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What is Dynamics 365?

Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.

Who Uses Dynamics 365?

Dynamics 365's plans can accommodate for households, individuals, or even enterprises.

Dynamics 365 Software - Sales opportunity tracking
Dynamics 365 Software - Finance and operations reports
Dynamics 365 Software - Omnichannel customer service

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Reviews of Dynamics 365

Average score

Overall
4.4
Ease of Use
4.1
Customer Service
4.2
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Sebastian
Sebastian
Chief Marketing and Customer Experience in US
Verified LinkedIn User
Pharmaceuticals, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

The leading solution for managing businesses

5.0 2 weeks ago New

Comments: In my experience, Dynamics 365 has provided a comprehensive solution for all my specific business management tasks, including sales, customer service, marketing, and maintenance. It has optimized and improved the efficiency of all processes within each area.

Pros:

Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer satisfaction, incorporating artificial intelligence functionalities, allowing access to information and performing tasks from any mobile device, etc.

Cons:

I haven't been able to find any drawbacks; it's all benefits with this platform.

Christina
Coordinator in UK
Education Management, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Dynamics products in work environment

4.0 last month New

Comments: Overall I am very satisfied with the Dynamics 365 products, they make work life easier, no doubt they are used by many organisations.

Pros:

It provides endless possibilities on working together with colleagues, from MS teams for interaction and chats, to SharePoint for repository purposes, and CRM for marketing and campaigns.

Cons:

I would like it if MS teams had more options/functions in working together with colleagues more actively.

David
Owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Product Review

3.0 4 weeks ago New

Comments: It was an overall positive experience but lacking a bit

Pros:

It was a good program that was easily accessible

Cons:

My staff and I had difficulties with navigating the program

Linus
Marketing Director in US
Marketing & Advertising, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Competent Support for Business Operations.

5.0 3 months ago

Comments: Dynamics 365 has captured multiple operational needs for companies, and this improves the sales and revenue

Pros:

Dynamics 365 has valid and focused operational options, and this resolves all the business demands. Dynamics 365 has a significant customer support players, and this resolves challenges that occur.

Cons:

Dynamics 365 is timely, with no operational defect from the vendor.

Ajay
Recruitment Manager in India
Human Resources, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Powerful and Flexible, but Requires Time and Expertise

4.0 2 weeks ago New

Comments: My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation capabilities, though it's sometimes hindered by a steep learning curve and complex configurations.

Pros:

What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of business needs.

Cons:

What I like least about Dynamics 365 is its steep learning curve, high customization costs, and occasional performance issues with large data sets.