--- description: Discover the benefits and disadvantages of Zoho CRM. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.co.uk/software/155928/zoho-crm Page: 1 / 281\ Next: [Next page](https://www.capterra.co.uk/software/155928/zoho-crm?page=2) > Zoho CRM empowers organisations with a complete customer relationship lifecycle management solution. > > Verdict: Rated **4.3/5** by 7003 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho CRM? Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 7003 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: £10.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - AI/Machine Learning - Activity Tracking - Appointment Management - Automated Routing - Business Process Automation - CRM - Campaign Management - Channel Management - Chat/Messaging - Client Tracking - Commenting/Notes - Communication Management - Contact Management - Content Management - Customer Experience Management - Customer History - Customer Segmentation - Data Entry - Donor Management - Drag & Drop - Email Management - Email Marketing - Feedback Management - For Financial Institutions - For Insurance Industry - For Sales Teams/Organizations - Goal Setting/Tracking - Incentive Management - Interaction Tracking - Lead Distribution - Lead Generation - Loyalty Program - Marketing Automation - Multi-Channel Data Collection - Multi-Currency - Onboarding - Performance Management - Performance Metrics - Proposal Generation - Quota Planning - Quotes/Estimates - Reporting/Analytics - Rewards Management - Sales Activity Management - Sales Planning - Search/Filter - Social Promotion - Surveys & Feedback - Task Management - Workflow Configuration ... and 77 more features ## Integrations (68 total) - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Docusign - Dropbox - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar - Google Drive - Google Workspace ... and 53 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) ## Related Categories - [AI Sales Assistant Software](https://www.capterra.co.uk/directory/34135/ai-sales-assistant/software) - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) - [Financial CRM Software](https://www.capterra.co.uk/directory/30562/financial-crm/software) - [Construction CRM Software](https://www.capterra.co.uk/directory/30657/construction-crm/software) - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.co.uk/software/152373/hubspot-crm) — 4.5/5 (4491 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.co.uk/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18812 reviews) 4. [Kylas Sales CRM](https://www.capterra.co.uk/software/210630/kylas) — 4.8/5 (629 reviews) 5. [Dynamics 365](https://www.capterra.co.uk/software/157279/dynamics-365) — 4.4/5 (5860 reviews) ## Reviews ### "Easy-to-Use CRM for Organised Customer Management" — 5.0/5 > **Susan** | *24 September 2026* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: Zoho CRM is easy to use and helps keep customer information organised in one place. I like the clear layout, useful automation features, and the ability to track customer interactions and follow-ups without making the process complicated. > > **Cons**: The main thing I liked least about Zoho CRM is that it can take some time to learn all the features. The number of settings and options can feel a little overwhelming at first, and some customisation and advanced features require extra time to set up. > > Overall, my experience with Zoho CRM has been positive. It provides a good range of tools for managing customers, leads, sales activities, and follow-ups in one place. The system is flexible and useful for keeping information organised, although it can take a little time to learn and set up properly. Overall, it has helped make customer and sales management more organised and efficient. ----- ### "Great value for money and easy to use once its setup" — 4.0/5 > **Luke** | *21 September 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Brilliant email and marketing side of things and great value for money. Some very powerful tools to follow up and see opportunities. > > **Cons**: Steep learning curve to get it all setup with the automation etc. quite a lot of clutter on the menus etc > > Good value for money though it does take a while to get setup and customise everything that you want to. ----- ### "Great crm for sales" — 5.0/5 > **Verified Reviewer** | *21 January 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Great customer support for onboarding.its easy to import data.itcreally is easy on your phone. The systems tag features are great > > **Cons**: I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm > > Its good . fast responses on oisdues.simple guidance when u get stuck..system works well even on free tiers ----- ### "The Best Tool" — 5.0/5 > **Alina** | *23 September 2026* | Design | Recommendation rating: 10.0/10 > > **Pros**: Zoho CRM helps me better organize my contacts and keep track of my projects. For my design business, I can easily find client information and follow the different stages of a collaboration. I also appreciate the customization options, which allow me to adapt the tool to my workflow. > > **Cons**: For a small business, some options can also feel more complicated than necessary when using a CRM. > > Zoho CRM remains an interesting solution for staying organized when managing client relationships. I find it most useful when I need to keep track of several projects at the same time. ----- ### "Zoho CRM a great start for SMEs" — 5.0/5 > **Peter** | *16 February 2026* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: When bundled in Zoho One it provide a lot of features for one low price. Includes social posts, sales IQ, signing and campaigns. > > **Cons**: Not keen on having to visit separate window for each module. can be tricky to set up relationships and add new fields. > > Simple to learn and use but takes time to set up if you need something more than the default settings ----- Page: 1 / 281\ Next: [Next page](https://www.capterra.co.uk/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data