--- description: Discover the benefits and disadvantages of PrimePay. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PrimePay Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Payroll Software](/directory/30202/payroll/software) > [PrimePay](/software/156904/primepay) # PrimePay Canonical: https://www.capterra.co.uk/software/156904/primepay Page: 1 / 17\ Next: [Next page](https://www.capterra.co.uk/software/156904/primepay?page=2) > PrimePay makes HCM simple. > > Verdict: Rated **4.0/5** by 381 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses PrimePay? PrimePay makes HCM simple. For over 38 years, we’ve combined unwavering service with a unified payroll platform that streamlines time tracking, payroll and tax filing, and compliance. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 381 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: PrimePay - **Location**: West Chester, US - **Founded**: 1986 ## Commercial Context - **Pricing Details**: Please contact a PrimePay sales reps for more information about pricing. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - 360 Degree Feedback - Applicant Tracking - Approval Process Control - Attendance Tracking - Benefits Management - Biometric Recognition - Check Printing - Compensation Management - Dashboard - Direct Deposit - Employee Database - Employee Management - Employee Portal - Employee Scheduling - Mobile Access - Onboarding - Overtime Calculation - Payroll Management - Payroll Reporting - Self Service Portal - Tax Compliance - Time & Attendance - Time Tracking - Timesheet Management - Vacation/Leave Tracking - W-2 Preparation ## Integrations (2 total) - QuickBooks Online - Sage Intacct ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Payroll Software](https://www.capterra.co.uk/directory/30202/payroll/software) ## Related Categories - [Payroll Software](https://www.capterra.co.uk/directory/30202/payroll/software) - [Clocking Systems](https://www.capterra.co.uk/directory/30001/time-clock/software) - [Human Resources Software](https://www.capterra.co.uk/directory/5/human-resource/software) - [Direct Deposit Payroll Software](https://www.capterra.co.uk/directory/32598/direct-deposit-payroll/software) ## Alternatives 1. [Deel](https://www.capterra.co.uk/software/205015/deel) — 4.8/5 (4265 reviews) 2. [Rippling](https://www.capterra.co.uk/software/172127/rippling) — 4.9/5 (4616 reviews) 3. [Paylocity](https://www.capterra.co.uk/software/86714/webpay) — 4.3/5 (1822 reviews) 4. [ADP Workforce Now](https://www.capterra.co.uk/software/155895/workforcenow) — 4.4/5 (7171 reviews) 5. [RUN Powered by ADP](https://www.capterra.co.uk/software/185859/run) — 4.6/5 (1336 reviews) ## Reviews ### "Primepay review" — 4.0/5 > **Georgina** | *18 June 2025* | Computer & Network Security | Recommendation rating: 7.0/10 > > **Pros**: Primepay is simple and quick. Costumer service provides great support. The website is colourful and looks proffesional > > **Cons**: The website could have wider range. And we as costumers should be able to access more information. It could parter with more teams to provide even wider range off softwares > > Overall positive. Website looks proffesional. Costumer service is amazing. Easy to set up and is poppullar with many costumers world wide ----- ### "Primepay - not my first choice" — 2.0/5 > **Sally** | *9 September 2024* | Insurance | Recommendation rating: 2.0/10 > > **Pros**: The gross to net calculation. The product is reasonably easy to use. > > **Cons**: Customer support or lack thereof. Inaccurate earnings codes set up etc. > > It was a bit traumatic. Very hard to get hold of someone and using their 'ticketing' system was awful. They are just now (sept) answering emails from June\! Tickets would get closed with zero action taken. ----- ### "Customer support is great\!" — 5.0/5 > **Liz** | *17 January 2025* | Security & Investigations | Recommendation rating: 9.0/10 > > **Pros**: We always receive a quick response to any question we have. > > **Cons**: I prefer to have a payroll specialist assigned to my account so that if I have questions I always speak to the same specialist. Therefore, it is a more personalized experience. > > The fast response from the specialists at Primepay is great\! We just submitted our 3rd party sick pay and received our amendments the very next morning. ----- ### "Great basic software" — 3.0/5 > **Christina** | *24 November 2025* | Construction | Recommendation rating: 5.0/10 > > **Pros**: The simplicity of the product made it easy enough for almost anyone to use. The payroll process and tax management filing was helpful. > > **Cons**: Because of the simplicity of the product, it lacked the abilities and the support we needed as a growing business. > > The software was great and easy to use. It had some ability to modify the set up and codes but when it came to customer service, it was difficult to get answers and help without starting from ground zero and explaining your whole company/ process to each person. ----- ### "The money savings is totally worth it. Your not sacrificing anything." — 5.0/5 > **Mike** | *16 May 2025* | Food & Beverages | Recommendation rating: 10.0/10 > > **Pros**: The pricing and helpfulness of the Sales rep and the account specialist. Everyone was helpful during the onboarding process and trying to get me set up with everything. Pricing was a huge point for me and this is almost half the price of any other pay company I have been with > > **Cons**: The amount of work to bring employees from current service to primepay. Have to do a lot of manual transfer of reports and information. > > The information session was very friendly and helpful. Compared apples to apples. After the sales person went through the information, I was transfered over to my account specialist who was able to log in with me and get some of the information the needed through a web call. Now just in the process of getting employee information over. ----- Page: 1 / 17\ Next: [Next page](https://www.capterra.co.uk/software/156904/primepay?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/156904/primepay) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data