---
description: Discover the benefits and disadvantages of iET ITSM.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: iET ITSM Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [iET ITSM](/software/157199/iet-itsm)

# iET ITSM

Canonical: https://www.capterra.co.uk/software/157199/iet-itsm

> On-premise and SaaS solution that allows businesses to streamline IT operations via incident management, issue detection, and more.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses iET ITSM?

On-premise and SaaS designed to help businesses of all sizes streamline IT operations via incident management, issue detection, risk analysis, regulatory compliance, and more.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: iET Solutions
- **Location**: Aschheim, Germany
- **Founded**: 1995

## Commercial Context

- **Starting Price**: €60,000.00
- **Pricing model**: Flat Rate
- **Pricing Details**: Concurrent User pricing model
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Available Countries**: Germany

## Features

- Asset Tracking
- Configuration Management
- Contract/License Management
- Knowledge Base Management
- Self Service Portal

## Support Options

- Chat

## Category

- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)

## Alternatives

1. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [SysAid](https://www.capterra.co.uk/software/107225/sysaid) — 4.5/5 (511 reviews)
3. [Proactivanet](https://www.capterra.co.uk/software/1010807/proactivanet) — 4.8/5 (52 reviews)
4. [ManageEngine Endpoint Central](https://www.capterra.co.uk/software/170018/manageengine-desktop-central) — 4.6/5 (1485 reviews)
5. [ServiceNow](https://www.capterra.co.uk/software/152871/servicenow) — 4.5/5 (344 reviews)

## Reviews

### "The most flexible IT Service Management platform ever" — 5.0/5

> **Verified Reviewer** | *26 October 2017* | Recommendation rating: 10.0/10
> 
> **Pros**: It's flexibility, the capability to create whole new featuresets and modules. The platform can be used for standard ITSM functions, but can also be used to deplay GDPR, ISO and NEN supporting functionality.
> 
> Enormous flexibility, Out-of-the box feature richness. PinkVerified for 15 processes. Longtime participant in Service Management market.

-----

### "Overall description" — 4.0/5

> **Victor** | *24 March 2022* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: The platform is easy to use
It doesn't have a complex interface
The fields to describe an incident can be modified 
It has the option to autofill to document quick tickets for example password reset request
it's easy to track all information provided by a different department on the same ticket
> 
> **Cons**: After getting updates in the software, the platform was working slowly, and it was taking some time to get to normal.
> 
> From my side, I don't complain at all, it was easy to use, we could track the incidents, assign the incident to other colleagues, get notifications in real-time, track the resolution of the ticket per agent, create reports, I consider the platform fulfills all the main purposes of IT service management.

## Links

- [View on Capterra](https://www.capterra.co.uk/software/157199/iet-itsm)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/157199/iet-itsm> |
| de-AT | <https://www.capterra.at/software/157199/iet-itsm> |
| de-CH | <https://www.capterra.ch/software/157199/iet-itsm> |
| en | <https://www.capterra.com/p/157199/iET-ITSM/> |
| en-AE | <https://www.capterra.ae/software/157199/iet-itsm> |
| en-AU | <https://www.capterra.com.au/software/157199/iet-itsm> |
| en-CA | <https://www.capterra.ca/software/157199/iet-itsm> |
| en-GB | <https://www.capterra.co.uk/software/157199/iet-itsm> |
| en-IE | <https://www.capterra.ie/software/157199/iet-itsm> |
| en-IL | <https://www.capterra.co.il/software/157199/iet-itsm> |
| en-IN | <https://www.capterra.in/software/157199/iet-itsm> |
| en-NZ | <https://www.capterra.co.nz/software/157199/iet-itsm> |
| en-SG | <https://www.capterra.com.sg/software/157199/iet-itsm> |
| en-ZA | <https://www.capterra.co.za/software/157199/iet-itsm> |

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