15 years helping British businesses
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What is Thryv?

Meet Thryv, the customer relationship management (CRM) software built for small business. Thryvs CRM gives you in-depth insights into customer data and detailed customer profiles that include contact info, appointment history, unique preferences, and personal notes. Use this information to send targeted text and email communications that keep them coming back again and again.

Who Uses Thryv?

Being a small business owner can be overwhelming. At Thryv, we created simple software to help them get organised, communicate with their customers, and get paid, so they can get back in control.

Thryv Software - The end-to-end client experience software for growing small businesses Get the job, manage the job, get paid and get credit online with Thryv.
Thryv Software - Don’t let poor communication cost you customers. Communicate with customers how they want to communicate, via text and email, all from a single inbox.
Thryv Software - There’s no better time to reclaim your time. Sync your existing online calendar, schedule projects, and better manage your day with optional online appointment booking tools, online scheduling, and payment processing.
Thryv Software - Make every day payday. Streamline online payment processing for your small business to easily issue estimates and invoices on the go, and get paid faster than ever before.
Thryv Software - Because every star counts. Take control of and protect your reputation online, one star at a time. Generate more reviews, and respond all from one place.

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Reviews of Thryv

Average score

Overall
4.2
Ease of Use
4.1
Customer Service
4.3
Features
4.1
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Donna Lynn
Donna Lynn
Owner in US
Verified LinkedIn User
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Loving Thryv!

5.0 10 months ago

Comments: Excellent.

Pros:

It is easy to use, highly functional and easily interacts with our website. Our client portal is SUPER AMAZING!

Cons:

It will not save client credit cards at checkout for easier future payments. Would also like to have employee tracking for payroll.

Thryv Response

10 months ago

Hi Donna, thank you for your review. It is great to hear how easy Thryv is to use and help with your online presents. Thank you for the feedback as well, we will take this back to our team for them to look into. - Gabe

Lisa
Directpr in US
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

THRYV A Great CRM, All in One Software for Small Businesses

5.0 2 months ago New

Comments: Overall I am very happy with the THRYV software, and I haven't found a comparable offering for the price.

Pros:

THRYV is easy to use, easy to implement, and provides features that other software in this category does not, for instance, estimates, invoicing, and some marketing.

Cons:

I can't pull reports that include all my customers due to line restrictions. I would also like to see a "last date of purchase" field (for marketing purposes).

Jenny
Officer in US
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Poor Customer Support, still withdraw full price from your account even though they said not

2.0 4 years ago

Comments: I had to reach out to their [SENSITIVE CONTENT HIDDEN] about 1+ years ago in order to get my website fix because they keep on pushing from one team to another. I have been frustrated with their unprofessional customer services since 2017 and I'm about to send another email to the [SENSITIVE CONTENT HIDDEN] about this ridiculous charge of $199. This is a scam and rip-off from their customers who decided to leave.

Pros:

If you have a full-time staff to use this software to run your business then it should be okay.

Cons:

1. You need to constantly check your website because you know when they mess it up to become a blank page. You will not get an easy resolution from their CSR without a request to speak with the manager. 2. If you terminate the agreement earlier then they hold you accountable to pay them until the term expired. On the other hand, when the term is expired and they continue to charge you month-to-monthly without giving you the courtesy email to let you know about the term being the change. 3. I was 3 or 4 days into the new month and request to terminate because my contract has been expired for I don't even know how long. [SENSITIVE CONTENT HIDDEN] promised me that she will wave the 1-time pro-rate fee that give me the weekend to retrieve all the emails that I need and forward it to my Google account. That was a lied and on Monday I got charge for the full-price $199. I have appeal with my bank and call Thryv, they have the nerve to tell me that they are not going to refund the charge. If you are looking then stay away from Thryv.

Thryv Response

4 years ago

Hey Jenny! Very sorry for all the trouble! I sent your concerns over to our Client Care Escalations team! They'll be getting back to you as soon as possible! Please let us know what else we can assist you with. -Chandlor

Dave
Co-Owner, COO in US
Automotive, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great Social Media Platform

5.0 last month New

Comments: Our experience has been great thanks to the hard work of [sensitive content hidden]. He went beyond his scope and when he was not sure of the path, he would take the time to stay with us as a rep directed and showed us how to correct our issue. My partners and I appreciate that we could always contact [sensitive content hidden] when we were having issues with the website, social media, Google business, etc. Anything we need, [sensitive content hidden] is always there for us.

Pros:

It is the Social Media platform. We love that we can post one message and it goes to all of our platforms.

Cons:

Calendar. Never have been able to maximize the calendars potential.

Jennifer
Owner/physician in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great comprehensive software package for a small business

4.0 10 months ago

Comments: Very helpful, more useful than I expected when I chose it

Pros:

Love the calendar, CRM, online appts and reminders, and ability to create/edit/send & re-send invoices (& take payment online)

Cons:

Searching the CRM -- when you type a first and last name it shows ALL entries that match either the first or last name, and then I have to scroll through to find what I'm looking for. Just show me the perfect match! Or at least make it the first thing I see.

Thryv Response

10 months ago

Hi Jennifer, thank you for your review. It is great to see how Thryv is helping you stay more organized and helps streamline your customer's experience. Also, thank you for your feedback, I will be sending this to our team for them to look into. In the meantime, you can always submit your suggestions right in Thryv for others to see and vote on! - Gabe