Who Uses Zoho CRM?
Zoho CRM can be used by small, middle and large businesses. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.
What Is Zoho CRM?
Zoho CRM empowers small to large-sized organisations with a complete customer relationship lifecycle management solution for managing organisation-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.
Zoho CRM Details
Zoho CRM
https://www.zoho.com/crm/
Founded 1996
Support
- 24/7 (Live Rep)
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
- Mobile - iOS Native
- Mobile - Android Native
Training
- In Person
- Live Online
- Webinars
- Documentation
Zoho CRM pricing overview
See pricing detailsZoho CRM has a free version and offers a free trial. Zoho CRM paid version starts at £10.00.
Starting Price
£10.00. See pricing details
Free Version
Yes
Free Trial
Yes, get a free trial
Zoho CRM Features
CRM Software
- Calendar/Reminder System
- Document Storage
- Email Marketing
- Internal Chat Integration
- Lead Generation
- Lead Scoring
- Marketing Automation Integration
- Mobile Access
- Quotes/Proposals
- Segmentation
- Social Media Integration
- Task Management
- Territory Management
CRM Software for Mac
- Call Centre Management
- Campaign Management
- Contact Management
- Customer Support
- Document Management
- Email Marketing
- Interaction Tracking
- Landing Pages / Web Forms
- Lead Management
- Lead Scoring
- List Management
- Marketing Automation
- Product Catalogue
- Project Management
- Quotes / Proposals
- Referral Tracking
- Survey Management
- Territory Management
CRM for Small Businesses
- Business Card/Badge Scanning
- Calendar/Reminder System
- Document Storage
- Forecasting
- Lead Scoring
- Live Chat
- Marketing Automation Integration
- Quotes/Proposals
- Segmentation
- Social Media Integration
- Task Management
- Territory Management
Construction CRM Software
- Client Tracking
- Contract Management
- Forecasting
- Project Management
- Quotes/Proposals
- Sales Pipeline Management
- Scheduling
Customer Engagement Software
- Analytics
- Churn Management
- Communication Management
- Community Management
- Content Syndication
- Feedback Collection
- Gamification
- Live Chat
- Video Content
Customer Experience Software
- Analytics
- Customer Segmentation
- Dashboard
- Knowledge Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Predictive Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Financial CRM Software
- Account Alerts
- Asset Management
- Expense Tracking
- Household Tracking
- Influence Tracking
- Lead Management
- Marketing Management
- Relationship Tracking
- Team Assignments
- Territory Management
Lead Management Software
- Campaign Management
- Interaction Tracking
- Lead Capture
- Lead Distribution
- Lead Nurturing
- Lead Scoring
- Lead Segmentation
- Pipeline Management
- Prospecting Tools
- Source Tracking
Online CRM Software
- Cataloguing / Categorisation
- Customer Service Analytics
- Customer Support Tracking
- Email Response Control
- Knowledge Management
- Live Chat
- Performance Metrics
- Search
- Self Service Portal
Real Estate CRM Software
- Campaign Management
- Client/Property Matching
- Contact Management
- Email Marketing
- Interaction Tracking
- Lead Management
- Property Alerts
- Referral Tracking
- Segmentation
Sales Enablement Software
- Collaboration
- Contact Management
- Content Management
- Document Management
- Goals / Quota Management
- Lead Management
- Meeting Management
- Performance Management
- Presentation Management
- Proposal Management
- Territory Management
- Training Management
Sales Force Automation Software
- Call Management
- Campaign Management
- Channel Management
- Commission Management
- Contact Management
- Contract Management
- Customer Database
- Email Marketing
- Field Sales Management
- Lead Management
- Opportunity Management
- Performance Metrics
- Proposal Generation
- Referral Tracking
- Sales Forecasting
- Territory Management
Sales Forecasting Software
- Competitor Analysis
- Correlation Analysis
- Dashboard
- Dynamic Modeling
- Exception Reporting
- Graphical Data Presentation
- Modeling & Simulation
- Performance Metrics
- Sales Trend Analysis
- Statistical Analysis
Zoho CRM Alternatives
More Zoho CRM alternatives
Zoho CRM Reviews for UK Users
Showing 5 of 4,327 reviews
Shawn B.
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Overall Rating5/5
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Ease of Use3/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 07/05/2020
"A CRM for the Masses"
Comments:
Overall, I would strongly recommend ANY business to try it out. Check out the free version and you'll still get a lot of value out of it.
Their Paid versions are absolutely worth it.
We started off with a Free version and then graduated into 3 Pro Users and it was a great experience.
The Customer Support Team is EXCELLENT and they really spend the time with you to get you up and running and will offer other real-world examples. I feel they really want their product to work so they're dedicated in assisting even the novice amongst us.
Pros:
This is a very low-cost CRM for Small Businesses that are interested in tying out to see if this can really work for them.
It beautifully and seamlessly integrates with Outlook and you can use ZohoCRM for most (if not all) your communications with clients and prospects.
The interface is easy to understand and you can get most things done intuitively.
Cons: Extracting out a list of all your prospects/customers into ONE Excel sheet became a painful experience because as simple as we assumed it to be it actually become fairly cumbersome. Maybe we didn't have the in-depth experience.
- Reviewer Source
- Reviewed on 07/05/2020
Md masoom R.
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Overall Rating4/5
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Ease of Use5/5
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Features & Functionality4/5
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Customer Support4/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 30/05/2019
"One of the best CRM... Love this amazing tool"
Comments: Overall I love this CRM. I am using it daily and my work is incomplete without it. I use it for campaign management, sending important emails to customers. Managing all data and information in one place. The most important thing is Zoho CRM's dashboard and reports which are amazing and easy to understand.
Pros: I am using Zoho XRM for more than 3 years and found it a really amazing platform for customer relationship management. I like their simple yet effective user interface the most. I can use it very easily. Zoho CRM helps us to manage our all databases and related information at one place with amazing security. Overall I can say that this is an amazing CRM.
Cons: There is one thing that I want to highlight about this CRM that I dislike about it which is Zoho CRM is a little bit expensive compared to others but on the other hand, I can say that it is worth to spend on it.
- Reviewer Source
- Reviewed on 30/05/2019
Verified Reviewer
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Overall Rating5/5
-
Ease of Use4/5
-
Features & Functionality5/5
-
Customer Support5/5
-
Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 06/08/2020
"My Favorite Email Service"
Comments: If you are just starting out with a business or company and you want to make your business sound more professional, you really need Zoho. I had a great experience,even signing up with multiple email addresses. Now I just have the one email address and have a professional email completely for free. However if you want to have more flexibility, you may need to consider the paid plan. There are really not many cons when it comes to Zoho.
Pros: This is a free or very cheap email service depending on the plan you choose. I like this because my business is just starting out and I want to save as much as possible. Zoho is a great resource because it has all the functions I need. It integrates with my website, sends and receives emails and is fairly easy to use. It also comes with a calendar and a place to store notes and bookmarks.
Cons: I am on the free version, which means that I can only access it on my computer device. The paid plan is really inexpensive and something worth investing in if you want to answer emails in a more timely manner. It may take a bit of time to get used to the interface if you've never used it before or you are switching from another email service.
- Reviewer Source
- Reviewed on 06/08/2020
Verified Reviewer
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Overall Rating1/5
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Ease of Use1/5
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Features & Functionality3/5
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Customer Support1/5
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Value for Money1/5
-
Likelihood to Recommend
- Reviewer Source
- Source: GetApp
- Reviewed on 14/07/2017
"WORST SUPPORT TEAM"
Pros: Product is somewhat OK if you're starting with the CRM but they are slow in adapting to new technologies. They are still learning and is a good tool if you're a nut bolt retailer.
Cons:
Their support team is a bunch of absolute pathetic people. Clueless nincompoops who have no training, empathy or understanding of how customer support works!
When you call ANY support line for any cloud service, they first tell you their name, ask yours, and request details on the issue and provide you with a case reference.
NOT WITH ZOHOCRM SUPPORT CLOWNS.
They talk to you on the phone and DO NOT PROVIDE a support ticket number. Even if you ask them they fail to provide a support request number. Next, if you call them about the same issue, the same nincompoop would ask you for a ticket number which he previously didn't provide!!!
As a result, you waste time, explaining them again and again repeating the same thing to a useless clown who couldn't care less about the customer's issue and has absolutely no empathy. Their work ethic and attitude are probably worse than those working in the oldest profession.
Here’s what their support reps should have done, but they NEVER do all this. All of this is Customer Support 101:
a. Announce their name! When you ask the customer their user ID and name, why can’t you introduce yourselves too?? By default? What’s there to hide?? Why wait for the customer to ask? Even a domestic call center in India does this!
b. Take a call back number to call back in case the call gets disconnected!
c. If you can’t call back drop a 1 line email with the case reference number so at least the customer has a chance to pick up from where he left off!
WHAT A BUNCH OF LOSERS.
A rather crude bunch with absolute zero respect for paying customers. They fail to realize that they're employed because of paying customers!
I have posted an audio recording of their unprofessional attitude on a support call, on YouTube. Just look for it and have a listen yourself, so you know what can be expected.
ZOHO MANAGEMENT - Get your support clowns to signup for free trials of other cloud bases SAAS products and raise support requests so they can experience and may learn how to provide customer support!!
- Reviewer Source
- Source: GetApp
- Reviewed on 14/07/2017
David L.
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Overall Rating5/5
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Ease of Use4/5
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Features & Functionality4/5
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Customer Support5/5
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Value for Money5/5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 23/06/2020
"Great Experience"
Comments: Pleasing to work with.
Pros: The adaptability to our situation has been phenomenal. Additionally we found in other CRMs the price increased as our database increased. Zoho's solution increases as I add personnel. This is a much more palatable pricing system for us.
Cons: We do in person calling. The standard set up does not separately track this effort. We have needed to set up customization to do this. I am able to do this myself. But, it would have been better to have a canned solution.
- Reviewer Source
- Reviewed on 23/06/2020
