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MaxContact

What Is MaxContact?

MaxContact is a leading cloud-based contact centre solution provider. With unrivalled technology, a fantastic 100% UK based team, we design and develop your solution based on your business requirements, so as your needs change, so do we.

It's the reason MaxContact now handles over 100Million interactions monthly, why 97% of our valued customers choose to stay with us, and why we're growing from strength to strength, alongside our customers.

Who Uses MaxContact?

MaxContact is a cloud contact centre software provider used by sales, customer service, support and debt collection teams in organisations large & small. Suitable for teams of over 10 people.

MaxContact Details

MaxContact

Founded in 2013

MaxContact Details

MaxContact

Founded in 2013

MaxContact videos and images

MaxContact Software - Better by Design - thumbnail
MaxContact Software - Bespoke Dashboards - thumbnail
MaxContact Software - Omnichannel - thumbnail
MaxContact Software - Knowledge Base - thumbnail
MaxContact Software - PCI-DSS compliance - thumbnail

Compare MaxContact pricing with similar products

Starting price

N/A
US$100.00/month
US$38.00/month
N/A

Free Version

Free Version No
Free Version No
Free Version No
Free Version No

Free Trial

Free Trial Yes
Free Trial No
Free Trial No
Free Trial No

MaxContact deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Chromebook (Desktop)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Features of MaxContact

  • API
  • Activity Dashboard
  • Activity Tracking
  • Answering Machine Detection
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • CRM
  • Call Centre Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • IVR / Voice Recognition
  • Integrations Management
  • Interaction Tracking
  • Lead Capture
  • Lead Management
  • Live Chat
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting/Analytics
  • Text to Speech
  • Third Party Integrations
  • Voice Mail

View full list of Auto Dialer Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Centre
  • CRM
  • Call Centre Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customisable Reports
  • Email Management
  • IVR / Voice Recognition
  • Inbound Call Centre
  • Interaction Tracking
  • Live Chat
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Centre
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Third Party Integrations
  • Voice Mail
  • Workflow Management

View full list of Call Centre Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Notifications
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • CRM
  • Call Centre Management
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer History
  • Customisable Reports
  • Data Import/Export
  • Email Management
  • IVR / Voice Recognition
  • Interaction Tracking
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Performance Management
  • Predictive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Third Party Integrations
  • Voice Mail
  • Workforce Management

View full list of Contact Centre Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM
  • Call Centre Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer History
  • Customisable Reports
  • IVR / Voice Recognition
  • Interaction Tracking
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Phone Key Input
  • Pre-recorded Messages
  • Predictive Dialer
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • SMS Messaging
  • Survey/Poll Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integrations
  • Voice Customisation
  • Voice Mail

View full list of IVR Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • CRM
  • Call Centre Management
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customisable Reports
  • Email Management
  • FCC Compliance
  • FTC Compliance
  • IVR / Voice Recognition
  • Interaction Tracking
  • Lead Capture
  • Lead Management
  • List Management
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Predictive Dialer
  • Progressive Dialer
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Text to Speech
  • Third Party Integrations
  • Voice Mail

View full list of Predictive Dialer Software

  • API
  • Activity Dashboard
  • Audio Capture
  • Automatic Call Distribution
  • Automatic Transcription
  • CRM
  • Call Centre Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Campaign Management
  • Categorisation/Grouping
  • Chat/Messaging
  • Communication Management
  • Compliance Management
  • Computer Telephony Integration
  • Customer Experience Management
  • Customer Service Analytics
  • Customisable Reports
  • Data Security
  • Email Alerts
  • HIPAA Compliant
  • IVR / Voice Recognition
  • Language Detection
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Predictive Dialer
  • Quality Assurance
  • Real Time Analytics
  • Reporting & Statistics
  • Request Assignment
  • Sales Trend Analysis
  • Search/Filter
  • Self Service Portal
  • Self-Service Search
  • Sentiment Analysis
  • Speech-to-Text Analysis
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Visual Analytics

View full list of Speech Analytics Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Budgeting/Forecasting
  • Calendar Management
  • Clock In / Out
  • Compliance Management
  • Compliance Tracking
  • Contractor Management
  • Customisable Reports
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Labor Forecasting
  • Leave Tracking
  • Monitoring
  • Online Time Clock
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recruitment Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Third Party Integrations
  • Time & Attendance
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • Workflow Management

View full list of Workforce Management Software

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Reviews of MaxContact

Read all 10 reviews

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.3
Features
4.6
Value for Money
4.8

Reviews by score

5
8
4
1
3
1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Aaron H.
Dialler Manager in UK
Utilities, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Utility Renewals Ltd - Max Contact review

5 11 months ago

Comments: Right from initial discussions before purchasing the software to deployment the team at Max couldnt do enough for us - There were a few bespoke features we needed adding into the software before it went live, Max got these completed in a timely manner and offered support throughout. Ongoing the support function they offer is good, queries and issues are addressed very quickly and problems solved. We have a good relationship with our account manager and he is more than willing to address any issues we may have, put forward any potential suggestions we have in terms of product development etc.

Pros:

The whole layout of Max contact is completely different to the old on-premise dialler we used to use - Its far more up to date and alot more user friendly. Very little training is needed for the end user moving from existing platforms as it is so easy to use and self explanatory. For me the IVR maker is another massive pro to this software - It is so easy to use and create quite complicated IVR's using literally a drag and drop function.

Cons:

The reporting function within Max is in constant development. Historical software we have used has enabled us to write reports from SQL queries this isn't a function within Max so there are pre set reports to run - If there are any reports missing Max are willing to write these reports and publish within your instance.

MaxContact Response

11 months ago

Thank you for your feedback Aaron, we appreciate it. Thank you for being a MaxContact customer.

Callum S.
IT Support and Operations Analyst in UK
Financial Services, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Full of Potential

4 12 months ago

Comments: I like the product a lot, its a great improvement on the old solution we had before. I think the best way to describe it is painfully frustrating. Its so close all the time to being a brilliant, industry leading, product; but always somehow manages to slightly miss the mark in the smallest but most important ways. I can see a lot of potential in MaxContact and hope that the kinks can be worked out soon.

Pros:

The dialler portion is packed full of features that make campaign and list management really easy. Separating inbound skills and outbound campaigns is a brilliant idea that makes call centre management really easy. The ability to create custom scripts, dashboards and reports on the fly allows the call centre to stay up to date

Cons:

The IVR is very basic compared to other products limiting the amount of self service ability Lots of the features (particularly new ones) just don't work. I could come up with a really long list of promising features that would be a revelation if they worked, but they just don't work properly. Development of new features is really slow and time schedules are either not met or not provided to begin with

MaxContact Response

11 months ago

Thank you for your feedback Callum, it's great to hear that you think MaxContact has a lot of potential and but we appreciate and understand that you're finding some elements of using MaxContact limiting. We're investing more than ever before into our people, product and processes to ensure that we're always improving. A lot of the developments we focus on, are suggestions from our customers so thank you for the continued feedback. We really appreciate it and you, for being our customer.

Callum W.
Head of Marketing in UK
Insurance, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Not 100% What We Wanted

3 last year

Pros:

Great features, very complex features too.

Cons:

It looked like a great piece of software but it was difficult to set up and manage.

Ryan M.
Communications Manager in UK
Legal Services, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

APJ Solicitors - Max Contact

5 12 months ago

Pros:

Unbelievable user interface which is up there with the easiest products to navigate around! Very good management portal with accessibility to make tweaks and changes tot he system. Never had 1 single issue with phone lines which is exactly what you want when having an automatic dialler.

Cons:

Only con i would say is reporting, you have the base level reports within the systems and its very limited to what you can create yourself without paying for an extending version.

MaxContact Response

12 months ago

Thank you Ryan for your feedback - great to hear you you're enjoying using MaxContact. As a part of our continued development we're working on the reporting functions within the platform too and will keep you updated of our progress.

Nicola B.
Reservations Team Manager in UK
Retail, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Great Product, Excelent support team,Easy to use.

5 12 months ago

Comments: All positive! I am really happy with the service and the software, it really is value for money , we looked at a few other companies when we first on boarded Max Contact , but they had a lot more features and looked a lot less clunky than other bands , however as a price point they very evenly matched with their competitors.

Pros:

it is really easy to self manage, this has not been built for IT wiz Kids , its for real contact center /sales managers. great support team, very responsive and they understand how business critical their software is and that response time is a of utmost importance, you also have access to a account manager who again is really responsive.

Cons:

Not many the Max Contact development team are always adding new features and services to their system.

MaxContact Response

12 months ago

Thank you very much for your feedback Nicola.