15 years helping British businesses
choose better software

What is Zoho CRM?

Zoho CRM empowers small to large-sized organisations with a complete customer relationship lifecycle management solution for managing organisation-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system.

Who Uses Zoho CRM?

Zoho CRM can be used by businesses of all sizes. You can even build your own version of Zoho CRM. Sell smarter and faster with Zoho CRM.

Where can Zoho CRM be deployed?

Cloud-based
On-premise

About the vendor

  • Zoho
  • Founded in 1996

Zoho CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Armenia, Australia, Austria, Bahrain, Bangladesh and 54 others

Languages

Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian and 22 others

Zoho CRM pricing

Starting Price:

£10.00/month
  • Yes, has free trial
  • Yes, has free version

Zoho CRM has a free version and offers a free trial. Zoho CRM paid version starts at £10.00/month.

About the vendor

  • Zoho
  • Founded in 1996

Zoho CRM support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Armenia, Australia, Austria, Bahrain, Bangladesh and 54 others

Languages

Arabic, Brazilian Portuguese, Bulgarian, Chinese, Croatian and 22 others

Zoho CRM videos and images

Zoho CRM Software - In-built Analytics tool
Zoho CRM Software - Blueprint
Zoho CRM Software - Design CRM layout with Canvas
Zoho CRM Software - Omnichannel communications within the platform
Zoho CRM Software - Predict sales and detect anomalies
View 6 more
Zoho CRM video
Zoho CRM Software - In-built Analytics tool
Zoho CRM Software - Blueprint
Zoho CRM Software - Design CRM layout with Canvas
Zoho CRM Software - Omnichannel communications within the platform
Zoho CRM Software - Predict sales and detect anomalies

Features of Zoho CRM

  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Routing
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Cataloguing/Categorisation
  • Channel Management
  • Chat/Messaging
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Management
  • Email Marketing
  • Email Templates
  • Engagement Tracking
  • Feedback Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Incentive Management
  • Interaction Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Meeting Management
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Language
  • Negative Feedback Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Prioritisation
  • Project Management
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Data
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Approval
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Third-Party Integration
  • Training Management
  • User Management
  • Visual Analytics
  • Web-based Deployment
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Alternatives to Zoho CRM

Salesforce B2B Commerce offers buyers the seamless, self-service experience of online shopping with all B2B functionality they need.
Basecamp is a team collaboration system designed to be straightforward, easy for teams to adopt, and perfect for team managers.
Sales force automation solution that helps businesses monitor stock statements, schedule official tours, and manage CRM activities.
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Freshsales is packed with features and a highly intuitive UI so that you don't have to juggle multiple tools to run your business. Learn more about Freshsales
Save time and reduce costs with innovations that reimagine your customer relationships. Learn more about Salesforce Service Cloud
Zendesk provides the complete customer service solution that’s easy to use and scales with your business. Learn more about Zendesk Suite
Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals.
Build around the customer with AI-powered apps to create amazing experiences. Learn more about Salesforce Platform

Reviews of Zoho CRM

Average score

Overall
4.3
Ease of Use
4.1
Customer Service
4.1
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ross
Ross
General Manager in UK
Verified LinkedIn User
Events Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Solid platform for small business

5.0 3 weeks ago New

Comments: Really positive. Good customer service and a great price.

Pros:

We used zoho one that allowed us tl take advantage of the full zoho suite of products for a great per user price

Cons:

Reporting in zoho crm was a bit limited for deep analysis of data

Verified Reviewer
Verified LinkedIn User
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Effective CRM System

5.0 last month New

Comments: Very positive! It is much more simple and better designed than some CRMs I have used varying from cheap ones up to higher end custom ones. It offers all the usual functionality and the navigation is simple.

Pros:

Very easy to use compared to other systems I have tried! Easy to integrate, mass update records, export information and access via app.

Cons:

Would prefer stronger integration with Zoho Sites and Bookings to add more functionality in automation but this likely could have been achieved with more technical knowledge.

Alternatives Considered: Sage CRM, Salesforce Sales Cloud and HubSpot CRM

Reasons for Choosing Zoho CRM: Have used Hubspot, Sage and Salesforce among others historically and Zoho provides a more mid market option between these three. It is simple, reliable and has good features for its price range.

Switched From: Sage CRM, Salesforce Sales Cloud and HubSpot CRM

Reasons for Switching to Zoho CRM: Zoho CRM was part of Zoho One package so offered good value for money with features that integrated with other Zoho software that we use. The support is also great with Zoho, I can message and receive a response back fairly quickly.

Nikita
Nikita
Marketing Manager CRM in Germany
Verified LinkedIn User
Machinery, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Versatile but Tricky CRM

3.0 2 months ago New

Comments: It solves CRM question in our business but it requires maintenance and internal efforts to keep up and improve.

Pros:

That you can really build a lot and customize it to your business needs.

Cons:

That there are hidden bugs, things happening which documentation says should not happen. Support takes forever to reply and pushes you towards Zoho experts. In many cases our Zoho experts ended up contacting Zoho about bugs but got their replies quickier.

Alternatives Considered: Salesforce Sales Cloud and HubSpot CRM

Eddy
Supervisor in Dominican Republic
Financial Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

One of the top CRM solutions

4.0 3 months ago

Comments: 100% Satisfied with the product, support, updates, and price.

Pros:

The value for money is excellent compared to other tools in the sector. Also, the capability to create custom functions and integrate with proprietary and non-proprietary solutions is very useful.The user interface is very intuitive and clear. The customization process is very simple, most modules do not require customization because the preset data responds to general needs.Also, you can create a custom module to capture specific data, this can be related to the base modules, making all your data linkable.

Cons:

Documentation can be outdated, but customer support has a lot of knowledge.

Alternatives Considered: Salesforce Sales Cloud

Reasons for Choosing Zoho CRM: Simplify operations and adopt new personnel without needing existing training

Switched From: Dynamics 365

Reasons for Switching to Zoho CRM: Price and features

Kerry
Operations Coordinator in Türkiye
Furniture, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Zoho CRM helped us greatly expand our sales capabilities

5.0 last month New

Comments: Zoho CRM has had a major positive effect on expanding our sales operations. With it, we've saved a ton of working hours by automating our repetitive and time consuming tasks. It's also helped us provide a better service by setting up emails to be sent at certain times, or to send emails when our sales people couldn't get to it by a certain time. All in all, it's been an absolute treat for our operations

Pros:

I love the automation aspect of it. We've probably saved two or three people's worth of working hours by automating a lot of our sales processes. We have workflows to send sales emails, run campaigns, set reminders, you name it. It's made everything much more systemitized.

Cons:

The set up process is far from easy. It took us around a couple months to integrate it with everything else, set up custom properties, and educate everyone on using it confidently.

Alternatives Considered: Sage CRM, Pipedrive, Salesforce Sales Cloud and HubSpot Sales Hub

Reasons for Switching to Zoho CRM: We didn't need a huge enterprise-level for the scale of our current operations and Zoho looked more than capable for a much more reasonable price.