--- description: Discover the benefits and disadvantages of Zoho CRM. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho CRM Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Zoho CRM](/software/155928/zoho-crm) # Zoho CRM Canonical: https://www.capterra.co.uk/software/155928/zoho-crm Page: 1 / 280\ Next: [Next page](https://www.capterra.co.uk/software/155928/zoho-crm?page=2) > Zoho CRM empowers organisations with a complete customer relationship lifecycle management solution. > > Verdict: Rated **4.3/5** by 6964 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoho CRM? Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 6964 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoho - **Founded**: 1996 ## Commercial Context - **Starting Price**: £10.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually). - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Estonia, Finland, France and 42 more ## Features - AI/Machine Learning - Access Controls/Permissions - Appointment Management - Automated Routing - Business Process Automation - CRM - Calendar Management - Campaign Management - Chat/Messaging - Client Tracking - Collaboration Tools - Commenting/Notes - Communication Management - Contact Management - Content Library - Customer Activity Tracking - Customer Database - Customer Experience Management - Customer History - Document Management - Donor Management - Drag & Drop - Email Marketing - Engagement Tracking - Feedback Management - For Financial Institutions - For Insurance Industry - Goal Setting/Tracking - Incentive Management - Interaction Tracking - Landing Pages/Web Forms - Lead Generation - Live Chat - Loyalty Program - Marketing Automation - Multi-Channel Data Collection - Onboarding - Predictive Analytics - Reporting/Analytics - Rewards Management - Sales Activity Management - Sales Planning - Sales Reports - Search/Filter - Social Promotion - Survey/Poll Management - Surveys & Feedback - Task Management - Visual Analytics - Workflow Configuration ... and 70 more features ## Integrations (69 total) - 2iNova Practice Management Software - ActiveCampaign - Avaya Experience Platform - Bedrock Data - Box - Dealfront - Docusign - Dropbox Business - Eventbrite - GetResponse - Gmail - GoTo Meeting - Google Ads - Google Analytics 360 - Google Calendar ... and 54 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) ## Related Categories - [AI Sales Assistant Software](https://www.capterra.co.uk/directory/34135/ai-sales-assistant/software) - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) - [Financial CRM Software](https://www.capterra.co.uk/directory/30562/financial-crm/software) - [Construction CRM Software](https://www.capterra.co.uk/directory/30657/construction-crm/software) - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.co.uk/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.co.uk/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 3. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 4. [Pipedrive](https://www.capterra.co.uk/software/132666/pipedrive) — 4.5/5 (3042 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews) ## Reviews ### "Great crm for sales" — 5.0/5 > **Verified Reviewer** | *21 January 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Great customer support for onboarding.its easy to import data.itcreally is easy on your phone. The systems tag features are great > > **Cons**: I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm > > Its good . fast responses on oisdues.simple guidance when u get stuck..system works well even on free tiers ----- ### "Great if you want to build completely from scratch" — 3.0/5 > **Megan** | *14 March 2025* | Information Technology & Services | Recommendation rating: 1.0/10 > > **Pros**: It’s highly configurable if you know code or have developers > > **Cons**: It’s clunky to use and oddly set up, with multiple sections within the CRM separating things like leads and contacts so it can make full lifecycle reporting difficult > > I came from HubSpot so maybe I have been spoilt but I’ve found the transition to Zoho difficult and cumbersome - it doesn’t have the built in basic functionality that HubSpot has and I’ve felt many hours have been wasted on the platform trying to make it do the things HubSpot did out of the box ----- ### "Great option if you need good functionality on a smaller budget" — 4.0/5 > **Verified Reviewer** | *19 September 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: This is a great CRM option for businesses that don't have a large budget. That being said, it doesn't feel cheap and includes a lot of great features for sales and marketing teams. > > **Cons**: The email tool is a little basic regarding design templates - although the scheduling functionality is good. The reporting module could be improved. The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports. > > Overall I was happy with the experience of using Zoho CRM. Setting up workflows, creating custom fields and managing contacts was straightforward. ----- ### "Great business tool that is simple to navigate" — 4.0/5 > **Verified Reviewer** | *12 February 2025* | Renewables & Environment | Recommendation rating: 9.0/10 > > **Pros**: It is fairly simple to make quick changes or add amend fields to suit your business requirements > > **Cons**: Some of the templates or layouts are not great making the page longer than it needs to be. This may be down to my lack of skills but i couldnt find a simple solution. > > Great adapable CRM with integration into almost all other platforms allowing simple reporting and control. The sandbox for testing was also great and meant we could constantly evolve the program to suit our business. ----- ### "Zoho CRM a great start for SMEs" — 5.0/5 > **Peter** | *16 February 2026* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: When bundled in Zoho One it provide a lot of features for one low price. Includes social posts, sales IQ, signing and campaigns. > > **Cons**: Not keen on having to visit separate window for each module. can be tricky to set up relationships and add new fields. > > Simple to learn and use but takes time to set up if you need something more than the default settings ----- Page: 1 / 280\ Next: [Next page](https://www.capterra.co.uk/software/155928/zoho-crm?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/155928/zoho-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data