Zoho CRM
by Zoho CRM
Who Uses Zoho CRM?
Zoho CRM can be used by small, middle and large businesses. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.
What Is Zoho CRM?
Zoho CRM empowers small to large-sized organisations with a complete customer relationship lifecycle management solution for managing organisation-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.
Zoho CRM Details
Zoho CRM
https://www.zoho.com/crm/
Founded 1996
Zoho CRM Pricing Overview
Zoho CRM has a free version and offers a free trial. Zoho CRM paid version starts at £10.00.
Starting Price
£10.00
Pricing Details
The price is per user/month https://www.zoho.com/crm/zohocrm-pricing.html
Free Version
Yes
Free Trial
Yes
Deployment
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Training
In Person
Live Online
Webinars
Documentation
Support
24/7 (Live Rep)
Business Hours
Online
Zoho CRM Features
Alternative Products
Popular Products
Zoho CRM Reviews for UK Users
Showing 5 of 4,152 reviews
Shawn B.
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Overall Rating5/5
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Ease of Use3/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 07/05/2020
"A CRM for the Masses"
Comments:
Overall, I would strongly recommend ANY business to try it out. Check out the free version and you'll still get a lot of value out of it.
Their Paid versions are absolutely worth it.
We started off with a Free version and then graduated into 3 Pro Users and it was a great experience.
The Customer Support Team is EXCELLENT and they really spend the time with you to get you up and running and will offer other real-world examples. I feel they really want their product to work so they're dedicated in assisting even the novice amongst us.
Pros:
This is a very low-cost CRM for Small Businesses that are interested in tying out to see if this can really work for them.
It beautifully and seamlessly integrates with Outlook and you can use ZohoCRM for most (if not all) your communications with clients and prospects.
The interface is easy to understand and you can get most things done intuitively.
Cons: Extracting out a list of all your prospects/customers into ONE Excel sheet became a painful experience because as simple as we assumed it to be it actually become fairly cumbersome. Maybe we didn't have the in-depth experience.
- Reviewer Source
- Reviewed on 07/05/2020
Verified Reviewer
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Overall Rating5/5
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Ease of Use4/5
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Features & Functionality4/5
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Customer Support4/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 18/06/2020
"Great product for small business scaling up"
Comments: My overall experience was very good. I was the head of sales who was implementing proper business practices (like conversation tracking) in the company. Zoho CRM was a great choice.
Pros: I loved the numeber of features I got for the money. At the same time, my biggest concern was integration with third party mailing service. Zoho handled it perfectly.
Cons: It was a bit pricy for a small business in Mid-Europe. Especially that we were just starting off, and did not need all the functions that came with the package we had to acquire to get the ones we needed.
- Reviewer Source
- Reviewed on 18/06/2020
Verified Reviewer
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Overall Rating1/5
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Ease of Use4/5
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Features & Functionality3/5
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Customer Support1/5
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Value for Money3/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 22/06/2018
"If you want to keep your sanity, then stay away from ZOHO"
Comments: The benefits this software provides is nothing more than any other CRM available. Keep records of your accounts, logs of communication, track your sales pipeline, etc. etc.
Pros: The CRM is easy to use. Unlike other CRM products, with Zoho you don't have to be an expert to get started. The interface is clean and easy to use. It doesn't have all the insane features that other products have, but that is what sets Zoho apart because they are trying to keep it simple for small businesses.
Cons: There's too many issues with this product to even begin listing. The application is buggy. I started reporting bugs to their support department but they occupied too much of my time and would remote into my computer and repeat the same steps over and over again, expecting a different result. I gave up on reporting issues. They don't even care to fix them anyways. The support is extremely poor. I'd rather have them offer no support than the support they provide, as you'll get even more frustrated with their support than not even having support at all. We had an "Enterprise Account Manager" which wasn't very responsive. Any unresolved issues with the application he would just send back to the support department (the same support department you'd been previously fighting with for months on petty issues) and then nothing would end up getting done. Based on my conversations with the account manager, I can confidently say that nobody in the organization has any clue what's going on. Nobody in the company has any empowerment to do anything, everybody acts like pre-programmed robots. There is a horrible communication gap between departments, nobody is on the same page, everybody just passes the buck thinking somebody else will take care of the issue. You can tell there is a pretty bad work ethic and culture. You'll get the run around and end up getting exhausted and give up. You end up having a second job just trying to deal with Zoho. It's quite simple, STAY AWAY.
- Reviewer Source
- Reviewed on 22/06/2018
Gaelan D.
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Overall Rating4/5
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Ease of Use5/5
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Features & Functionality4/5
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Customer Support4/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 29/03/2020
"Great for small businesses"
Comments: We moved to Zoho CRM in 2014 when we were looking for a cloud based CRM. We have used it in a few different business and it is easy to use and teach to others.
Pros:
It is very easy to add fields/change fields and customize as you wish. For the most part, it is very intuitive and user friendly.
Integrates with many different programs.
We had a Zoho expert set up our account and do training with us and that was worth the time and money.
Cons:
Features can be limited on lower priced tiers.
It can be difficult to find solutions to common problems.
- Reviewer Source
- Reviewed on 29/03/2020
Verified Reviewer
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Overall Rating4/5
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Ease of Use5/5
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Features & Functionality4/5
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Customer Support3/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Source: GetApp
- Reviewed on 27/05/2020
"Good Value-for-money"
Comments: Overall, I'm happy with Zoho. If you are introducing yourself into the CRM world, Zoho has more than enough features to test it and manage you customer base. Combined with third party marketing software makes it a really good product for a SME.
Pros: It's really easy to use. It has most of the features available on CRMs such as Dynamics CRM. You can easily assign contacts to users as well as associate opportunities to them.
Cons: The marketing add-on (Zoho Campaigns) does not allow to do most of functionalities available on other Marketing softwares. It's email marketing framework is really poor for a professional software.
- Reviewer Source
- Source: GetApp
- Reviewed on 27/05/2020
