022
4.0
Overall very satisfied as it works well for our end-users and we get a lot of feedback that the userlane tracks are very useful. We have been using the product for >1y and saw it grow exponentially so excited to see what comes next.
Pros:
The insights are helpful so you can see which userlanes are used most often. The multi language option is important for us. Recording the steps works well once you are used to it. Easy to use for the end-user. Smooth integration in our own platform.
Cons:
They are still a start/scale-up so not all features are as stable as expected. But this said it also gives us a lot of opportunities to talk to Userlane to get things moving when something is happening.
Reviewer Source

Userlane Response

14 April 2022

Thomas, thank you for the feedback. Glad to read that your onboarding process was positively affected by adding Userlane. Indeed, we are making continuous progress with the tool and are improving it, based on our vision and the feedback we get from customers, such as yourself. Itamar Freiman, VP Customer Success Userlane

Daniel
CEO in Germany
Printing, 2–10 Employees
Used the Software for: 2+ years

"Effective and easy to use onboarding software"

3 March 2021
5.0
Thanks to the Userlane tutorials our users have a perfect onboarding process in our software. This has helped us to improve the User Experience and significantly reduce the amount of customer support required. Working with the Userlane team has always been easy, fast and efficient.
Pros:
Once the software was setup and running, I was able to manage the content of the tutorials easily myself and also add new steps in the guides any time. This way I do not depend on others to keep the content of our onboarding updated (only if complex features need to be developed). The backend is easy to use and offers sufficient customization features.
Cons:
It's quite complicated to create or edit guides for a mobile software.
Reviewer Source

Userlane Response

16 March 2021

Thank you Daniel for your frank feedback, it is highly appreciated. I'm happy to see that Userlane provides a perfect onboarding experience for your users and that it is easy to create and maintain and that you always have us ready to assist. Best, Itamar Freiman VP Customer Success

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