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Zoho CRM
Zoho CRM Overview:
What is Zoho CRM?
Zoho CRM empowers small to large-sized organisations with a complete customer relationship lifecycle management solution for managing organisation-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.
Who Uses Zoho CRM?
Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM.
Where can Zoho CRM be deployed?
Cloud-based
On-premise
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Overall rating
See all reviews
Based on 6,954 reviews
Reviews sentiment
Positive
85%
Neutral
11%
Negative
4%
Free trial
About the vendor
- Zoho
- Founded in 1996
Zoho CRM support
- Phone Support
- 24/7 (Live rep)
- Chat
Countries available
Show more details
Argentina, Armenia, Australia, Austria, Bahrain
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Argentina
- Armenia
- Australia
- Austria
- Bahrain
- Bangladesh
- Belarus
- Belgium
- Bhutan
- Brazil
- Canada
- Chile
- China
- Colombia
- Cyprus
- Denmark
- Egypt
- Estonia
- Finland
- France
- Germany
- Greece
- Greenland
- Hong Kong SAR China
- Hungary
- India
- Indonesia
- Ireland
- Italy
- Japan
- Kuwait
- Luxembourg
- Malaysia
- Mexico
- Myanmar (Burma)
- Nepal
- Netherlands
- New Zealand
- Nigeria
- Norway
- Pakistan
- Peru
- Philippines
- Poland
- Portugal
- Qatar
- Romania
- Saudi Arabia
- Serbia
- Singapore
- South Africa
- Spain
- Sri Lanka
- Sweden
- Switzerland
- Taiwan
- Thailand
- Türkiye
- United Arab Emirates
- United Kingdom
- United States
- Vietnam
Languages
Show more details
Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian
Languages
Languages that the product is available in.
- Arabic
- Brazilian Portuguese
- Bulgarian
- Chinese
- Croatian
- Czech
- Danish
- Dutch
- English
- European Portuguese
- French
- German
- Hebrew
- Hindi
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Polish
- Russian
- Spanish
- Swedish
- Thai
- Traditional Chinese
- Turkish
- Vietnamese
Features of Zoho CRM
Other great alternatives to Zoho CRM
Top rated features
Lead Management
Sales Pipeline Management
Top rated features
Contact Management
Lead Management
Top rated features
Contact Management
Lead Management
Top rated features
Activity Dashboard
Client Management
Top rated features
General Ledger
Invoice Creation
Top rated features
Customer Database
Support Ticket Management
Top rated features
Pipeline Management
Sales Pipeline Management
Top rated features
Contact Management
Project Planning/Scheduling
Top rated features
Application Management
Lead Capture
Capterra verified reviews for Zoho CRM
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Overall rating
Based on 6,954 reviews
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Filter reviews (6,954)
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Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year
"Great option if you need good functionality on a smaller budget"
19 September 2025
Overall I was happy with the experience of using Zoho CRM. Setting up workflows, creating custom fields and managing contacts was straightforward.
Pros:
This is a great CRM option for businesses that don't have a large budget. That being said, it doesn't feel cheap and includes a lot of great features for sales and marketing teams.
Cons:
The email tool is a little basic regarding design templates - although the scheduling functionality is good. The reporting module could be improved. The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports.
Reviewer Source
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Megan
Senior Marketing Manager in UK
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
"Great if you want to build completely from scratch"
14 March 2025
I came from HubSpot so maybe I have been spoilt but I’ve found the transition to Zoho difficult and cumbersome - it doesn’t have the built in basic functionality that HubSpot has and I’ve felt many hours have been wasted on the platform trying to make it do the things HubSpot did out of the box
Pros:
It’s highly configurable if you know code or have developers
Cons:
It’s clunky to use and oddly set up, with multiple sections within the CRM separating things like leads and contacts so it can make full lifecycle reporting difficult
Reviewer Source
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Verified Reviewer
Verified LinkedIn User
Events Services, 11–50 Employees
Used the Software for: 2+ years
"No frills CRM solution"
20 February 2025
A good CRM but no frills - it gets the basics right and struggles with the advanced functionality.
Pros:
Gets the basics right. Easily customisable views so that our teams get the information they need straight away.
Cons:
Unless you are building a sales pipeline in the way they’ve thought about, it can be a struggle to adapt to individual company needs. It also lacks in integrations with other tools.
Reviewer Source
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Verified Reviewer
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 6-12 months
"Great crm for sales"
21 January 2026
New
Its good . fast responses on oisdues.simple guidance when u get stuck..system works well even on free tiers
Pros:
Great customer support for onboarding.its easy to import data.itcreally is easy on your phone. The systems tag features are great
Cons:
I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm
Reviewer Source
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Verified Reviewer
Verified LinkedIn User
Renewables & Environment, 11–50 Employees
Used the Software for: 2+ years
"Great business tool that is simple to navigate"
12 February 2025
Great adapable CRM with integration into almost all other platforms allowing simple reporting and control. The sandbox for testing was also great and meant we could constantly evolve the program to suit our business.
Pros:
It is fairly simple to make quick changes or add amend fields to suit your business requirements
Cons:
Some of the templates or layouts are not great making the page longer than it needs to be. This may be down to my lack of skills but i couldnt find a simple solution.
Reviewer Source
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